3 Massachusetts Recreational Vehicles Dealers

Terrible customer service and lack of call backs or - Karaq

Terrible customer service and lack of call backs or communication. These people are crooks. I told my sales person I would put $500 to hold a unit. I was told this was refundable if we decided not to move forward. We needed time to discuss and since no one in the finance dept was there we would have to wait to find out the terms. They charged my card for $1000. I said no big deal since it was refundable. We waited for financing rates/terms. All they could tell me was a “very low” monthly rate. This low monthly rate just happened to be for 15 years. In the meantime they “prepped” the unit despite the fact that we didn’t sign a finance agreement or do our walk through. We weren’t happy with the deal and decided not to move forward. Because the unit had been “prepped” (again despite the fact we didn’t have a sales agreement, financing etc) we were charged a “prep fee”.. which just happens to be $950. The general manager has been dodging calls since and every time I call I’m assured I’ll get a call back. We have yet to hear anything or get a refund. Stay away!!

Read More

LOUSY OWNER, COMPANY & STAFF, EXCEPT KATE AND CHAD IN SVC - patriots3454

I am not able to leave negative rating so they are lucky they are getting one star. I AM THANKFUL FOR KATE AND CHAD. THEY ARE THE ONLY REASON I AM MAINTAINING MY PROFESSIONALISM. I will say this as nice as possible. First, it was very disappointing to find out that I was fooled. I have to say Kate and Chad are the only reasons for my satisfaction. When it was time for delivery of the trailer, the delivery inspection was very poor and as far as deception, I was told the exterior lights would work when plugged in. As being a "NEWBY" to owning a travel trailer, I gave the company the benefit of the doubt. The dealership replaced the battery with a so called "NEW" battery, but came to find out it was just recharged. I took trailer home on a Thursday after noon and all "SEEMED" well. When I was preparing for my first trip, (6 days later) I found several lights still not working, which included the brake and tail lights. I am going to give a scenario, if I took their word and did not check everything before I left and I took their word, I would have been traveling down the highway, not knowing there was an issue. I feel this put me and my family in a VERY unsafe position. So moving on, When I returned to the dealership to have the issue fixed, it had been discovered the entire electrical system had a short. I was told I would be able to talk to the owner at any time I was dissatisfied. I feel this needed to be brought to his attention. I have left several messages for Steve Flagg, who is useless and seems to only care about the cash in his pocket. Still Five days and several messages, he has avoided any attempts to call. This proves how much he actually cares for his customers. I would not allow my sales staff to lie and deceive the customers. I will never recommend this company and I will be blasting their lousy sales staff and ownership of how useless they truly are. I will never recommend, nor will I ever give them anymore business. I will only state my experience and how lousy this company is. I will make sure I reach out to as many sources as possible to let them Know of my experience. I will be writing many reviews.

Read More