Acura of Athens

My 72 year old mother has been trying to get her MDX fixed by these people for the past 2 months without success. Each time she went into the service department, she was treated very rudely and made to fixed by these people for the past 2 months without success. Each time she went into the service department, she was treated very rudely and made to feel like she was a stupid old woman that should let her husband handle things like this instead of herself! Well, he would have normally been the one to do that but he passed away on March 1st of this year leaving her to now handle things she wouldn’t normally have done. After being turned away last week by one of the service advisors who emphatically told her what she was asking for was against their policy once again not listening to her and treating her like a feeble old dumb woman, she once again left without her MDX being fixed yet again. Once she told me what had happened, I immediately called the dealership and asked to speak with the General Manager. He was busy so I left him a detailed voicemail and asked for a return call. Seven hours later, still no return call so I decided to let everyone know of my moms experience by reviewing the dealership. I have friends that own auto dealerships so I know how important these reviews are to them. My review was very honest, factual and professional and was intended to be not only informative but to bring attention to the problems in the service department so they could be addressed and fixed! Not trying to be vindictive! A few hours after leaving the review, I received a call from the service manager, Wayne saying the service advisor was wrong and that they were sorry and would take care of my mom the following day. I was very relieved to hear that. The following morning, I received a lengthy voicemail from Wayne stating that since I left a less than 5 star review, my mom was not welcome at their dealership. Can you imagine if this was your elderly mother needing her car fixed and they refused because you didn’t give them 5 stars! Sounds pretty crooked to me so if my mom has an accident due to them refusing to fix her car, they will wish they never heard my name because I will own that dealership! As a matter of fact, I’ve already contacted the Consumer Protection Agency, the BBB, Acura of North America and my attorney. Being part of the “Good ole boys club” doesn’t fly in 2022! You can’t manipulate your customer service scores by only accepting customers that will give you a 5 star! That is not only wrong, it’s against the law. As a business owner, if I have an unhappy customer, I do whatever necessary to make sure I fix whatever is wrong to make that customer happy. Maybe you all should try that instead of acting like two year old, spoiled rotten brats who act like bullies when they don’t get their way! More