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Duval Acura
Jacksonville, FL
1,055 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,055 reviews
November 04, 2022
I have only used this dealership for service on my 2012 Acura now it’s 10 years old and runs like new thanks to the great service dept there that keeps it running like a sewing machine. Special thanks to Acura now it’s 10 years old and runs like new thanks to the great service dept there that keeps it running like a sewing machine. Special thanks to Khalil the service writer that always is right on top of what’s going on with my car and keeps me informed throughout the process. This is the only place I will ever use to service my Acura More
by Mbolt0117
Employees Worked With
Helpful May 01, 2022
A pleasant experience from beginning to end. The staff was friendly, informative and really sought to satisfy the needs of the customer. As a female, going alone, you always worry if they will t The staff was friendly, informative and really sought to satisfy the needs of the customer. As a female, going alone, you always worry if they will try to use this to their advantage. I can say I didn’t have that feeling that i was being cheated out of a fair deal or taken advantage of. A+ customer service, A+ product. Will be referring all my Acura loving friends here. Thank you, Roger S! More
by Jenn M
April 28, 2022
Tim the user car manager went above and beyond to help with my 2018 Genesis G80 purchase. Loved how soon a manager got involved, super easy and fast process. Did I mention I was out of state? Thank you fo with my 2018 Genesis G80 purchase. Loved how soon a manager got involved, super easy and fast process. Did I mention I was out of state? Thank you for all your help! 10/10 recommend! More
by Iliana123
Employees Worked With
April 03, 2022
Nash Ibrahim was our car salesman and Sam Fakhouri was our financial agent. They were both amazing and made buying a car easy and enjoyable! We highly recommend Duval Acura and appreciate everything they our financial agent. They were both amazing and made buying a car easy and enjoyable! We highly recommend Duval Acura and appreciate everything they did for us! More
by kenziekaye21
March 05, 2022
Roger Slavens gets 5 stars! The market is crazy right now, but we were lucky enough to get an unreserved MDX right off the truck. Dealership communication regarding getting ahol The market is crazy right now, but we were lucky enough to get an unreserved MDX right off the truck. Dealership communication regarding getting ahold of Roger needs work, but other that we were in and out in a few hours, detail department get a great job, and everyone stayed past closing to help get us through. Highly recommend! More
by colgroma
Employees Worked With
February 19, 2022
The Sales Manager and Roger made the experience of buying my new TLX transparent and easy. I was dealt with respect and given a fair price for my trade-in vehicle which was not my experience at the other Jac my new TLX transparent and easy. I was dealt with respect and given a fair price for my trade-in vehicle which was not my experience at the other Jacksonville Acura dealership. I would definitely take my return business to them, because of my positive experience. More
by waynearoo
Employees Worked With
December 29, 2021
Your patience and knowledge was exceptional. I greatly appreciate everything you did for us in providing us with a great buying experience. As a returning buyer, we will always look there first for any fu appreciate everything you did for us in providing us with a great buying experience. As a returning buyer, we will always look there first for any further purchases. Thanks for everything! More
by deannajaxson
Employees Worked With
Ahmed ElGelany
November 20, 2021
He is awesome & made the process extremely smooth. Appreciate all the help for it !! Thankyou! Appreciate all the help for it !! Thankyou! More
by manjusha.gopalakrishnan
November 16, 2021
Over all it was a great experience. Ahmed was very professional and knowledge about the MDX I bought. We started communicating about 2 weeks before the purchase. Through emails, text messages and p professional and knowledge about the MDX I bought. We started communicating about 2 weeks before the purchase. Through emails, text messages and phone calls he kept me up to date on the situation when the dealership was receiving the next MDX. I appreciated Ahmed's efforts to keep me informed. The whole process was easy, and stress free. It was a great pleasure to work on Ahmed to complete this sale. Also, David in finance was great and easy to work with finalizing the paperwork. I would if you are in the market for an Acura definitely consider Duval Acura. More
by GaryL
Employees Worked With
David of Finance, Ahmed ElGelany
