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Napleton's Palm Beach Acura
West Palm Beach, FL
615 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful September 28, 2022
EXCELLENT EXPERIENCE! Called to make an appointment for a used vehicle. I was given all of the information and the salesperson even took a video of the car to send me befo Called to make an appointment for a used vehicle. I was given all of the information and the salesperson even took a video of the car to send me before making the 2 hour drive. When we arrived, the car was pulled up in the front and ready for me to test drive. The car was very clean and in excellent condition. Its always reassuring to purchase a vehicle from a reputable dealer that safety inspects each of their units and makes sure they are in top shape before offering for sale. My sales person Burly G was great and the General Sales Manager Chris B was very friendly and helpful. More
by J Salcedo
Employees Worked With
Chris Brown, Burley Grant, Joshua Mohon
September 28, 2022
Found a 2020 Ram online that was very well priced, made the 3 hour trip to see it and it was everything I was looking for at an Awesome price! They were able to help me obtain financing at a great payment! the 3 hour trip to see it and it was everything I was looking for at an Awesome price! They were able to help me obtain financing at a great payment! These guys rock!! See Burly Grant for the best deal! Also, shoutout to the managers that helped with everything Chris & Christa! More
by KelseyR
Employees Worked With
Chris Brown & Christa Hess, Burley Grant, Joshua Mohon
September 28, 2022
Came in to see a Tesla Model 3 that they had advertised. It was the best priced one in the state. I purchased it and while waiting to finalize, my wife was viewing the inventory and we were amazed at how th It was the best priced one in the state. I purchased it and while waiting to finalize, my wife was viewing the inventory and we were amazed at how this dealer doesn't have any structural damage vehicles and how clean and well maintained they all were. We ended purchasing another vehicle before leaving! Definitely recommend for anyone seeking a great quality used vehicle! More
by J Salcedo
Employees Worked With
Chris the GSM, Burley Grant
September 27, 2022
NOT GOOD. Go somewhere else. I called beforehand to confirm the Tesla Model 3 was available, and the call center for this dealership said yes. It will be wa Go somewhere else. I called beforehand to confirm the Tesla Model 3 was available, and the call center for this dealership said yes. It will be waiting for me at the front when I get there. However, when I showed up, the car was nowhere to be found, leaving me to sit for over 30 minutes just waiting for an update. Then, I was told that the car was broken and sent to auction, After I drove 2 hours to get there, and after I sat for over a half a hour just waiting for an update on the car. After this car was shown to be missing, the car salesman tried to upsell me into a more expensive one. However, after driving the "upselled" vehicle, it was badly damaged, alignment dangerously off, and all electronics not working. Once again, a complete waste of my heard earned time off. After then realizing that there was not another car to upsell me into, I was left without any kind of apology for restitution for my time. I represent many different dealerships in the state of Florida, therefore I did some research into this dealership and discovered that some used cars are not in "clean" condition, such as a Lexus IS200t that has "structural damage" on the carfax, which is not mentioned anywhere on the listing. I've only seen two broken cars they are trying to sell, but that's two too many. This, leads me to believe that the pre-owned cars they are selling are not up to standards of reliability. Therefore, I recommend NOT to purchase a used vehicle at this dealership. Go somewhere else where they value your time and money. More
by Joseph Salcedo
Employees Worked With
Burley Grant
September 20, 2022
Originally had an issue with information on the extended warranty that we purchased with the vehicle. Information, for some reason was not on our thumb drive. While my phone calls were not returned rega warranty that we purchased with the vehicle. Information, for some reason was not on our thumb drive. While my phone calls were not returned regarding the warranty information, we have since resolved our issue. We visited the dealership. The receptionist, July, was most helpful. She was able to print information for us indicating the warranty company. She was very helpful. Later in the evening, we received a phone call from Lilly at the dealership. She wanted to ascertain that we have the information that we needed and she gave us her personal cell phone number for any follow up questions we may have. While this involved more than it should have on our part, Napleton did make the effort to provide us with the needed warranty information. We appreciated their trying to change our impression of the dealership. This is good customer service. More
by denmangold
Employees Worked With
Lilianna Fiannaca
September 19, 2022
Sales staff was professional and courteous. Was happy with transaction but the extended warranty, we paid for through the finance manager does not seem to exist. No information on the warr Was happy with transaction but the extended warranty, we paid for through the finance manager does not seem to exist. No information on the warranty company given and finance manager will not return calls. Did we pay for something that does not exist - just charged to our account $3700 for NOTHING???? NOT GOOD BUSINESS PRACTICE. More
by denmangold
Employees Worked With
Al Shalaby, Joshua Mohon
