7 Wisconsin Audi Dealers

Gentlemen:Attention Kocourek Management and anyone... - Randall

Gentlemen: Attention Kocourek Management and anyone looking for a new or used car - I have been in management positions all my life. Responsible for hiring/training/promoting/building solid teams anywhere from 8-300+ people. I have bought 5 or more of my cars over the years including my current car from Kocourek. Each one with a different salesperson. - but not anymore - only 1 for me. I bought my new to me Subaru from Sales Consultant - Logan Doiel. WOW- Logan you stand out in the crowd and are/will continue to be without doubt - extremely successful and a valuable Team Member/Leader to anyone or company you choose to be associated with. I LOVE the Subaru, and in fact, am back to my volunteer work in WAAGR transporting and placing rescues. My mission yesterday was 425 miles with 2 of the 12 rescues we brought up from Texas. No kidding - this Outback gave me the best MPH I've ever had!! Thank you for helping me find this great car, and being an AMAZING/KNOWLEDGEABLE/ACCOMMODATING Sales Consultant - or as I consider you - a new "close friend". Best wishes, Sincerely, Randall Mueller

Bought a used Audi S7 from Audi North Shore. My overall... - Ted R

Bought a used Audi S7 from Audi North Shore. My overall purchase experience was excellent. I was a bit apprehensive at first but my salesperson, Adam, was patient with me and answered all my questions over the period of 5 days. He really went out of his way and I appreciate that. He even put me in contact with the service advisor, Seth, to answer some service questions I had on the vehicle. When it came time to make a decision, Adam was unavailable so I finished things up with Paul who was also very helpful. Overall a great experience at Audi North Shore and I look forward to possibly working with them in the future for my next car purchase. A+++

I only sometimes put reviews. - MG

I only sometimes put reviews. I want to share my UNPROFESSIONAL experience, especially with the finance team. I bought a pre-certified Porsche Macan from this dealership. My experience with the finance department could be better. When purchasing the car, I mentioned I wanted to go with a bank that gives me the lowest interest, and I would put the money down to get the lowest interest. I was given only one option; I got a loan approval for 0 down and an interest rate of 6.64%. "I asked then if this was the lowest interest rate I could get." I was told that this is the best rate you can get due to the demand for cars. However, I got a mail from another bank stating they would loan me nearly 90% of the amount with 3.57% interest. I learned this a few months later, and I called the finance person to ask why I was not told about this. The conversation with the finance person was unpleasant and unprofessional. When I initially purchased my car, the final numbers on the paper were different from the quote I was given. The finance person told me yes, that's a mistake. And she was asking me, "have you not committed any mistake in your life? " This should not be the way a customer should be treated. Altogether, they did not take responsibility for their error, instead pointing out that you should have known better. I understand that they are doing business, but the treatment you get before you sign a car with them is different, and the treatment you get after you sign the vehicle is unprofessional. I WOULD NOT RECOMMEND THIS DEALERSHIP.

I brought my 21 year old B5 into this dealership for some - MadAudiMan

I brought my 21 year old B5 into this dealership for some help with the ignition. I had accidentally snapped the plastic replacement key off into it before getting the opportunity to have new keys cut -- this is because a set of two from the dealer (who is the only licensed business to order keys from the factory in the entire area) is nearly $500. I tried 3 different locksmiths to get the broken portion out of the ignition to no avail, and ended up having to get my car towed using roller blocks as it was stored in underground parking with the steering rack locked. I had maintained constant communication with a service advisor there, informing them of my intent to have the car delivered, and explained SEVERAL TIMES what the problem with the ignition was. I returned to them about a week after this to get something I needed out of my car and they were able to look up who I was to fetch my key to let me in. I was asked upon this visit "what's wrong with the car" which I found odd, but brushed off since the man who helped me was not primarily my point of contact throughout the process. Two more weeks go by with no contact whatsoever from them, I try calling my service advisor numerous times asking for an update in good faith and either get sent directly to their voicemail, or do not receive a return call. This is the first time that I went in to the dealer and learned that they had actually not even inspected my car, despite it being 3 weeks. They attempted then to insinuate the extremely professional individual that helped me with towing, had dropped my car off to a renowned dealer without even so much as mentioning the car was there, despite it being done during the middle of the day. Based on the fact that I myself had to help the tow driver and have worked in automotive before, I know this is a disingenious claim. They would have needed at least 1 - 2 people's assistance based on the way that it was parked in their lot space, and that the B5 is not a light car. The meat and potatoes of all of this is that despite the absolutely horrible customer service and lack of urgency whatsoever, they still expect to charge $1100 for the repair bill, on a 21 year old car which I bought for $500. This has cost me time, money and placed unnecessary stress on me as, at the time of writing this, I am slated to begin a new job on Monday. Any time I call the service advisor I get the typical run around and deflection of "oh we're short staffed" ( I have seen with my own eyes full staffing in their service advisor department), "I was just about to call you" ( I called and left many unanswered voicemails asking for status), "Oh the parts just came in 30 minutes ago, but it will take until Monday afternoon to fix" (I looked up how to actually replace the ignition, and it takes about 20 minutes). Stay away at all costs unless it is absolutely manufacturer required that you patronize this stealership. I won't name names, but am incredibly disappointed and angry with the "service" I have received to date.

I was looking for a specific vehicle on the audiusa - cmcnew

I was looking for a specific vehicle on the audiusa website. That search led me to Titus Brygger, a sales associate with the company. Titus was excellent. He helped navigate a complicated loan application/process that resulted due to my business being the actual purchaser of the vehicle. In addition, it was an out of state entity. Titus went above and beyond during that process and has continued to offer support. I live in Washington state and flew to Appleton to purchase and take delivery of the vehicle, not an anticipated repeat customer. Titus made it all come together. Young and energetic, Titus is committed to customer satisfaction. A small issue lingered after delivery. Titus did not give up or make excuses! He stuck with it until it was resolved and I am so impressed! I highly recommend Titus Brygger and Bergstrom Audi of Appleton for your next vehicle purchase!!