Tim Smith Acura

I purchased a 2021 Acura RDX the process was definitely quick and hassle free! HOWEVER, I decided I know longer was interested in the SUV any longer and traded the collateral in. I submitted the proper doc quick and hassle free! HOWEVER, I decided I know longer was interested in the SUV any longer and traded the collateral in. I submitted the proper documentation to cancel gap and extended warranties purchased and been getting the complete run around. Called the warranty department nothing was never canceled I had to cancel everything after being advised that my paper work was submitted. Once they get the sale you are no longer valid! Thats defiantly NOT good customer service. DONT BE FOOLED BY THESE PEOPLE More

My wife and I took advantage of an accelerated lease renewal on a RDX yesterday and it went very well, much better than I thought it would. Salesman Connor Ryan and finance manager Gene Watson were cour renewal on a RDX yesterday and it went very well, much better than I thought it would. Salesman Connor Ryan and finance manager Gene Watson were courteous, informative, patient and very knowledgeable. They made the transition from our leased 2019 RDX vehicle to a 2021 a pleasure and non taxing on our nerves. I complement the Acura dealership for employing two top notched representatives. This is my second RDX and may not be our last. Thank you, Anthony and Micheline Riggio Five Stars out of Five! More

Kyle Walker was very professional and helped me and family find the perfect car. I can’t thank him enough for all the hard work to get me an amazing deal. family find the perfect car. I can’t thank him enough for all the hard work to get me an amazing deal. More

I purchased a new car in 2013 and had a wonderful experience so I was happy to return June 2020. What a disappointment! Connor handed me the keys to a vehicle I was looking at then returned and said experience so I was happy to return June 2020. What a disappointment! Connor handed me the keys to a vehicle I was looking at then returned and said oh sorry this car is already sold I thought you were my customer. How do you forget who you’ve just sold a car to?! The last time I bought a car here the salesman sent me a birthday card every year. I wasn’t assisted by anyone after that experience so we left. I called to explain my disappointment and spoke to sales manager. He said they are under new management and he’d be happy to find the car I wanted. He never followed up! I sent an email asking for update and he never replied! I called and he said oh I have several email accounts I must not have checked that one and then he still never followed up. I bought my Acura online and after 3 months needed to replace the windshield. Tim Smith referred me to Precision to replace then bring to them to recalibrate. many phone calls and wasted time due to Precision contradicting what service department said. The windshield is replaced and recalibrated and now there are huge scratches and gouges in the seal on windshield. Service says it wasn’t them and Precision won’t answer my calls so I guess I’m left to pay for their mistake. This is the type of service you should get at a cheap used car lot not an Acura dealer. Shame on them! More

Great buying experience at Tim Smith Acura. Mark Kiene, excellent salesman. Very friendly and knows his cars inside and out. Learned a few new things myself. Purchased my new 2019 Acura TLX Aspec in Sept. excellent salesman. Very friendly and knows his cars inside and out. Learned a few new things myself. Purchased my new 2019 Acura TLX Aspec in Sept. 2018. So far it has been a very sweet, sexy ride. Love it. More

NO FOLLOW UP! I made 5 different phone calls to the finance department over a 2 hour period leaving voicemails requesting a call back to discuss an extended vehicle I made 5 different phone calls to the finance department over a 2 hour period leaving voicemails requesting a call back to discuss an extended vehicle warrant plan. NO RETURN CALL! Tim Smith Acura is NOT A CUSTOMER FOCUSED dealership. DISAPPOINTED to say the least! More

Ask for Gene Watson at Tim Smith Acura! We purchase an Acura MDX from Tim Smith Acura, Mr. Gene Watson is the Salesman, a gentleman and knowledgeable. We recommend Gene Watson to everyone lo We purchase an Acura MDX from Tim Smith Acura, Mr. Gene Watson is the Salesman, a gentleman and knowledgeable. We recommend Gene Watson to everyone looking to purchase a car. The financial department guided us to a hazle free purchase. In the future, We will be buying more cars at Tim Smith Acura in the near future. More

Worst experience!!!! Connor , The sales person was extremely rude. The girl at the front desk was just as rude I bought my car far away , just to get good service Connor , The sales person was extremely rude. The girl at the front desk was just as rude I bought my car far away , just to get good service More

Great re-leasing experience! My salesperson, Mark Kiene, continues his professionalism and exceptional service with the re-leasing of my 4th MDX. Tim Smith Acura has always taken My salesperson, Mark Kiene, continues his professionalism and exceptional service with the re-leasing of my 4th MDX. Tim Smith Acura has always taken good care of my Acura vehicles and their service department is unparalleled. More

Excellent Customer Service My experience at this dealership was great. The knowledgeable staff answered all of my questions and were very pleasant and friendly in the process. My experience at this dealership was great. The knowledgeable staff answered all of my questions and were very pleasant and friendly in the process. It was the best car buying experience I’ve ever had. More