Fisher Acura

I went in for a oil change last week. I also needed to exchange my summer tires to my snow tires I have in the trunk, costing me $175, total wait time two hours, sounds good to me. I retu I also needed to exchange my summer tires to my snow tires I have in the trunk, costing me $175, total wait time two hours, sounds good to me. I return two hours later to find out there's a stuck lug nut on one of my snow tires, says the dealership. They show me the stuck lug nut and inform me it will cost me an additional $320. Now to replace to lug nut it costs the dealership $15 and they had it all done in around fifteen minutes. I also recall one of the kind service guys whom showed me the stuck lug nut, for some reason, he could not stop laughing at my predicament when I meet them out back. In addition they did not seem to care about how I felt and they did not walk me to my vehicle when all was said and done. I am very upset with how much was charged. $300 for a 15 minute job: stuck lug nut. I would like to be reimbursed the $250 and only be charged $50 for the extra labor done on my Acura. To me $50 seems a lot more reasonable than $300. All and all it was around $500 for an oil change and tire exchange. Does this seem acceptable? Thank you for reading my feedback. Sincerely, Thomas Miller More

TERRIBLE CUSTOMER SERVICE. I set an appointment for Saturday at 6 pm. I live 2 hours away. The website and sales person (Michael) I was dealing with said they were open until 6 I set an appointment for Saturday at 6 pm. I live 2 hours away. The website and sales person (Michael) I was dealing with said they were open until 6:30. He told me to bring my license and insurance card for a test drive. I got to Fisher at 6:02. I opened the door, and was promptly greeted with "We're closed" from 2 people. I told them I had arranged for a test drive (I do have the text message saved). They told me Michael had left awhile ago. I told them he had informed me via text and that I could go inside for help. Again, "COME BACK TOMORROW. WE'RE CLOSED." I told them my circumstances and I had arrange an appointment for 6. I was very interested in a particular car and was prepared to buy but I guess they didn't want my money. I drove out of my way, with an appointment, to get treated like this?? Fisher didn't care about wasting my time nor my family's time. Fisher didn't care about the extra effort I took to get there to purchase a vehicle. Terrible experience. I should have known better after being blown off twice from the first salesperson (and called by the wrong name too). Good luck if you go to Fisher. FYI This is the first review I have written. More

I went to Fisher Acura to repair brakes for my 2012 MDX. We were thinking about getting a new vehicle but were planning to get a truck for my husband. But while we were there, we decided to check out the 20 We were thinking about getting a new vehicle but were planning to get a truck for my husband. But while we were there, we decided to check out the 2022 MDX. Nate Russell was so helpful. He showed us the 2022 MDX, explained all the fancy new tech features, answered my weird questions comparing to the 2012 version. After I test drove it, I LOVED the car. We went to lunch and decided that yes, we wanted the new 2022 MDX (amazingly there were 2 on the lot and I was able to get the color scheme I wanted). Nate was so helpful to get us through all the paperwork and explaining the options (need that hitch and those rails). Everyone there was so helpful really. After the purchase Nate followed up. The sales manager and parts manager and even the owner followed up. (and they still do - just to make sure I love my MDX and how to make the experience better). I have never had such a great car buying experience and actually feel like a valued customer. Definitely buy from Nate and Fisher Acura!! More

This was without a doubt the best buying/leasing experience I have ever had. I'd give Jared Baros even more stars if it were possible. Jared was extremely professional, friendly, courteous and knowl experience I have ever had. I'd give Jared Baros even more stars if it were possible. Jared was extremely professional, friendly, courteous and knowledgeable. Jared assisted me, answered my questions, and delivered the car I wanted. I had a few follow-up questions after my purchase and he was just as patient & helpful as before I leased the car I will not hesitate to recommend him to my family and friends. Patty W More

I purchased a new 2021 Acura RDX from Fisher Acura in Boulder, Colorado a few weeks ago. It's been many years since I purchased a new car. I worked with Ron Samoray on the purchase. He was incredibly hel Boulder, Colorado a few weeks ago. It's been many years since I purchased a new car. I worked with Ron Samoray on the purchase. He was incredibly helpful and kind throughout the entire process. He made the day fun and easy! Also noteworthy is how easy it is to navigate their website and see and compare all of their inventory before you even go in! More

I am an older fellow (71) who has bought many cars in my lifetime. My experience buying a 2021 Acura RDX last month at Fisher Honda Acura was absolutely the best I have ever had. Rather than the usual high lifetime. My experience buying a 2021 Acura RDX last month at Fisher Honda Acura was absolutely the best I have ever had. Rather than the usual high pressure atmosphere that one expects, it was extremely pleasant and professional. The dealership has integrity from sales to financing. I give it my highest recommendation for buyers. More

I had a wonderful first time car buying experience at Fisher Acura with Jared! Jared was so helpful and eased a lot of my concerns. He made sure to walk me through all my options and worked with me to he Fisher Acura with Jared! Jared was so helpful and eased a lot of my concerns. He made sure to walk me through all my options and worked with me to help me secure my dream car. Thank you to Jared and everyone at Fisher Acura. It was a great experience! More

Jake Loud and the entire team exceed my expectations and enabled my purchase a very positive experience. I would Highly recommend them to anyone interested in a a new purchase. enabled my purchase a very positive experience. I would Highly recommend them to anyone interested in a a new purchase. More

Great service bought a Acura MDX. All the staff was very friendly will go back for service I have been buying from the Boulder location for 19 years very friendly will go back for service I have been buying from the Boulder location for 19 years More

Great experience leasing new MDX and TLX. No pressure from sales or finance. Michael and Matt were great to work with. The process was very streamlined. from sales or finance. Michael and Matt were great to work with. The process was very streamlined. More