DealerRater's Dealer of the Year Award Program recognizes a select number of car dealerships throughout the United States and Canada for outstanding customer satisfaction as expressed through customers' online reviews posted on DealerRater.
The Dealer of the Year Awards will be given to car dealership that have the highest PowerScore™ in their category, at the regional, national (by brand), and state/provincial (by brand) levels.
Each dealership's PowerScore will be calculated using a Bayesian algorithm that considers the dealership's average DealerRater star rating as well as the total number of reviews written about the dealership during that calendar year.
To be considered for the Dealer of the Year Awards a dealership must have:
- Minimum of 25 reviews on DealerRater for the calendar year
- Average minimum star rating of 4.0 on DealerRater, with 5.0 as the highest possible rating
- At least one review on DealerRater per quarter during the calendar year
- Must not have been blacklisted within the calendar year