Recently bought my first EV, and had a wonderful - karendj
Recently bought my first EV, and had a wonderful experience here. I'm so happy we were able to to find what we were looking for from such a reputable dealership as Servco Toyota. The price was fair ($50 below KBB) and the process was stress-free, quick and easy. I feel confident that I good a good car and a good deal. Thanks, Servco!
In particular though, our sales consultant, Mike Ikehara, was flat-out amazing. I am so impressed with his outstanding customer service!! He was friendly, knowledgable, and able to explain all the gritty details in plain language. He was always ready and available to assist and answer all our questions, even at odd hours of the night and weekends, when I really wasn't expecting a response. The car was beautiful and sparkling clean down to the details, and Mike stayed late after closing to show me around the car. He then offered to help drive the new car home, alongside my old car (which I had decided to keep instead of trade in)-- literally, going the extra mile to help me out. Thanks, Mike!
The car came properly registered and safety certified of course, but I realized a week after signing the papers, that we needed particular paperwork to present at the DMV for a driver's test. We had just 2 days to get it done before the test to avoid having to reschedule for some time 4-6 months later. We turned to Mike for help, and he bent over backwards to make it all happen for us-- within just 24 hours! And better yet, he got us the all paperwork FREE of charge (we would have paid fees anywhere else), and got us in for service before normal business hours, just because that fit my schedule better. I'm honestly blown away at how helpful Mike was.
We thanked him a million times, but he just said he was glad to help us and he hoped we would be back next time. You got it Mike! Honestly now I'm too spoiled to go anywhere else. Next time I'm ready to buy a car, I will definitely be coming back to Servco Toyota-- and asking for MIKE IKEHARA! Do yourself a favor, shop at Servco, and try ask for him too. He's the best!
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