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Acura North Scottsdale

Phoenix, AZ

4.5
134 Reviews

7007 East Chauncey Lane

Phoenix, AZ

85054

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Showing 134 reviews

March 18, 2022

I bought a used 2015 Santa Fe there. It had a bad shimmy on the freeway and after I had it a few days realized it was leaking oil all over my garage. Brandon Lee sold me the car. He was More

by phil
Customer Service
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Caelen Armijo
Mar 21, 2022 -

Acura North Scottsdale responded

Phil, Please know that we take your review very seriously and would like to discuss your feedback regarding your Santa Fe and your post-sales experience. Please send me an email with your preferred contact information to discuss this further. Thank you, Robert Farnsworth General Manager Acura North Scottsdale [email protected]

Apr 06, 2022 -

phil responded

Well service wise things went a little south after this when I realized the oil leak hadn't been fixed so took it back and then they said had missed the leak very sorry but it was all good now and then I looked the next day and it was still leaking, same place. I could not believe it was that hard. My only thought was it is just difficult to get good help. The GM Robert Farnsworth did come through though and he and Steffan finally got it sorted the third time and sent someone to pick the car up and leave me a loaner this time. All in all I do believe the dealership wanted to do the right thing but had to scratch my head why a big operation like that would mess up same issue 3 times???

June 16, 2021

Excellent service Last time I was in for routine oil Excellent service Last time I was in for routine oil change! Discovered it needed brake repair also I elected to wait. Summer, my representative More

by JiniSimpsonPV
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Summer , Sean Weaver
Jun 17, 2021 -

Acura North Scottsdale responded

Thank you for taking the time to leave a review for us at Acura North Scottsdale. We're happy we could meet your expectations! Our team is available should you require any extra help.

Jun 17, 2021 -

JiniSimpsonPV responded

The service at this Accura dealer has made me a loyal customer, and probably will mean that I will replace this car with another Accura

May 15, 2021

What a great experience dealing with service consultant Matt Williams and Brandon, one of the service technicians. They were very professional, knowledgeable, and friendly. A Fuel Pump recall was performed More

by kjhanley
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Williams, Brandon
May 16, 2021 -

Acura North Scottsdale responded

Thank you for choosing Acura North Scottsdale when it comes to services for your Acura RDX. We are here to help you out, and we look forward to the next time we can be of assistance again. Thank you again for making us your go-to Acura dealership!

March 29, 2021

I just had my RDX worked on at Acura North Scottsdale and am very impressed with my Service Advisor Steffan who went out of his way to accommodate me quickly and efficiently. He is professional, knowledgeab More

by Babs126
Customer Service
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steffen Squitieri
Mar 30, 2021 -

Acura North Scottsdale responded

Hi! Thanks so much for your shout-out and great feedback about our Service Department at Acura North Scottsdale. We also appreciated your five-star rating. May your Acura RDX keep you cruising for years to come!

January 22, 2021

Excellent, Professional Dealership! Traded with Don Fisher on a Certified 2018 RDX. Was a pleasure working with Don, knowledgeable on the vehicle, and made the deal seamless and relaxed. Acura N. Sc More

by Misouri1
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
the Finance staff
Jan 23, 2021 -

Acura North Scottsdale responded

Thank you for visiting Acura North Scottsdale. We will be sure to thank Don for providing you with a pleasant experience. Let us know if there is anything else we can help you with. We look forward to working with you again.

February 01, 2020

Highly Recommend Needed a used car for our new 16 year old driver. Our salesperson, Shannon, was very professional, friendly, and helpful in finding the vehicle. She a More

by jn
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shannon, Paul, Mr. Farnsworth
Feb 01, 2020 -

Acura North Scottsdale responded

Thanks for the strong recommendation for Shannon. We really appreciate your feedback for her as well as Paul. We'll be sure to share with them your kind comments. Congratulations on the car and we hope it is greatly enjoyed!

January 12, 2020

Always a great experience working with Acura North Scottsdale! Ray Ryan is an amazing and knowledgeable salesman. This is my third transaction working with him and the Acura team at the dealership an More

by Cherylnasta
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matthew H.
Jan 12, 2020 -

Acura North Scottsdale responded

Thanks for your wonderful feedback for Ray and Matthew. We are delighted to know that we've earned your business. Congratulations on your Acura! Let us know if we can do anything else for you. Our team welcomes you back again.

November 12, 2019

I had a great experience at Acura North Scottsdale buying my 2019 Acura TLX. Ray Ryan was helpful & knowledgeable. Great atmosphere at this Dealership. No Pressure !! Matt ( Sls Mgr) & Paul in Finance were i More

by Be Real
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ray Ryan
Nov 13, 2019 -

Acura North Scottsdale responded

Thank you for the 5-star rating and great review! We are happy to know that you had a great car buying experience with us and to know that Ryan was helpful and knowledgeable. It is also great to know that Matt and Paul in finance were great. We appreciate you recommending us and we hope to see you again soon!

June 27, 2018

Service above and beyond 5 stars! Never experienced better service than I received from JD. Outstanding commitment to excellence and he was very understanding and listened to my concer More

by sgh020273
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
JD
Jun 28, 2018 -

Acura North Scottsdale responded

Hello, Thank you so much for sharing your great experience with us! We are so happy to learn JD provided you with excellent service. We hope to see you again in the future!

June 27, 2018

Good experience Summer was very helpful! I've been a customer of yours since 2002, have purchased 2 MDX's (2002 & 2009) and have always been treated well. More

by rtmourad
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Summer
Jun 28, 2018 -

Acura North Scottsdale responded

Rtmourad, Thank you so much for leaving us a five-star review! We are thrilled to hear Summer has been a great asset to your experience. We truly appreciate your loyalty and business. We hope to continue working with you in the future.

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