14 Illinois Volvo Dealers

We were treated very well, and purchased a very nice used - Lorry

We were treated very well, and purchased a very nice used Volvo. We would definitely purchase frome them again.

Great staff in the service department. - cdkory

Great staff in the service department. Always courteous and patient. Only Volvo dealer in the Chicagoland area I would recommend.

Always helpful and good about letting me know what needs - pamann

Always helpful and good about letting me know what needs to be done and how much it will cost before doing it.

Our salesman Dale was very personable and professional. - Campbelldustin23

Our salesman Dale was very personable and professional. Our experience was the best I’ve ever had buying a vehicle and the finance department was quick so it didn’t take the whole day! I’d highly recommend this place to anyone.

Great Customer Service all around. Super friendly and... - brian.kappes

Great Customer Service all around. Super friendly and very accommodating. I’m not one to type a whole book so your 25 word minimum is not for me. I will say this…I’d have a Beer with all of em..Service and Sales!

We worked very well with Derrick and Alex to lease our - Jane

We worked very well with Derrick and Alex to lease our 2nd Volvo XC60. Loved the first one and now enjoying #2. We were served well by everyone. An overall great experience.

Absolute waste of time. - 58buick

Absolute waste of time. Corresponded with "John" over several text messages. I was told too many things to list here but he convinced me to drive to the dealership (by appointment). I made the trip only to talk to another salesman that was much to busy to actually talk to me. He asked what I was looking for, I told him the car that "John" said was there. This salesman said no, we don't have that car but I do have a different one you can see. This one is literally the absolute opposite of what I drove out there for. AND it could not be test drove because it had ZERO charge and 5 miles of fuel in it. AND was to go with yet a different salesperson that had no clue on how to start the car to check the fuel or charge level. This was apparently the old dealer bait and switch game. Tell whatever you want the hear to get you to the dealership then bull there way around in hopes you are an idiot and will fall for their crap.

Akrim A. His thoughtfulness and genuine care averts disaster - medicine hat

Akrim A. deserves a great dept of gratitude from me. I had what seemed like a very minor condition materialize with my Jaguar the night before I had a very long drive for a client meeting. Akrim's care revealed an unrelated but extremely dangerous condition with one of my tyres. He insisted I leave the vehicle as he did not think it was safe for me. I would never have noticed this condition on my own. I had no reason to check. Without Akrim's genuine concern for me personally, my long drive could have ended very badly. Instead, I was driving a very nice and very safe vehicle provided for me as a courtesy at Akrim's insistence. Akrim and everyone at Howard Orloff, you've been great to me for 26 years!!!! THANK YOU SO MUCH for keeping me safe this time. I'd say this one is in the "Extraordinary" category. Efren Molina Loyal Howard Orloff customer

Terrible dealership! Lack of customer courtesy and... - Mariusz B

Terrible dealership! Lack of customer courtesy and professional empathy. Bought a new xc40 here with a minor scratch that supposed to be removed shortly after the sale. Never happened, I had to fix it somewhere else. I was rushed through the entire sale process into buying the car. The finance manager ‘forgot’ to add $4000 that I was putting as a down payment with a credit card in addition to cash and thought I won’t notice. Also, I got a hitch as part of the deal. It not only was a different hitch that factory installs (not retractable) but I found out that it costs about $700 less if purchased through their parts department directly with installation compared to what I paid. Rip off! Avoid at all costs! You are just a dollar sign to them!

Dinner and a new Volvo! - Pamela12464

Stopped by McLaughlin on our way to dinner, 1st time at the dealership. Kris Hutton met us as I was interested In driving the new Volvo XC40. At no time did we feel rushed or hurried as we arrived at 4:30pm on a Saturday afternoon. Kris was extremely helpful and knowledgeable. We then met with Josh to review cost as I was surprised that I liked the new XC40 more than the Audi Q3 I had driven previously. We asked Kris to call us back on Monday morning which he did as soon as he arrived in the office. We purchased the car over the phone. The dealership was extremely easy to work with in picking up our vehicle when it was convenient for us as we live an hour away. Joe Wilson in finance was very knowledgeable and answered all of our questions in a seamless process. Kris Hutton was very informative in setting up our new car and following up after we were home. We are looking forward to working with our new dealership at McLaughlin Motors.

Left with more problems than I came in with - unhappynow

Came in with urgent airbag message and left with urgent airbag message, urgent ABS message, wipers that wont turn off (they just pulled the fuse and left it in the fuse box), and turn signals that don't work. All this is the result of them just doing a diagnostic scan. I can go back and have them look at it again for a minimum of $600 - no guarantees on what the final figure will be.

TRIED TO SEEL A DAMAGED CAR - MKR

There staff was nice enough. I was looking at a White xc40. No accidents reported via car fax on the dealer’s description. One owner. Price was right. Received an offer by email with negotiating room. I drove there from Indiana. I get there for a test drive and there is a MASSIVE shudder under hard braking. The sales guy tells me “it’s just a high spot on the brakes.” (What??) And that “it’s common and easy to fix.” (Wait. Why would I buy a car from you that has a brake issue AND needs immediate attention?) The service manager and sales guy both kept saying that it was still under warranty. I think they expected that because I had driven 2 hours to get there, I’d buy the car no matter what. WRONG. I asked for a full car fax. True—no accidents reported. HOWEVER, there was “damage” reported with suggestion that the car be checked but a mechanic. The sales guy had told me it was a Volvo-certified car. (It wasn’t.). Short version: Dealer tried to sell me a car that needed serious brake work OR that had frame or front end damage. Worse, the dealer misrepresented the car online. Sales guy told me: “nobody drives the cars this hard on a test drive.” (I was at 40 mpg and hit the brakes.) I told him “of course they do. If a deer jumps in front of the car and your kid is in the back seat, you need to know if the car will stop without issue. This one won’t.” He was quiet after that. Don’t buy from this dealer. Any dealership that will put a car like that on the lot and have no reason for it, no solution, is to be avoided. I don’t care how many pretty $150,000 Mercedes they have in the showroom.