Carvana

The Carvana experience has been very positive. Compared to visiting a dealership (which is a horrible nightmare) Carvana has brought purchasing a car into the 21st century. No longer should anyon Compared to visiting a dealership (which is a horrible nightmare) Carvana has brought purchasing a car into the 21st century. No longer should anyone have to bring along a lawyer and mechanic to a dealership to make a purchase. Thank you Carvana for making purchasing a vehicle a pleasant and happy occasion. More

Purchase started 11/9-had issues from the start with paperwork, undeclared cosmetic damage, mechanical issues, tried to swap it three times, was told it was my fault since I chose a partner/marketplace paperwork, undeclared cosmetic damage, mechanical issues, tried to swap it three times, was told it was my fault since I chose a partner/marketplace vehicle, gave up set up a return, now the pick up for the return keeps getting moved-I canceled insurance like I was told and now they keep changing the return date More

The staff was friendly, professional, and respectful. The entire process was very easy in a timely manner. The entire process was very easy in a timely manner. More

Look elsewhere. I support myself and my daughter, and I care for my mother who has severe dementia in my home without any assistance and I need a vehicle to do all o I support myself and my daughter, and I care for my mother who has severe dementia in my home without any assistance and I need a vehicle to do all of that. Tomorrow marks two months since I purchased a car and it’s honestly the worst car buying experience I’ve ever had. The single star is only because the staff, for the most part, were friendly. I waited 2 weeks to receive the car and traveled just 15 miles before an engine malfunction message came on. Not feeling comfortable driving up a mountain to one of their approved mechanics, and being unable to go without a vehicle while the assessed the problem, repaired it and waited for paperwork, I opted to select another vehicle. I waited 2 weeks for that vehicle and at almost the exact same place on the highway the engine message came on. I decided maybe that model was the problem and went with the smaller model I had for 2 years before without issue and had high hopes I would soon be done with all of this. Two more weeks and the car arrived, but Carvana had added a $1600 down payment to the deal without advising me and I didn’t notice it on the 15th rendition of the contract. I’m a pretty patient person and had been extremely understanding during this process, even referring a friend who purchased a vehicle while dealing with this, but I’m not going to allow them to bully me out of money that was not part of the original deal. And, this car is valued lower than either of the ones with engine trouble. They were retuning my trade in on the 28th, then it was moved to the 1st. When I hadn’t heard from them by 3, I called and they said it was rescheduled to the 5th. Here we are at 2 and they’re 1.5 hours away…nothing. Do yourself a favor and go anywhere else! More

Surprised at how much l enjoyed not having to go thru the process of dealing with the nonsense at car dealerships. The Carvana system was easy and painless. process of dealing with the nonsense at car dealerships. The Carvana system was easy and painless. More

The process to purchase was so easy and smooth. The approval process was quick and easy as well. The car was delivered to my house within a week as promised. The only thing that wasn't 5 star was t The approval process was quick and easy as well. The car was delivered to my house within a week as promised. The only thing that wasn't 5 star was the cleanliness of the car. It was wiped down and vacuumed but not detailed the way you would expect when buying from a dealership. I had the car detailed at my local shop and it looks great, drives great! Very pleased with the car so far More

Everyone at Carvana was very nice and helpful every time I called. They were always patient with me with explaining the process from start to finish. The truck looks exactly like it did in the pictures. I I called. They were always patient with me with explaining the process from start to finish. The truck looks exactly like it did in the pictures. I have sold a car to Carvana and now bought the truck. I will use Carvana in the future if I ever want to sale my second car. The only thing that bothered me was I felt there was no way around not getting insurance with the insurance company they partner with. There might have been a round around it and maybe I just didn't understand. More