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Kearny Mesa Acura
San Diego, CA
135 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 135 reviews
June 09, 2022
Love my Acura RDX! Wasn’t sure what SUV I wanted. Staff are amazingly helpful. It was such a pleasant change from when I was car shopping before. No high pressure sales Wasn’t sure what SUV I wanted. Staff are amazingly helpful. It was such a pleasant change from when I was car shopping before. No high pressure sales. Gave me the facts and let me take my time. Peggy, Lisa, & Ruben cańt thank you enough! More
by Emma Allen
Employees Worked With
Peggy, Lisa, and Ruben
Helpful October 25, 2021
Do not go to this car dealer BEWARE!!! FIND ANOTHER ACURA DEALER THE SALES MANAGER PEGGY SMITH AND DAVID YERGEAU SHOULD BE FIRED AND WHOEVER HIRED THESE EMPLOYESS SHOULD ALSO BE FIRED. I HAVE ALL FACTS VIA DEALER THE SALES MANAGER PEGGY SMITH AND DAVID YERGEAU SHOULD BE FIRED AND WHOEVER HIRED THESE EMPLOYESS SHOULD ALSO BE FIRED. I HAVE ALL FACTS VIA TEXT AND EMAIL TO BACK THIS UP DO NOT DO BUSINESS WITH THESE PEOPLE. PEGGY SENT ME A CAR FAX TWO WEEKS AGO AND AN INVOICE TO PURCHASE IT STATES THIS DEALER DID A FULL INSPECTION OF THE VEHICLE AND THE VEHICLE IS GOOD TO GO. TWO WEEKS LATER STILL NO VIRTUAL TEST DRIVE WHICH THEY PROMISE ON THE INTERNET !!!! xxxxxxxxx!!! I STILL DONT HAVE MY CAR AND MY SALES REP DAVID IS xxxx NEAR IMPOSSIBLE TO SPEAK TO YOU CALL HIM OR TEXT HIM HE DOESNT RESPOND UNTIL DAYS LATER WHICH IS THE REASON I WAS DEALING WITH PEGGY ANYWAY. THE WIRE INSTRUCTIONS TO SEND THE MONEY DOESN'T WORK I HAVE SCREEN SHOTS THAT I FORWARDED TO THE DEALER. CANT UNDERSTAND WHY SOMEONE PAYING CASH FOR A VEHICLE WHY THIS IS THE THIRD WEEK AND I STILL DONT HAVE MY CAR. I CANT FIND OR SPEAK TO MY SALES REP HE IS LIKE TRYING TO FIND WALDO. FINALLY GOT BACK IN TOUCH WITH PEGGY SHE TELLS ME " YOU SHOULD BE HAPPY YOU DIDNT BUY THE CAR BECAUSE THE MOTOR WAS BLOWN.!!!HUH!! I CALLED DAVID MY SALES REP HE SAID THE DEALER SOLD IT OVER THE WEEKEND PEGGY IS LYING. !!!HUH!!! HOW DID YOU SELL A CAR I AM PAYING CASH FOR I HAD A CAR TRANSPORT WAITING TO PICK UP THE VEHICLE FOR 3 WEEKS THAT KEARNY ACURA SPOKE TO AND SCHEDULED THE PICKUP COSTING ME $1145 TO SHIP. TO NJ. WHICH BY THE WAY DAVID LIED IN THE BEGINNING AND SAID THE DEALER HAD TO SHIP THE CAR AND IT WOULD COST ME 1800 I TOLD THEM I HAD MY OWN SHIPPING COMPANY THATS CHARGING ME 1145 AND WAS TOLD I COULDNT USE THEM !!!HUH!!!WHY I PAID CASH FOR THE CAR I SHOULD BE ABLE TO PICK WHO I WANT TO SHIP IT(WHOLE NOTHER ISSUE). HOW DID YOU SELL THE CAR OR DID THE MOTOR REALLY BLOW IF SO WHY DID YOU SEND ME PAPERWORK STATING THE DEALER CHECKED THE CAR AND IT WAS GOOD TO GO. I CALLED ANOTHER SALES REP AND HE TOLD ME SOME GUY DROVE DOWN FROM LA AND PAID CASH FOR THE CAR OVER THE WEEKEND..HUH!!! SO I BEEN TRYING TO BUY THIS CAR FOR 3 WEEKS SOME RANDOM CUSTOMER COMES IN 1 DAY AND LEAVES WITH THE VEHICLE SUPER SHADY. I CALLED PEGGY SHE SAID THIS IS MY PERSONAL PHONE I HAVE PEOPLE AT MY HOUSE I CANT TALK TO YOU ABOUT THIS JUST BE GLAD YOU DIDNT BUY THE CAR...xxx...xxxx THIS WHOLE DEALERSHIP AND EVERYTHING IT REPRESENTS AND STANDS FOR. IF KEARNY ACURA CHALLENGES MY POST OR TRIES TO MAKE IT APPEAR THAT I AM LYING I WILL POST ALL TEXT AND EMAIL COMMUNICATION TO PROVE YOUR EMPLOYEES SHOULD BE JOBLESS AN THIS POST IS 100% FACTS More
by 1998 acura cl
Employees Worked With
PEGGY SMITH and DAVID YERGEAU
June 10, 2021
Great job guys! Thank you for making this a smooth transition into my next lease and being timely with the process! I enjoyed working with you. transition into my next lease and being timely with the process! I enjoyed working with you. More
by Nordoniakyle1
Employees Worked With
Sean Weaver
June 06, 2021
Davie helped us out and was very helpful and responsive. He showed us all models of the MDX's and we decided on an MDX advanced. He was commmunicative in letting us know what Advanced models were arriving He showed us all models of the MDX's and we decided on an MDX advanced. He was commmunicative in letting us know what Advanced models were arriving to the dealership to manage our expectations appropriately due to the chip shortage. It was a pleasant experience. More
by jyu
Employees Worked With
David
June 05, 2021
Had an A1 service done for my 2016 Acura MDX. I waited and service advisor Juan got my vehicle finished and back on the road in a timely manner. I look forward to doing more business with Kearney Mesa Acu and service advisor Juan got my vehicle finished and back on the road in a timely manner. I look forward to doing more business with Kearney Mesa Acura. More
by Olivasergiolivas
Employees Worked With
Juan Carmona
June 04, 2021
People are friendly, we told them what we were looking for and we test drive the car. They had the color we wanted and we drove away with in a couple of hours for and we test drive the car. They had the color we wanted and we drove away with in a couple of hours More
by As3rrano
Employees Worked With
Ruben
May 27, 2021
I just had my maintenance service yesterday because my TLX needed A1 service and as expected, James M. exuded great customer service, he's definitely knowledgeable, very accommodating and well-mannered. T TLX needed A1 service and as expected, James M. exuded great customer service, he's definitely knowledgeable, very accommodating and well-mannered. The required maintenance/service documents were done electronically due to covid19 and the payment as well was comoleted securely via online. If you're looking for service pertaining to any acura cars and suvs, this is indeed the place to go! Great Job Team Kearny Mesa Acura! Until next time! More
by robertoverzo
Employees Worked With
James Morgan
May 25, 2021
Juan is my friendly service advisor and always listens to my concerns and fixes the problem. He usually fixes my car within a few hours, if not I’m given a free rental. I feel that he is trustworthy, which i my concerns and fixes the problem. He usually fixes my car within a few hours, if not I’m given a free rental. I feel that he is trustworthy, which is important since I’m a female and don’t know anything about cars. More
by kaychick33
Employees Worked With
Sean Weaver
May 10, 2021
Bought my Acura TLX here and have done all my maintenance and service visits here as well. Service and customer service have been exceptional. I especially recommend my advisor Juan Carmona. Juan is very p and service visits here as well. Service and customer service have been exceptional. I especially recommend my advisor Juan Carmona. Juan is very professional, efficient and goes out of his way to assist his customers. More
by Imelda L
Employees Worked With
Juan Carmona
