23 New York Audi Dealers

I had a great experience working with David McAloose to - atinker

I had a great experience working with David McAloose to purchase our Q7. He was very easy to work with, responsive, informative, and helpful. I'd happily give them my business again. I knew what I wanted, and we hashed out most of the deal without setting foot in the dealer (I didn't live close by). The sale was painless and we're very satisfied customers. I'd recommend David and Rochester Audi to anyone.

After visiting several Porsche Dealers, my wife and I - acuomo3

After visiting several Porsche Dealers, my wife and I came to Legend. We were greeted by Jessica who from the start was attentive and patiently answered each and every question without any sales pressure. One of the best qualities to Jessica's credit is after the sale. There was follow up paper work that Jessica followed to its conclusion. Also I might add Jessica answered her personnel cell each and every time we had a question about some of the features to the 2023 Macan T. Thanks Jessica Anthony and Wendy C

Unexpected serious trouble with car immediately handled - Maxsu8colchamiro

Unexpected serious trouble with car immediately handled by Matt who kept me informed of diagnosis and repair. He also spoke extensively with family member who is automobile expert

We had a wonderful experience working with Anthony to get - kamimuralynette

We had a wonderful experience working with Anthony to get out new Audi in Southampton. Very pleased with the time and service he gave us in the process from start to finish. Love the car and the service was the cherry on top!

WORST CUSTOMER SERVICE I’VE EVER HAD. - Lindsey

WORST CUSTOMER SERVICE I’VE EVER HAD. This place is run by unprofessional/unscrupulous salespeople who only care about gauging you to the last penny. Avoid this place at all costs – unless you want to go through the same emotional & financial distress that I had. Brought my car in after it was hit by another car. Expected a quick fix – damage was minor & the other car had already accepted full responsibility. The actual repair took 2 months, the bill skyrocketed from $3K initial estimate to $25K (w/o my knowledge – even though I asked for estimate right from the beginning), & I was almost forced to pay $15K out of pocket because the associated body shop (A.M. Collision) completely botched insurance communication/diligence. Knowing that they screwed up, they kicked the ball to the body shop and told me “not our fault – because the body shop handles insurance coordination”. You won't get white-glove service expected of a luxury car dealership. Far from it. They won’t pick up your call or reply to your voicemail/email. The only way to communicate with them is going to the shop in person – as I was forced to numerous times. They always apologize & promise to follow up – but they never will. It’s not a single bad actor…but same behavior through the ranks – from Shaun (the service director – who never follows up when promised…& still hasn’t) to Anthony (my point of contact – who ironically has never contacted me even once). In retrospect, the most plausible explanation is that this dealership purposely keeps you in the dark – in order to give the body shop the cover to do whatever they want to your car. Friendly advice. If you have to service your car at this dealership, write your instructions in black & white via email (e.g., “don’t work on my car unless you have my written permission”) to leave a paper trail that can defend you in the unfortunate situation that I ran into. Yes, it shouldn’t be this hard – but it’s necessary when you are dealing with dishonest/incompetent people. Finally, if you find yourself defrauded or mistreated by this dealership, explore all avenues to let your voice be heard. File a complaint to DMV, NY Consumer Protection Agency, Better Business Bureau, etc. Send a LinkedIn InMail to Audi’s US executive team members. Hopefully, this will bring changes to this dealership…or at least help future customers avoid the same pitfall.

Thank you Sofia for taking the time to go over all the - Cfiona823

Thank you Sofia for taking the time to go over all the models and answer all of my questions. The Audi A6 is so far my favorite✨ We look forward to purchasing a new or Preowned car from you in the near future.

In this instance, service and specific work done was - VGRENIER

In this instance, service and specific work done was excellent. Un-necessary work was done in the past.

Excellent experience at Audi of Huntington, with - Laraine.ponella

Excellent experience at Audi of Huntington, with Kaitlynn! She is very knowledgeable and very smart. Kaitlynn was so informative and very nice to perform an excellent tutorial to my vehicle, it is truly appreciated. Excellent service and felt reassured to have a great salesperson , Kaitlynn to help me through the ownership process. Very big thank you , Kailynn...appreciate all your hard work, it does not go unnoticed.

Exceptional experience. - tacamporab8

Exceptional experience. Started with the website and the comprehensive information found there. Having an appointment set and the Audi SQ5 prepared for my arrival. After driving over 2 hours it was nice to arrive and have the vehicle I came to see clean and out front. Marty in sales got the process going as far as pricing and taking the SQ5 for a test drive. Tracey helped out when it came to a fair value on my trade and a good price on the car I was hoping to purchase. Then Jason helped to wrap things up by securing financing and completing paperwork. Chris showed me around my new SQ5 and all its technology and features. I was able to take my new SQ5 home the same day which was essential to me and they accommodated without being pushy or adding any pressure. They did not take advantage of my lack of available time to shop and negotiate. I got a good price to begin with, even in these crazy times we are in now. If you’re shopping for an Audi give Audi Hawthorne a look and make sure to ask for Marty when you get there.

I bought an Audi A6 back in 2015 from Audi of Smithtown - Rose

I bought an Audi A6 back in 2015 from Audi of Smithtown and I have had nothing but WONDERFUL experiences with this dealership. Last week my a/c air vent wheel sort of pushed back into the vent and I couldn’t get it out. I drove in without an appointment thinking they were going to be annoyed but when I got there it was the complete opposite. They had a man named Tony who took over, told me to go in and have a coffee while he and his staff tried to make it work. Just the fact that they looked into it and worked together to help me was astonishing. I can’t tell you how much I appreciate the kindness and professionalism they showed me at Audi of Smithtown. I will continue to recommend them to everyone I know because this dealership stands out from the rest and I’ve known it since 2015!

Great experience buying Q5 and A4. - russelman69

Great experience buying Q5 and A4. Ramon Rojas gave us the best deal on both cars! He even stayed after the dealership closed to answer our questions. No regrets switching from Mercedes where were about to get a car.

My vehicle has yet to be registered. - NICK VARGAS

My vehicle has yet to be registered. I am driving illegally and no one has picked up my phone calls or returned with any update to this matter. They advised me that they only send out paperwork ONCE a month. This is a ridiculous response to someone who is in the car industry. I am redirected to staff who are never on the clock. I always have to call my sales person who helped me at the time of purchase on his days off because no one wants to take the call during business hours which is unfair to the sales person. There is no communication with the finance department, office staff or any manager what so ever. I spent 50 thousand dollars on a car that is not of the year, the least I should have in return is communication and respect. I am an out of state customer, My temporary tags have expired. I can return the car with a full refund because I am not the registered owner of the vehicle due to what ever reason that they can not fulfil my registration request. They're response in the matter of the process was that CT DMV received the paperwork some time early august. Mean while, 2 weeks later after pulling hairs out trying to get in contact with some type of staff there. Julie Vandemark tells me that she's making sure the tag company or who ever handles the registration is on the task and only has one chance to send out the paperwork. This response was towards the end of the month. But the task was apparently worked on weeks before. I have emailed and left voicemails. I was extremely satisfied with Albany's service when we all started and it all just went down the drain. I do not recommend this establishment until I see the effort to rectify the situation in the terms stated above. My car payment on an unregistered car with active insurance is in less than 4 days.

I be wouldnt even set foot to this dealer for service - Koli

I be wouldnt even set foot to this dealer for service dept. worst personnel, service, communications everything st Service dept. is a disaster.

Worst customer service ever! - Ryan.Ramos69

Worst customer service ever!!!!! DO NOT BUY HERE!!!!! I’m an Audi owner and saw a vehicle online that I wanted to trade mine in for. Sales Consultant Chris whose phone number is 609-575-0582 told me the car was available I told him I want the vehicle and will be by after work to pick up he even told me to have insurance ready and everything I have the text message to prove it. He said, “Just shoot me a text when you’re on your way and I’ll get the car ready in the mean time”. So here I am happy to get into a new vehicle with insurance and everything ready to go. I pick up my wife my newborn son and head over to the dealership. I arrive he shows me the vehicle it’s looking good then tells me to wait for him. Even told me that the paperwork was already being worked on. Next thing you know 5 min later he tells me it was sold. I’m like are you kidding me!!! I drove all the way over here from Jersey with my newborn son and wife for you to tell me it sold. Truly the worst service ever!!!! Do not go to this dealership!!!!!!!!! See below pic so you can see his text message. I’m speechless. And of course there wasn’t nothing else done. I had to leave back home with nothing. Poor customer service.

Lease agreement - Audi customer

I turned in an 2015 Audi leased vehicle for a new lease and was told I wouldn't have to pay for the last 3 month left on the 2015 vehicle. Recently I received a bill for the 3 months and was told Atlantic Audi communicated with them any such agreement. Has anyone had this problem?

"Old-Fashioned" Service - Great Job! - Bob S.

I was very pleasantly surprised with the service recently provided at Schmitt's. This is my first leased car, and they have been very helpful and courteous every step of the way and have answered any and all of my questions. All of the staff have been very friendly, going out of their way to make me feel like a valued customer. From the time I phoned to make an appointment, speaking to a very friendly clerk, to the short time I spent in their comfortable customer lounge area, and complimentary car wash, I felt very welcomed and part of the "Schmitt's VW family". The staff was actually happy to see me and thanked me for my patronage! That made me feel very good about my lease and my relationship with them, and it reminded me of the kind of 'throw-back' service that you used to get - when businesses cared about you and the customer came first...! THANK YOU for treating me like you really cared!

Recommended unecessary service - loveaudi

Be very careful with their service department. They were quick to recommend unecessary services in addition to the initial problem. In the end they were unable to correct the initial problem and simply said that the engine needed to be replaced. Shows me that they are more concerned about generating revenue that helping the customer. Find yourself an good independent garage!

confusion is best described there at best. - vpsports29

confusion is best described there at best..... not sure why i keep going there to look at cars

I broke down six hours away from home pulled into storms - Tnelsonflooring

I broke down six hours away from home pulled into storms seven am Manny Sslierno opened his door even though they were closed. Told they were booked for the day but said he would see what he could. A little while later came out told me they would look at it I was overjoyed I was totally stuck he figured out a way to get me in. His technician diagnosed the the problem immediately made needed repair very quickly and had me on my way. I can’t over emphasize how much I appreciate what Manny and his guys for me. Sincerely Paul Nelson