Niello Acura

Typical car dealership. Multiple emails from various salesman with the same questions you just answered to the previous several salesman. It's as if one associate doesn't kn Multiple emails from various salesman with the same questions you just answered to the previous several salesman. It's as if one associate doesn't know the others called you. Finally, if they see they can't make an immediate sale, the communication drops off a cliff. Finally, the managers begin to email you, to see if your questions have been answered; really? The disconnect in communication is from the top to the bottom. It baffles me they as so clueless, but just give it a few months, where the dealership will be "under new management", yet the circus act continues. More

This place is really the worse place to buy a car They don’t pay off trades and are not helpful to customers If you leave a bad review you get a personal phone call for the general manager about how tha don’t pay off trades and are not helpful to customers If you leave a bad review you get a personal phone call for the general manager about how that’s not right Well how about fixing mistakes and not putting blame on customer More

Set up an appointment online, everything looked good and on the day I setup, I find out their website isn’t working properly. The reason I set up on line was to get a loaner car as it is a good distance awa on the day I setup, I find out their website isn’t working properly. The reason I set up on line was to get a loaner car as it is a good distance away and I have a busy schedule. Since their website doesn’t work correctly I don’t have a set appointment and also they have change policies that prevent loaner cars for basic service. I’ve always used these loaners for test drives of the newer cars and different models. When I showed my displeasure, his solution was to take away the car wash to save some time, like running it through the automatic car wash was the time suck. I will now be looking at different names and models of cars that allow loaner vehicles. If they had given me the loaner, like I thought I had, I wouldn’t of had the time to do these poor reviews. More

Happy when we left but didn’t last long. Buying the car they convinced us to switch credit unions for our loan. Turned into a massive xxxx show. They lied to us. Didn’t set up anything left us to do all th they convinced us to switch credit unions for our loan. Turned into a massive xxxx show. They lied to us. Didn’t set up anything left us to do all the work didn’t respond to phone calls or get back to us. Left us with this credit union that is horrible and has no clue in what they are doing. Left us with hours of work cause they were to lazy. These guys are very misleading and lazy. More

Such a breeze! I bought a 2020 ILX A-Spec from Niello Acura and worked with Angela Ivey. Not once did I think she was pushy, she knew exactly what I wanted and didn’t try to puke on any add ons. When I w Acura and worked with Angela Ivey. Not once did I think she was pushy, she knew exactly what I wanted and didn’t try to puke on any add ons. When I went to finance Randy was very fast and Brian Powers, the sales manager, gave me a little more than what I wanted for my trade in. I would recommend friends and family to Niello Acura to anyone to buy or service their Acura! More

Vehicle Servicing - Poor Recommendations and Poor Value Upon multiple visits to Niello Acura dealership in Roseville, I have had instances where I was either mislead about service/cost, condition of my vehi Upon multiple visits to Niello Acura dealership in Roseville, I have had instances where I was either mislead about service/cost, condition of my vehicle's components (I have later verified condition of those components with other shops and another dealer - their findings differed greatly from Niello's notes / recommendations) and paid extra for service that was unsatisfactory (upon bringing it up with the rep, he told me that whatever they did was normal... not exactly what you want to hear from Acura... some of these issues had to be corrected at other shops for additional money). Also, received estimates turned out to be lower than the actual costs - it would also be reasonable to include tax especially if cost is over $1K... I'm not asking for a partial cost after all. Now, whenever I need service, I opt to go extra 30 miles to another dealer, since I have 0 trust in what these guys do and I do not want to be upsold on things or pay extra for parts that do not need replacement. More

I came in with a loan approval letter from my credit union. The salesman, Tony was friendly and not too pushy. Sat down with Luke, financial closer. He insisted they run credit for loan with their bank union. The salesman, Tony was friendly and not too pushy. Sat down with Luke, financial closer. He insisted they run credit for loan with their bank (liars lie), I refused, I already have financing arranged on these terms 60 months 3.25%. He types deal with 3.99, over $16K for $13K car tax, lic & reg 1100 per dmv.ca.gov. I asked what a $795 charge was. Luke says it was for LoJack. I don’t want it. Luke replied I have to have it. I walked out. Filing complaint with Ca Dept of Business Oversite. LoJack needed to be in sticker price of car, not to included in sticker but to ‘pad’ price in sales contract is fraudulent. Sticker prices are not to be used as bait. More

At this rate, this guy will be running the place! Superb customer service, really makes you feel valued not only as a customer but as a friend as well. This is the guy to see! Superb customer service, really makes you feel valued not only as a customer but as a friend as well. This is the guy to see! More