28 California Recreational Vehicles Dealers

The worst ever. - lori_gant

The worst ever. Sales department lies, cheats, and manipulates as a business practice. Sold me a 2019 model as a 2020 as my insurance company discovered. High pressure salesman gets a down and its all down hill from there. Service department has excessive backlog for appointments then finds a way to refuse warranty coverage. If they do repair, it is shoddy work that you will have to fix again. Go elsewhere!

Go see Melissa - Cynnie T

A great buying experience, Friendly staff, we had a very positive afternoon here! And the prices are great too! Go see Melissa! The have a large variety as well.

Worst service experience I’ve ever had!!! It took two... - Leeknow

Worst service experience I’ve ever had!!! It took two months to get an appointment, And another 45 days for them to look at it. They told me the problem with my slide out was either a bad valve or a manifold. June 17 I was told to pick it up until the parts were available. After two months I called the dealership and eventually learned that the parts were never ordered. Within minutes after posting a negative review I was called by the general manager and told to have my coach repaired someplace else. I think that’s good advice for any RVer.

I loved the way they treat customers. We had a wonderful... - Lynn

I loved the way they treat customers. We had a wonderful person show us some motor coaches we really loved. Can’t wait to check it out and see if it’s a good fit for us.

Everyone was extremely helpful, the financing was easy - christinamason14

Everything was made so easy, all of the staff is extremely helpful! We are sending our friends, we felt no pressure and we feel welcome there.Craig Cecil

Bought and RV they charged wrong sales Tax Rate. Wont... - J-ab

Bought and RV they charged wrong sales Tax Rate. Wont give me a refund. Costing me thousands. Keep telling me to talk to CA Tax Dept. Did. Tax Dept. decline said it was a issue with seller. Make claim with them did, BEstRV keeps giving the run around. Sounds like some kind scam. Only gave one star cause had too.

Bad Service - Stealth Daze

I purchased a brand new toy hauler from Happy Daze Rv. in Sacramento back in last December. I just got back from a trip to Oregon and noticed that I was missing a roof vent, when I went up top I realized that they have all turned itnto a brittle type of plastic and show cracks throughout all four 3 that are left and of course the missing one is gone all the way. All I want is for these people to do is be fair to me . They said to me that they were booked solid for three months on repairs. I told them that I think it’s a serious issue do to the elements getting in as we approach fall. They told me that they may be able to get me in sooner yet I still have heard no reply back.

Stay away if you care about post sales service! - Rob G

Stay away if you care about post sales service!!!!!!! I bought a 2020 Roadtrek Zion from Richardson's brand new. I have been trying to get some minor warranty work done on it for over 6 months and all I have gotten is the run-around and lies from my customer service rep "Jeff Starr". He has been nothing but patronizing and full of in-action. He comes loaded with excuses, while nothing gets completed on some fairly straightforward problem that Roadtrek has agreed to cover with my coach. Richardson's should be embarrassed by its service department and particularly with the way Mr. Starr represents this company to its customers. Not only will I never use Richardson's for service in the future, but I also would never even consider buying another coach/trading mine in for an upgrade from you. Furthermore, I will make every effort to ensure that my views are published on public review sites. If I were the owner of this company, I would be appalled by your customer service department. Not that I would expect the owner to see this review as I am sure bad news gets filtered out but I hope he does.

Very helpful upfront, terrible after sale. - Rodgers-Vey

They were very friendly and helpful upfront before the sale. Not so much after. Even worse a year later when I sold the vehicle and needed a refund on my extended RV repair warranty. I'm still fighting to try and get my refund 6 months later.

New RV Purchase - Transitguy

Went in just to look and ended up buying but there was no pressure there was no pressure during the entire process. The sales staff was very accommodating and patient with us as first time buyers and answered all of our questions both during the purchase and after. Mark was the best!

Terrible purchase experience and lack of service - Jessica

My purchase experience here was so bad I thought it had to be for one of those candid camera shows where they try to make customers freak out. These guys pulled my credit for a loan application without my permission (I made an all cash purchase) forgot about installing a hitch, kept me in the dealership for over eight hours on pickup day, lied repeatedly and didn't do most of the technician inspection I paid something like $1300 for. After finally getting the brand new fifth wheel home, problems began piling up. It flooded due to a drain pipe never being connected at the factory, the wall melted the first time I used the stove, the water heater quit working, and the list goes on and on. They ignored my calls for weeks and told me that the warranty salesman who told me I could get mobile warranty service at my location had lied. Months have gone by and some of these problems have still not been addressed. Each time I call to follow up on parts it take 5 to 10 calls to get a reply and then I'm told they didn't even know they were supposed to order parts. It's just ridiculous at this point.

Why I drive over 500 miles to do business with Conejo - Palazzo lover

We found Conejo RV after visiting our son and family in Irvine. They reasons below are why I would only do business with Conejo even though I could trade at my home city Reno, NV. We purchased our second coach from Conejo August 1, 2019 1. One need not worry about being attacked by sales people. When you have a question feel free to walk into the office where anyone and everyone will be able to answer questions or find what you are looking for. 2. No haggle pricing, the price is the price. 3. Professional business ethics. 4. Down to earth sales people, no sunglasses 5. They offer a 1000 miles or 45 day warranty. After two weeks, we were past the mileage by 200 miles. They still honored the warranty. 6. They have years of experience together and a very cohesive team from sales to mechanics. When you leave the lot everything works. 7. The walk through explanation of features etc is spot on. 8. The owner is hands on and well respected by all the employees I spoke with

Worst experience with any company/business ever. Sold me... - Defrauded

Worst experience with any company/business ever. Sold me a new, but damaged and defective high end RV, then denied & concealed the defects/damage, and lied about it. Dishonest, incompetent, and disgraceful behavior. Stuck with a lemon with no recourse. Avoid this dealership if you value integrity/honesty.

Serious lack of Honesty and Integrity. - jmh

Serious lack of Honesty and Integrity. After bringing my coach and tow-car in for service work, and after spending over $6000... it was pointed out there was damage done to the passenger side of my 2020 Entegra 45' coach (during the oil change) where the mechanic got too close to something in their shop. They were immediately notified. It took several followup phone calls to get a response from CJ (service manager) and took him over 5 days to respond. As we were traveling/moving, he instructed me to get the cost of repairs from my destination dealer and he would "kick it upstairs...for reimbursement". On CJ's request, I sent him photos of the damage...and took him at his word. After eventually sending him the repair estimate (several weeks ago) from NIRVC in Tennessee, and calling both CJ and Fernando, the branch manager, 12 times, they NEVER returned any of my calls or responded to any of my emails. Obviously playing "catch me if you can"! The cost of the repairs was a fraction of what they overcharged me... but have proven to be extremely dishonest and NOT TO BE TRUSTED. I no longer trust this company for any future business. Gladly, hearing of my experience, it successfully dissuaded one friend in the area to buy his brand new 5th wheel from a competitor dealership which he just recently took delivery of (can't imagine what that cost them). I was in business for 40 years, and have NEVER treated a good customer with such low regard and disrespect. At best their work was minimal, but their word is worthless and their integrity, if possible, is even worse. No one should put themselves in a position where you are at the mercy of MTRV’s corrupted management style where their total lack of business ethics will put you at risk.