Phil Smith Acura

DON’T RECOMMEND based upon my personal experience . I purchased a vehicle from this dealership 10/2022. I flew in to purchase this vehicle that was still under the 4 year manufacturer warranty and the I purchased a vehicle from this dealership 10/2022. I flew in to purchase this vehicle that was still under the 4 year manufacturer warranty and the certified warranty they gave me. Drove it home about 400 miles away and within 7 days I would hear a horrible squeal every time I would attempt to break, attempt to stop, pulling out the driveway and breaking,etc. I immediately called and spoke to both the General manager Phil and the service manager Warren. They both told me to take it into my local dealership to get it looked at and to call them with what they said. My local dealership told me that the BREAKS And ROTORS were both not good and they had to be replaced. They informed me that a car that was presented to be CERTIFIED through ACURA should not have those issues within the first week let alone the first 30 days of purchase. I immediately called back to speak with Phil and tell him and the service manager Warren of the $800 bill I was just presented. They BOTH told me that it was nothing they could do about it and that they were not paying for any bill and it was no longer their issue. Warren then goes to tell me they certified the vehicle at the rotor and break thickness it was when the person returned this leased vehicle back in. He told me they didn't replace anything with the breaks and rotors. The salesperson told me everything was done before certifying it including the breaks and rotors during the days of us communicating before I actually traveled to Phil Smith Acura in Florida. During my call with Phil the general manager telling me that they were not paying ,we some how got disconnected .I call RIGHT back and now all of a sudden Phil is in a meeting. I left a voicemail and called back daily for about a week. I YET to get back in contact with him. I’m FURIOUS all this money I put down and paid for this vehicle and this to happens! They never paid for the service and didn't care that I was over 400 miles away with issues on a basically brand-new car they had just sold me 7 days prior.My local Acura couldn’t believe they were treating me like this and a manager there insured me he would help settle this issue with Acura because there was NO WAY THAT CAR SHOULD HAVE BEEN CERTIFIED IN THAT CONDITION! I would have definitely stayed local and purchased a car for all the troubles and the horrible service and ignoring I received after. I have reported them to Acura relations and Acura customer service. Be cautious !! More

The service and attention I received from Mike G. was more than I hoped for, and it was definitely worth my waiting for Phil Smith Acura to have the TLX I wanted. The entire staff, from GM Phil F. t was more than I hoped for, and it was definitely worth my waiting for Phil Smith Acura to have the TLX I wanted. The entire staff, from GM Phil F. to Mark C. in Acquisitions and Brandon in Finance, all go above and beyond to make car-buying a smooth, seamless experience. More

I have been a loyal Acura customer for over a decade now. The brand continues to grow and I am loving my new car. The only thing better than the car itself is how Phil Smith Acura and the GM Philip Franchi The brand continues to grow and I am loving my new car. The only thing better than the car itself is how Phil Smith Acura and the GM Philip Franchina have treated me over the years. Simply put they have treated me like family. They have always been willing to discuss any and all options available to me in order to get me into the cars I've wanted. I have never left without accomplishing exactly what I intended to. I have shown up at 5pm on a Wednesday, 11am on a Saturday, you name the time it doesn't matter they have always been there with a smile and a deal. This has been my 4th transaction with Phil Smith and Philip and each and every time they seamlessly walked me through the process and got me into a perfect vehicle that very day. Just yesterday Philip along with Sam Power (Finance Manager) and Domenick Santamaria (Sales) put me into a beautiful 2022 TX A-Spec. I could not be any happier with how everything played out. If you are a first time buyer/leaser they will walk you through everything. If you own or even currently lease a car, chances are there is equity! If so, run to Phil Smith tell them Michael Pawell sent you and they will do great by you and your family. More

Mike Gzreda was one of the most professional car salesman I’ve ever dealt with and I have been through about five Acura’s. Very strong reflection on the quality of this dealership. I’ve ever dealt with and I have been through about five Acura’s. Very strong reflection on the quality of this dealership. More

Wow. ..Loved the experience with the team at Phil Smith Acura! I was nervous after having been taken advantage of by other dealers. Mike Grzeda my sales ..Loved the experience with the team at Phil Smith Acura! I was nervous after having been taken advantage of by other dealers. Mike Grzeda my sales guy was honest, thorough, and trustworthy. Brandon in finance was quick, efficient, and very respectful when I declined any extra service, maint, or warranty stuff. And Phil the GM makes you feel comfortable and taken care of! I will be buying from them again and recommending to friends. More

They so nice and helpful I recommend us if you need a good deal thx good deal thx More

I leased a brand new Acura and it was given to me with an issue on the sunroof. They now want me to go through insurance. The worst service ever! First Acura I drive and service is trash. It's been nightmare issue on the sunroof. They now want me to go through insurance. The worst service ever! First Acura I drive and service is trash. It's been nightmare. No attention or urgency to help resolve. More

Just leased two new Acura's and it was a GREAT experience! From the time I walked in Phil Smith Acura I felt like a VIP. experience! From the time I walked in Phil Smith Acura I felt like a VIP. More

ust leased 2 cars from Phil Smith Acura- my 3rd and 4th ones from there- and I cannot say enough about how amazing this dealership is!! The GM, Phil Franchina, rolled out the red carpet and made me a prior ones from there- and I cannot say enough about how amazing this dealership is!! The GM, Phil Franchina, rolled out the red carpet and made me a priority (which I saw him do with all of the other customers too). The salesman, Chris K., was incredibly informative and not annoying like most car salesmen. Finally, Sam in finance couldn't have made the the process any smoother. As long as this team is at Phil Smith Acura I will not go anywhere else for a car! More

Phil Smiths team is unbeatable. The staff is always welcoming, knowledgeable and helpful. Anytime I come in for service or have questions about my vehicle there is someone standing by to offer assistan welcoming, knowledgeable and helpful. Anytime I come in for service or have questions about my vehicle there is someone standing by to offer assistance. Everyone at Phil Smith Acura is friendly and makes the car buying process smooth and simple. They lend a helping hand every step of the way and take all the guess work out of the experience. They are there for their customers even after the car has left the lot. I am so thankful to these guys! More