13 Virginia Volvo Dealers

I was shopping for a new XC60 and was going back and... - Gina M

I was shopping for a new XC60 and was going back and forth with Don Beyer Volvo in Dulles/Sterling because of close proximity to my house. However, after 2 weeks of DB Volvo not calling me back and just a terrible experience, I decided to reach out to Wayne Smit at Fairfax Volvo. I knew right away that it was a good decision due to their exceptional customer service and working with Wayne was the best experience! If you're shopping for a Volvo, go to Fairfax Volvo and see Wayne Smith. He is the best! Gina M.

Worst service ever. - Mstsking

Worst service ever. I purchased my Volvo from here. After the purchase care and consideration plummeted. I received poor service and communication from that point on. I scheduled service on my vehicle for 1pm. I dropped my vehicle off at 1130a so that I could go about my day without worrying about dropping it off. By one was informed my car had not been moved and unknown when it would be serviced. If not for the efforts of Connie I don’t know when my car would have been worked on. I originally Scheduled my vehicle for inspection, upon arrival it was suggested I get oil change and brake fluid change. By 230-3 I asked for just the inspection to be done. I received my car back after 330p. I don’t who owns or runs this dealership but they really need to consider making serious changes so as not to loose any further customer.

I worked with Khalid and Mike (manager of dealership) in - Ofawzy1

I worked with Khalid and Mike (manager of dealership) in putting a 1K deposit down for a 2022 Volvo XC90 T8. I was told that I would have first choice at buying the car, and as you can guess, they sold it to someone else. I cannot stress enough the unprofessional manner in which this "team" conducts itself, while not having any means to hold themselves accountable. I would 100% not recommend working with this dealership.

Professional, honest, patient and FUN! By far the easiest... - CherryOnTop

Professional, honest, patient and FUN! By far the easiest and most enjoyable time purchasing a car I’ve ever had. CMA definitely made a customer for life. Exceptional team.

Took my 2012 Jaguar in for an oil change and described a... - HAMLENS1

Took my 2012 Jaguar in for an oil change and described a chronic HVAC problem. Brennon and the service technician diagnosed a likely cause, recommended a fix, ordered the parts, and installed when the parts came in. System now working fine thanks to their proactive work.

My New C43 - tmills53x11

Dave Roberts is great to work with! Dave and Elias handled finding the vehicle I wanted with the options I required. It was a great experience.

They continue to get 1 star reviews. but do nothing to... - Jane

They continue to get 1 star reviews. but do nothing to change things. Pull up 1 star reviews on Google too and read them first. Though it's far from home, this is my closest Volvo location. I booked a 9:45 appointment for an oil change & was assured it would be 1.5 hours tops. I dropped off the car with Ted, (you're only allowed to speak to your assigned service person even though others are just standing around). My son picked me up, we shopped nearby & got lunch. At 12:50, I still hadn’t heard anything, so I texted Ted. At 12:58 he texted that it was "still in the shop" & he would update me "soon." Yeah right. At 2:07, I texted again & said I needed my car back & would have to come back another day. No one expects to spend an entire day of their life just getting an oil change and we both had things we needed to do elsewhere. At 2:11, almost 4.5 hours after my appointment, he texted the oil change was done, but said it needed an alignment. I went to the dealership. The parking lot was full, but there were two parking spots open in the far back corner, the same two that were open that morning. I pulled into one and was about to get out to go in when a service tech in black glasses and gray Nike sneakers pulled up & started jabbing his finger at me and angrily motioning for me to move the car. I opened my window & he yelled at me that I had to move over to the other open spot right next to the one I was in. He easily could have pulled in there himself but I moved my car over and he zoomed in with a car from inventory while I was still trying to get out of the way. I couldn't believe he had been so unnecessarily rude to a customer. He got out of the car, approached me aggressively, and sarcastically said "thank you." I didn't answer. He got closer & said "thank you" louder. I again refused to answer. He got right up next to me and & yelled "thank you" again. Apparently, I was required to say "your welcome" before he would leave me alone. When I still refused to answer, he yelled that customers are supposed to park in front. I told him there weren’t any empty spots and he again yelled that customers are supposed to park in front. I went inside & Ted made no apology for the long wait. He said other cars were stacked up in front of mine. I guess appointments are useless. He said my alignment was .01% off, that is 1/10 of 1%. He tried to make it sound like it was urgent but I refused. Who knows how long that would have taken &, besides, I hadn't noticed anything wrong with it. I waited another 10 minutes for my bill, paid it & waited for my car to come out. After about another 15 minutes, it arrived. I went out & was standing outside my car waiting for the man to exit, when he suddenly took off again in my car! I couldn't believe it. Ted was on the phone so I just stood there expecting them to bring my car back. About 10 minutes later, Ted came out and I told him what happened. He went to find out what happened. My car eventually showed up with, guess who, the angry man from the parking lot driving it. He got out and said "Is this YOUR car" in a rude tone. I said yes and I don't appreciate the way that you treated me. He sarcastically said "oh you're fine and your welcome" & then repeated "your welcome" again over and over when I didn't answer. He then scolded me again, angrily saying customers are supposed to park in the front. That was the last straw. I went inside and told Ted that I would never be back to that dealership. It was as if they were trying to see just how badly they could treat me. I wish I could give negative stars. No one called me to apologize. This wasn’t the first time I had been treated with total disrespect at this dealership. I was once kept waiting over 20 min. while Ted chatted and laughed on the phone w/o even acknowledging me standing there waiting. As far as the sales dept, I got $3,000 more for my trade elsewhere. It pays to check around.

Sebastian and the Volvo team was extremely helpful on - watkins_vershawn

Sebastian and the Volvo team was extremely helpful on time and polite thank you love my new car...

Stay away - 101mph62

The WORST experience EVER, Lied to, taken advantage of and discriminated against!! I purchased a used vehicle, a BMW, on March 28th. During this I work with Joey Devapalan the Sales Manager. Joey informed me the vehicle I was purchasing had a manufactory warranty of 5 years 50,000 miles. During this sales process Joey told me numerous times that warranty was still in place and I had absolutely nothing to worry about. In fact, we spoke about this situation for about 2 hours before I purchased the vehicle and did so based on his reassurance about being covered until April 22, 2021 or 50,000 miles. I then went into the finance and worked with Heidi Wajciechowski. She confirmed with me in and wrote on my sales envelope the 1st in service date of April 22, 2016 and said the warranty expires 5 years from this date. She also circled the date on the Auto Check and said here it is on the Auto Check. I started having some electrical issues with the onboard computer. I called BMW to set an appointment but the warranty had just expired on April 22, 2020 NOT 2021 like Haley said. I reached out to Haley Volvo, never heard back. I took the car to 2 repair shops for inspection. They said brakes were bad, the rear diff was leaking and thrust bushing cracking. I returned to Haley Volvo on May 15, 2020 the mourning I had the 2nd inspection done in writing to speak with Haley. Friday morning at around 10am I stepped inside the showroom. Sales greeted me and was very nice. I explained the situation about the factory warranty and then the issues which should have been covered my not only the warranty I was so posed to have but by the Haley 90-day warranty. Sales then went into the General Manager office, Kirby Fields. I watched them speak and you could see eye rolling etc. Sales returned and said we will take it. I asked what about my manufactory warranty I was told I had? The response was Kirby Fields will fix it. I asked to speak with him, but he refused, I was told he will call you. I was standing there but Kirby Fields refused to see me. No call Friday or Saturday. Monday car goes into service at Haley, calls me and asked what’s wrong with the car. I then ask to speak with Kirby again told he is out to lunch but will call me by the end of the day. Tuesday comes around and get a call from service, they said they replaced the brakes pads but nothing else, mind you they didn’t replace the rotors just the pads. They tell me the rear diff is leaking but that normal and keep an eye on it”. When something is leaking and you need to watch it, it’s not “normal”. I then say it needs to be fixed and service says let us ask Kirby Fields. I get a call back and they say, “nope not fixing it”. I ask to speak to Kirby Fields and he’s out to lunch again. I call the dealership and ask why wont he call me why does he refuse to talk to me, I am told he is out getting a “haircut” but will call me before the end of the day. Wednesday comes and still no call, so I decided to go get my car back. Went to service they bring the car out. When they received the car is was clean but its was filthy when returned to me, not a big deal but shows how i was being treated opposed to other customers. They didn’t replace the rotors and throw new pads on it and ask any brake shop if thats the right way. I then go inside to return the loaner car keys. Explained how upset I was, and they say hold on let me get Kirby Fields. They come back out, “Kirby is in a meeting”. I have never in my life meant Kirby Fields ever, I am not sure if it’s the way I look, the way I dress or any other reason, but he refuses to reach out, talk to me or meet with me. 5 days of no calls, been in person 2 times and he refused to see me. I don’t know if this how Haley does business by just hoping a situation will just go away but this is wrong on so many levels. Someone above General Manager, Kirby Fields, needs to investigate this and do the right thing. People within Haley have told me to write a letter to corporate and file a complaint because this isn’t right, not my words employees’ words

I had a very favorable experience purchasing a 2018 Volvo... - marrington

I had a very favorable experience purchasing a 2018 Volvo XC90 T6 inscription from Wynne Volvo of Hampton! My sales advisor, Bob Williams was outstanding, very informative and patient, he helped me test drive and compare multiple models. Most importantly, Bob found me the exact XC90 model I wanted color, trim, & mileage. Make sure if you visit Wynne Volvo of Hampton you ask for Bob Williams. Highly recommended!!!

I have purchased two vehicles from this dealership and - debimoir

I have purchased two vehicles from this dealership and have always been happy with their service. The staff is super nice, both the sales and service department. Today is no exception. I rushed in at 8 am with a tire that was losing air, and I explained I need my vehicle to get to the airport for a flight at noon. Less than an hour later, my car was returned and the tire repaired. Tim definitely went over and above to help me on my way. Highly recommend this place - for new or used vehicles.

Poor customer service! Pricing is astronomical and... - jpmcg22

Poor customer service! Pricing is astronomical and Service Appointment Manager has lied about pricing to hook you in, then the rel price shows up on the bill! Beyer service Manager says too bad, and really didn't care about loosing my Volvo as a customer. Terrible customer relations and misleading Pricing!!! Buy/Service elsewhere! Negative Stars if I could