Mile High Acura

This dealership rocks. They listen and do everything to help out..Best place to buy a car by far. Robert, Alex ,Matt And Finance is super helpful. They really care about yo They listen and do everything to help out..Best place to buy a car by far. Robert, Alex ,Matt And Finance is super helpful. They really care about you and make you the best possible Deal. Buy at Mile High Acura!!! Could not be Happier. More

Aaron was great to work with. He was very helpful and knowledgeable on our MDX. We would definitely recommend Mile High Acura ask for Mr. Fun! He was very helpful and knowledgeable on our MDX. We would definitely recommend Mile High Acura ask for Mr. Fun! More

My son's Acura RDX broke down on his way to Denver from Lincoln Nebraska. I called the dealership late Saturday afternoon and Kemal helped me find someone to tow it to the dealership. Monday morning Kema Lincoln Nebraska. I called the dealership late Saturday afternoon and Kemal helped me find someone to tow it to the dealership. Monday morning Kemal worked to find the parts needed to get my son back on the road. Kemal was amazing and so helpful during a very stressful time for me and my son! Thanks Kemal and Mile High Acura! More

A+ purchase experience with Matt Heintz. Matt is transparent, efficient, and responsive. We drove 60 miles to do business and are glad we did. Best new car buying experience we’ve ever had. transparent, efficient, and responsive. We drove 60 miles to do business and are glad we did. Best new car buying experience we’ve ever had. More

This dealership is the most backwards dealership that I have met in my entire life. I bought a 2019 Jeep with 40k on the odometer in July. My salesperson, Matt Heinz, seemed to have no regard for my time a have met in my entire life. I bought a 2019 Jeep with 40k on the odometer in July. My salesperson, Matt Heinz, seemed to have no regard for my time and had little patience with me. He seemed almost annoyed to sell me a used car, rather than a $90,000 new Acura. He rushed me through the process trying to get me to sign before I even had a loan offer. Luckily, my finance manager seemed to explain everything to me better than Matt could. After owning the car for a week, I began having problems with the battery not starting the car, or killing it in the middle of the road. I called Matt, and he told me to bring it to service. When I went in, it took four mechanics and 2 hours of my time to tell me that the issue was that the battery cable was not attached all the way. I thought this was evident of a lame service department, so I decided to not bring the car there for any future repairs. After another few weeks, the car began stalling again. I brought it to a Jeep dealership, where after multiple repair attempts, could not fix the issue. I went back to Matt to try to make this situation right. I had bought a car after trading one in. There had to be something the dealership could do right? Wrong. I bring the car back to Matt, only to find that Matt had been promoted to a sales manager. I instead worked with Aaron who was much more pleasant and understanding of my issues. Matt wouldn't even sit down with me at this visit. I tried to buy a replacement car, and when the appraisal came back for the Jeep, Matt offered me $2000 less than the payoff amount of my loan, therefore making any comparable car on the lot to be over $600 a month. I obviously objected and walked out. After some time, I was able to find another vehicle and purchase it with no negative equity. Took another dealership to fix Mile High Acura's mistakes. Went to get the temporary registration from my glove box to buy the new car, and low and behold, it did not exist. I had not even remotely opened the owners manual since buying the car, and Matt had said that's where my registration would reside. I returned yet again to Mile High Acura, and yet again, Matt was "too busy" to meet with me for a few minutes. Aaron helped me again, and I told him I needed a copy of my temporary registration. He went to the finance department in Mile High Honda (located next-door) and apparently their systems were down on weekends. However, I only found this out after returning later in the day to speak with yet another sales manager. My first visit consisted of Aaron going to retrieve the paperwork, and Matt meeting me in the parking lot to tell me "We don't have it". When telling him I never got the registration, Matt asked if he could look, as if I have never seen a registration card before in my life. I asked him why Mile High Acura doesn't retain records of all paperwork regarding any of their sales. He didn't have an answer for me. I left without the registration and returned later in the day to meet with the other sales manager who treated me with more respect. I will never return to Mile High Acura for any situation regarding car buying, selling, or repairs. I suggest if a customer does decide to shop with them, to avoid Matt Heintz at all cost, especially when buying a used car. More

From service to sales, top notch. I always feel they go above and beyond to tend to their customers!!! I’ve been a consistent and loyal customer for 5 years and highly recommend! above and beyond to tend to their customers!!! I’ve been a consistent and loyal customer for 5 years and highly recommend! More

Matt Heintz was exceptional. From start to finish, he was patient, open, honest and a pleasure to deal with. Generally car buying is not a great experience. Thanks to Matt, it was. Thank you Matt and was patient, open, honest and a pleasure to deal with. Generally car buying is not a great experience. Thanks to Matt, it was. Thank you Matt and thank you Mile High. We love our new RDX. More

This is the second Acura I have bought from Mile High! We drive past other Acura dealers because Mile High does it right. Matt Heintz was not only very professional but personable and raised the bar for all drive past other Acura dealers because Mile High does it right. Matt Heintz was not only very professional but personable and raised the bar for all Salesman. We appreciate the time he took to keep us updated on the delivery of our 22’ MDX and to show us all the bells and whistles it comes with. Thank you Matt!! Much appreciated. More

This is an update on the previous review as I cannot figure out how to take that posting down. Once Mr Groves, the General Manager at Mile High Acura, got on the case the issue was completely and satisf figure out how to take that posting down. Once Mr Groves, the General Manager at Mile High Acura, got on the case the issue was completely and satisfactorily resolved within 24 hours. I greatly appreciate his rapid and effective response. More

Matt Heintz professionalism and knowledge is AWESOME... Matt always goes above and beyond with explaining what's new or has changed on the new vehicles. He also sets everything up exactly ho AWESOME... Matt always goes above and beyond with explaining what's new or has changed on the new vehicles. He also sets everything up exactly how we want it and even though we maybe a little crazy about things he has the patience for it all. It is very nice that he treats us with such respect and his professionalism it top notch. He always has a couple ideas for us and cars already up and ready to go before we even get there. We've been part of the Acura family for at least 15 years and can't find ourselves going anywhere else. Thank you Matt. More