MINI of Ontario

Good services from Alex Madrid. 100%satisfaction. Respectful and not pushing for my purchase. 100% recommended 100%satisfaction. Respectful and not pushing for my purchase. 100% recommended More

Our sales adviser, Alex Madrid, was courteous and quick to respond to any and all of our concerns. We purchased at a distance, so when something went wrong, he immediately sprang into action to find us a s to respond to any and all of our concerns. We purchased at a distance, so when something went wrong, he immediately sprang into action to find us a solution. In the end, we couldn't be happier with our new car. More

I’ve been going to xxxx for the past 5+ years and have observed how they have continued to upgrade theirs means of communication with the customer. From the online appointment capabilities, to text messag observed how they have continued to upgrade theirs means of communication with the customer. From the online appointment capabilities, to text messages from your service rep, to the videos taken by your service technician, I appreciate and value communication. The entire Service Staff is extremely competent and courteous. More

Great customer service, great service for everything from fixing car, concierge, loaner! I will come back here again fixing car, concierge, loaner! I will come back here again More

Marco has given us great service. We appreciate the feedback and videos from the mechanics. Customer service has been awesome. We will be purchasing out 3rd Mini next year. We appreciate the feedback and videos from the mechanics. Customer service has been awesome. We will be purchasing out 3rd Mini next year. More

Marcos and the other employees were very knowledgeable, kind and professional. I will return with all my service needs for my Minis. kind and professional. I will return with all my service needs for my Minis. More

I leased then brought my mini from this dealership because of the service & customer service! Myckaet visit in was awesome! Artemisa got my car going, kept me in the loop with texts(my favorite) & eve because of the service & customer service! Myckaet visit in was awesome! Artemisa got my car going, kept me in the loop with texts(my favorite) & even looked into a service issue with thermostat, that was found to be covered by mini..so greatful she did that. I will be back! Thank you More

The mechanic is great. Love the 5 mins VID with detail repair. That is really value added to your organization. It gives customer piece of mind. Only thing to complain is y Love the 5 mins VID with detail repair. That is really value added to your organization. It gives customer piece of mind. Only thing to complain is you need to manage the schedule, communication, and loaner better. I was not notified the car would be ready by 5.30 PM until I happened to have time to call service advisor and checked at 4.30PM. I was told the car was not ready yet BUT it will by 5.30PM. I was at the office and it would take me 57 mins thru evening traffic. The worst part is I was told by service advisor i must be there by 5.30 or 7am next day otherwise I will be charged for loaner. I rush thru traffic and arrived 5.27PM just to be told the car was doing software update and would be ready in 15 mins (after hour). End up I had to wait 15 mins. You dont do this for the customer... period. You dont ask the customer to return loaner at 7am when you open at 7 am. I gives good rating here just becaise that VID exceed my expectation. If there is no VID, this rating will be 1 star. I own Mercedes and Range Rover. Both dealers allows 24 loaner return period. It is not wise and not convenient to client, without advance notice, to rush thru traffic to return loaner or charge will occur. I have no intension to use loaner. All I want is "conveniece". More

Excellent experience, no hassles and efficient. Helpful, friendly staff, and the new Mini Countryman is great!! Helpful, friendly staff, and the new Mini Countryman is great!! More

The service adviser, Artemisa Echiribel, kept me periodically informed of the changes in the repair-cost estimate, as well as proving me the video of the vehicle inspection by the mechanic. periodically informed of the changes in the repair-cost estimate, as well as proving me the video of the vehicle inspection by the mechanic. More