David Valenzuela

Back in July 2021 we went in to Chapman Acura after looking online on at one of their used vehicles. It was a 2007 Toyota Avalon. We got there and met with David Valenzuela who we had previously talked looking online on at one of their used vehicles. It was a 2007 Toyota Avalon. We got there and met with David Valenzuela who we had previously talked with to discuss what we were looking for. A fellow co worker had him a sales rep and recommended him to us. We get to Chapman Acura, we test drive the Toyota Avalon, Negotiated a price, got approved, signed all the paperwork, went home, took a nap, ate lunch and got a call only to find it out it had already been sold the PREVIOUS Saturday. False advertisement! So after all that mess, we decided to test drive a 2012 Toyota Corolla. Come to find out, we can't test drive it because they have the engine all tore apart due a check engine light being on. So we sat in it to see if it would even work for us. They ended up putting a newer engine it which took over a month for us to get the car back. They did give us a rental which was appreciated. Now, since August we have been trying to get our license plates. My husband has called and talked to David several times and he just gives him another temporary. I have left 4 messages with Patrick who Davids supervisor, and the general VM (cause no one answers the phone) and I have NOT heard back from anyone. We are so done. We just want our license plate please and be done with Chapman forever. This place is ridiculous. They really dont care about their customer. They have MAJOR FALSE Advertising! Terrible customer service. Dishonest and NO INTEGRITY. Will never recommend this place to anyone. More

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Asked for detailed information regarding $1700+, none of which were local, state, or federal taxes... My concern was dealer added fees. Response from David did not answer my question, but instead stated tha which were local, state, or federal taxes... My concern was dealer added fees. Response from David did not answer my question, but instead stated that taxes were out of his control, which I already know, having purchased 3 cars over the past 16 months for daughter and grand daughters. Very condescending and unprofessional on his part. Have not experienced this with other dealers. More

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Great experience! Our buying experience was great from start to finish! David was very helpful and informative and Dennya made the paper work bearable. Steve in servi Our buying experience was great from start to finish! David was very helpful and informative and Dennya made the paper work bearable. Steve in service was also great to work with. More

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