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DCH Acura of Temecula

Temecula, CA

4.6
174 Reviews

26705 Ynez Road

Temecula, CA

92591

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Showing 174 reviews

May 29, 2022

5 STARS FOR THE SERVICE DEPARTMENT. Let’s start off with that. They treated us really well for 8 years with 4 cars. Great people. Now on to SALES: I was looking forward to a new More

by R E
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chad Sobek
October 10, 2021

Overall ver good experience until Skye showed up, and he tried to raise car price that already agreed upon. Will be better experience if without him. More

by Adam F
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Skye Pronier
July 12, 2021

I had the opportunity to verbally interact with some of the individuals of the sales and financing staff. The experience was excellent. These three gentlemen in particular; Andy Prado, Cliff Laymon and Jos More

by Jose L. Cruz
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Cliff Laymon, Andy Prado, Jozef Petricko, Pedro Evangelista
May 11, 2021

We have a 2015 MDX, Robert in the service department is always taking such great care of us! So when I was looking to trade in my VW Passat, I reached out to Robert about a used 2018 RDX they had on the lo More

by Ebravo
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jozef Petricko, Robert Dominguez
May 06, 2021

On Sunday , we came in to test drive a used Acura RDX and we ended up leasing a brand new RDX . We are so glad we did. We are really enjoying it! Josef was the one who worked with us and he so went abov More

by Karen
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andy Prado, Jozef Petricko, Chad Sobek, Rose Henson
November 12, 2020

Unless you have a warranty, I wouldn't use Acura's service department to diagnose problems. They charged my son 170.00 to let him know his lug nuts were loose and that he had some suspension problems More

by tjrucks05
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Robert Dominguez
Nov 13, 2020 -

DCH Acura of Temecula responded

Thank you for your feedback. We apologize that you're dissatisfied with your sons visit to our Service Department. When your son brought his vehicle in for a noise that he was hearing, we advised him that the diagnostic fee would be $169. He agreed and signed for the diagnostic to be performed. Shortly after, his mother contacted the advisor asking why her son was being charged a diagnostic fee. The advisor explained the diagnostic fee to her, she said something in the background and then hung up on him. We diagnosed the vehicle as promised and advised your son of our findings.

Nov 13, 2020 -

tjrucks05 responded

Not true! I don’t appreciate you twisting this to meet your needs. I called to see if they already started the work and Robert said they were in the middle of it. If they hadn’t started the work, I was going to have my son pick it up and take it to the local repair shop that charged $56 for the diagnostic and any charge went to the repairs. I said this would be an expensive lesson for my son to learn as he signed the paper acknowledging the diagnostic fee. Robert laughed. The reason for the poor review is simply that future customer relations were not even considered. When presented with the outcome that the lug nuts were loose, it should have been a conversation that we would like your future business and as a company we value customers and we will not charge you for tightening lug nuts. But to top it off, when Robert contacted my son, he did not realize he was on speaker phone. No professionalism when he joked about getting my son in trouble. It’s obvious that the company puts policy before the valuing customers.

May 20, 2020

Best car buying experience ever! Evyn and Skye I love you guys! It was refreshing to be treated like a good friend when I came to look at Certified RDX's. You both were most professio More

by Kathy H
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Evyn (Sales) Skye (Finance), Andy Prado
April 04, 2020

Nice clean and complete service in timely manner. Nice sitting area with coffee and tv and some snacks.very friendly service people and cashier. Car was nice and clean More

by Sheeldip
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kirollos Shehata
Apr 07, 2020 -

DCH Acura of Temecula responded

Thank you for choosing DCH Acura of Temecula for your service needs! We appreciate the opportunity to earn your loyalty and look forward to seeing you next time!

February 26, 2020

Clayton Hermes was a very helpful and patient salesman. He was pleasant to talk to and I at all times felt that he only wanted me to make the decisions that were in my best interest. The finance manager, A More

by BrookeV
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Clayton Hermes, Andy Prado
Feb 26, 2020 -

DCH Acura of Temecula responded

Brooke, thank you for the great review of our dealership. We are so proud that your experiences with us at DCH Acura of Temecula have been your best of any dealership! Thank you also for the compliments and recommendations of Clayton and Andy. We appreciate your business, and we look forward to seeing you again!

January 25, 2020

Outstanding customer service As always Chad Sobek provided excellent service with his usual friendliness and insightfulness. He is the main reason we keep returning for service! W More

by ladyRDX
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Travis Hardy, Chad Sobek
Jan 27, 2020 -

DCH Acura of Temecula responded

Thank you so much for this wonderful review, your kind words for Chad, and for your continued support of DCH Acura of Temecula! We are so fortunate to have great customers like you and we look forward to being of great service to you again in the future!

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