20 New York Volvo Dealers

Edduin and the entire staff were extremely helpful and - eric gillman

Edduin and the entire staff were extremely helpful and accommodating. They took the reigns and made the pick up easy.

Amela was excellent and helped me when no one could and - Shawnsimmons912

Amela was excellent and helped me when no one could and was very honest .. Gave me a great deal

From the minut you step in you know you are in a luxury - Albkrj

From the minut you step in you know you are in a luxury dealer. Just the best

Very considerate of my time. - angususa

Very considerate of my time. Always courteous. Follow up welcome. Courtesy wash appreciated. Thank you.

In this instance, service and specific work done was - VGRENIER

In this instance, service and specific work done was excellent. Un-necessary work was done in the past.

The service I received was timely and very professional. - Ourgang725

The service I received was timely and very professional. I would recommend this dealership to my friends

We have purchased many Volvos from Capital Luxury Cars in... - Debbie

We have purchased many Volvos from Capital Luxury Cars in Colonie, NY, over the years. We continue to hold only the highest opinion of this dealership. The front desk service staff has always advised us well on our needs - and when in doubt - checked with their excellent mechanics. The parts department gentlemen, Kevin Davis and John Calabrese, are very knowledgeable and willing to go the extra to find you the parts and accessories that work with your vehicle and meet your needs (wiper blades, tow bar, bicycle and roof racks). Alex Hester is a sweet addition to the parts team. And for billing, Peg Cologgi is a math genius. She makes sure you receive an accurate accounting of all service charges and available specials. We highly recommend Capital Luxury Cars Volvo Dealership for anyone looking to join the Volvo family. This dealership truly makes one feel part of the family.

Always pleased by the professionalism and friendship - Mario

Always pleased by the professionalism and friendship extended to me when I visit. The team is dependable and does guide you when needed. Appreciate the work undertaken by Genovie Fernandez, in order to resolve the work required by my vehicle.

I recently made an appointment to bring my 2021 XC90 in - howie207

I recently made an appointment to bring my 2021 XC90 in for its 10k miles/ I year factory service. Jocelyn was so pleasant and cordial in setting up the appointment working around my calendar, it almost seemed like I was making social arrangements with a friend. I then had to change the appointment due to a conflict and again, she could not have been nicer. As much as some folks say getting a convenient appointment at their dealer is like pulling teeth, certainly not my experience at this dealership. They could not have been more accommodating. I had requested a specific technician be assigned to my car, Nino Gambino, as I have had long term experience with him working on my cars. I have always found him extremely thorough and a great diagnostician who is a true professional, and something unfortunately not so common nowadays, he sincerely takes real pride in his work. . When I got there Bob Gassler checked me in, explained that they were backed up on scheduling and instead of waiting for the work to be done they volunteered to give me a new car loaner and that the car would be finished later that day or the following. This was because Mr. Gambino was in the midst of a major repair that had become far more extensive than anticipated and that had to be completed before mine could be started. This was understandable as I had specifically requested him and did not wish my car assigned to another technician. All work was completed perfectly, and I could not be more pleased with the way I was treated. Unlike many businesses I truly believe that they did value my time and made sure I was not spending excessive time waiting that could be avoided. I thank these people for being so considerate and as always Nino Gambino for putting his heart into his work and taking care of my car like it was his own. For all of these reasons I commend these people and recommend them highly.

This dealership used to be Serafini, and the service - Vestal

This dealership used to be Serafini, and the service didn't transfer when it changed hands. Don't buy an extended warranty unless you're willing to advocate for yourself. Paid out of pocket for things that were covered and didn't discover the repair was cover until the policy expired. Dealers don't like to tell you because their labor and costs are set with the sale of the warranty. I asked if they would backdate it and honor that it was covered at the time it was discovered. I didn't even receive a reply. Matthews dealerships are a vast network now and operate more as a corporate machine than the family oriented dealer I prefer to do business with.

Just purchase my 2022 XC60 Inscription and couldn’t be - Cima00765

Just purchase my 2022 XC60 Inscription and couldn’t be happier. Our salesman, Stefan, was very helpful, patient, and aimed to please. New car shopping should be fun and IT WAS!

Express means express - GaryS.

Made an appointment for "first thing in the morning" for routine service. Started a cup of coffee and replied to some business emails and before the coffee was gone was told my car was ready. Service Advisor Jeffrey Urbina reviewed the check list, I paid a very fair price and was on my way to the office. It was truely express service. Thanks for the great start to the day.

Lied before i even walked in the door - Kshields

I really wanted to test drive the XC40 before I decided if I was going to lease or finance the vehicle so I signed up for a test drive with the dealer to have them call me and schedule, when I spoke to one of the sales representatives they said they would call me Back on Friday the 8th to set up a date for the test drive. The 8th came and went and upon getting a customer service survey on the 10th, I informed them that the salesperson just literally never called me back. The Customer service rep then informed me the salesperson stated he called me the 3rd, 5th, and 7th...in which place I never ever spoke to anyone about a test drive so till the 4th so this guy can see the future which is impressive. All my recent calls for those days show no such call ever was received and I would not be going into a dealership that lies before I even get into the front doors.

Excellent buying process. Brenin sent me an email... - Janet Duncan

Excellent buying process. Brenin sent me an email regarding a car that fit my criteria perfectly. Arranged a visit to test drive it, bought it! No hassles and very personable staff.

Dave Barbato and the entire service team exceed expectations - Kanowakeron Hill UE

Nine years ago, at 31,600 miles, I took my used XC70 into Best Volvo for the first time for scheduled maintemance. Today, with 108,700 miles, my Volvo not only looks the same as when I bought it (photos as proof) but more to the point, it runs the same as when I bought it. In addition to recommended oil/filter changes, anytime the car was in for *any* service if there was more than 3,000 miles since the last LOF, it's had another change. With each servicing - even just a state inspection - the entire vehicle is checked out and VADIS software updates are loaded. The scheduled maintenance is followed meticulously... long story short, my XC70 has been pampered since I bought it. Dave Barbato understands the crucial nature of me having a 100% reliable vehicle; I'm disabled and a breakdown while on the road has more than just inconvenient ramifications. Dave is personable, straight-talking, sincere and the quintessential professional... in the 47 years of owning cars and having some of the most slipshod, unethical and abusive auto servicing imaginable, there's no question that Dave and the entire service technician team are finest I've ever dealt with or heard of. Estimates of servicing times and most importantly, costs involved, have always been accurate. I trust Dave's advice and expertise and appreciate his understanding some issues may have had to wait. If I suspect a repair will require a part potentially expensive, I do my due diligence and check out prices of the part online with a number of genuine Volvo parts sources. Best has always matched or come down in their part charges in an effort to help an economically challenged and disabled 65-year old. That sort of personal care and concern still amazes me, given decades of service centres where their bottom line always took precedence over any issues a customer may have. Best Volvo will work with you but like any other service or retail centre, the importance of an educated consumer cannot be overstated. Skipping scheduled maintenance, not addressing known issues promptly or expecting premium service at 'corner garage' prices will all result in a bad experience. Are Best's hourly rates high? Compared to the commercial chain auto centres, yes, Best will cost more for labour; servicing by consumate professionals usually does cost more. The ten-minute oil change shops might be cheaper, but figuring in the cost of a hastily replaced oil plug where the threads were stripped, losing oil and requiring a new oil pan (past experience), it becomes obvious that paying a bit more upfront for a professional can be cheaper in the long run. Rather than 'pay and cross your fingers' as you drive away, I've always left Best Volvo confident of what's been done has been completed by the best Volvo-trained professionals available. On top of that is Volvo's Lifetime Parts *and* Labour Guarantee; pay for a repair at an authorized Volvo dealer once and never pay for it again. To me, the reassurance that comes with the confidence my XC70 has been serviced by competent and consumate Volvo professionals can't be measured by dollars. Thanks to Best Volvo, considering the performance and durability of my XC70's first 100,000 miles, I've been assured continued care will make the next 100,000 just as reliable.

Nice dealership good service/people.But it seems like... - volbrett

Nice dealership good service/people.But it seems like everytime i get just and oil change checkup they try to drum up extra business alignment out bad tire cant b repaired.seems like im spending 200 bux everytime i walk in.

Purchased 2 Volvos Here! - Michele V.

I've purchased two Volvos from Sean in the last 10 years. I started out with an S40 and later upgraded to an S60. Both sales transactions went off without a hitch. I've also had my inspections and oil changes completed here and have always been happy with the service and feedback they provide,