Hertrich of New Castle Acura Hyundai

Oeut Peou was very helpful, kind, and knowledgeable. She answered all my questions and helped me through the whole process. She was extremely professional and didn’t try to pressure me into anything. I’ She answered all my questions and helped me through the whole process. She was extremely professional and didn’t try to pressure me into anything. I’d definitely buy another car from her again. More

I purchased a vehicle on Thursday from here my representative name was Oeut “OOT” she was the best she was very educational and knowledgeable about the vehicle almost like she built it herself she representative name was Oeut “OOT” she was the best she was very educational and knowledgeable about the vehicle almost like she built it herself she was so nice and pleasant very well spoken she answered all my questions and more even after I left she has continued to be very helpful with helping me get my new vehicle set up my experience with her was great OOT was immaculate!!and gave top tier!! service Acura should be very proud to have a staff like her representing there company thanks again OOT your truly the best!!! More

My car shopping experience was incredible! Luis was knowledgeable and patient with answering all my questions. I will definitely return and ask for Luis.. not on Wednesday😊 knowledgeable and patient with answering all my questions. I will definitely return and ask for Luis.. not on Wednesday😊 More

***RUN, DO NOT STOP, KEEP RUNNING***Knowing that service ***RUN, DO NOT STOP, KEEP RUNNING*** Knowing that service is what sets one dealership apart from its competition, one would think that Nick Floria an ***RUN, DO NOT STOP, KEEP RUNNING*** Knowing that service is what sets one dealership apart from its competition, one would think that Nick Floria and his little Igor, Douglas Bova, would at least try to smile, treat customers cordially, speak respectfully and try not to be rude. But, NOOOOOO! I have purchased two vehicles from this dealership and I will never step foot inside again. These little men are unpolished, uneducated, unkempt and unwilling to be kind. If there were never another car make available, I would ride a bicycle everywhere. If there is a Hertrich family that is involved in this business, you should be ashamed and embarrassed to have these two Neanderthals representing you. More

The Sales Manager Chris Anderson at this Acura dealership is toxic and a virus for this dealership. He has no consideration for customers, customer service, or his sales staff. He is very disrespectful and r is toxic and a virus for this dealership. He has no consideration for customers, customer service, or his sales staff. He is very disrespectful and rude. He is a manager and a boss man only, definitely NOT a Leader. He could care less if a deal is made or not, despite how hard his sales people work for the deal. If at all possible Never deal with or work with this Sales Manger, Chris Anderson. This is not an isolated incident and is a trend heard from other Acura customers from this dealership. More

WHO SAID 2020 WAS A BAD YEAR!!!! My husband and I had a good experience the weekend of Labor Day when we got a 2020 Hyundai Tucson. Everyone was nice and professional and the dealership was very clean. B good experience the weekend of Labor Day when we got a 2020 Hyundai Tucson. Everyone was nice and professional and the dealership was very clean. Brian assisted us with his knowledge of the vehicle and showed us a lot of the features in our new vehicle. I would highly recommend this dealership. More

The best car buying experience every! The Hertrich Acura team was the best, by far group of professionals automotive people I have every had the pleasure to work with. The process was sm The Hertrich Acura team was the best, by far group of professionals automotive people I have every had the pleasure to work with. The process was smooth as silk and I never felt pressured in the least. From the initial conversations with my salesperson, Oeut Peou, her manager, Chris Anderson and the General Manager, Craig Munholland - they all did an excellent job. My wife and I drove 90 minutes from Rehoboth Beach, Delaware and would do it again the next time we need to purchase a car, More

Great Experience!! I purchased a new Tucson and the process from start to finish was amazing. Luis Ortiz and other staff made sure my fiancé and I were comfortable durin I purchased a new Tucson and the process from start to finish was amazing. Luis Ortiz and other staff made sure my fiancé and I were comfortable during our time there and exceeded all my expectations. Very thankful for the professionalism of Luis and will definitely purchase again from him. More

OUTSTANDING SERVICE DEPARTMENT We recently purchased a used Acura from Hertrich Acura of New Castle, DE. After driving it for several hundred miles, we noticed a shudder in the 35- We recently purchased a used Acura from Hertrich Acura of New Castle, DE. After driving it for several hundred miles, we noticed a shudder in the 35-45 mph range. We contacted the service department at Hertrich, and an appointment was made for us. Since we live in Pennsylvania and had a 150 mile drive to Hertrich, we had some anxiety as to what might be wrong with our new vehicle. Upon pulling into the service department, and explaining our problem, the service rep assured us that they would check the vehicle out. We waited while the vehicle was serviced and the service manager, Jeff, came out to the waiting area and explained that they had found the problem....some debris in the transmission fluid. They flushed the fluid out, and then test drove the vehicle again. To make sure that they had resolved the problem, they refilled the fluid and flushed it a second time. He explained that we may, after several hundred more miles, experience the problem if residue was still left in the transmission. At that point, they would be happy to take care of the problem and we should contact them. We drove the vehicle after and found that the shudder was gone. We drove from New Castle, DE, to Pittsburgh for the weekend and experienced no problem at all. I have to say that this is probably the most well run and accommodating dealership we have ever dealt with. Not only did their sales department handle our sale without a problem, but the service department has handled what we thought might have been a serious problem. I would highly recommend Hertrich Acura for both sales and service. They truly stand behind the vehicles they sell. We are very satisfied customers!!! More