Acura of Maui

Ken at the service department always goes above and beyond! He gets me in with short notice, gives me a rental car and even delivered my keys that I forgot in the rental! I will continue to purchase fu beyond! He gets me in with short notice, gives me a rental car and even delivered my keys that I forgot in the rental! I will continue to purchase future cars with Acura in order to utilize their service department. Super happy customer! Highly recommend More

My son and I went to Acura of Maui to purchase a used car in early December, 2020. The engine light was on and the service department kept if a few days to fix it. When we picked it up, my son drove it to w in early December, 2020. The engine light was on and the service department kept if a few days to fix it. When we picked it up, my son drove it to work over the weekend. The car was running poorly and the light came back on. We returned it again and the service department said they would take it to another technician. After about 2 weeks, we were told we could pick up the car but it was going to cost $964 for the repairs. We needed the car so paid it. After only one day, the car was not running again and the light came back on and Acura said to take it back to the technician. This time the technician said it would cost an additional $1500 for repairs. A car we had for only 4 days was now going to cost us almost $2500 for repairs. We did not have another $1500 for more repairs. After multiple phone calls and in person visits, Acura took the car back and returned our initial payment but refused to reimburse for the $964 we paid for the technician Acura took the car to. A very bad experience and a loss of almost $1000 and now we have to find another used car to purchase. Do not recommend buying a used car from them. More

Steve was great! This is my second time leasing a car from Acura of Maui. Even though there’s an Acura dealership on my island, I was turned off by their negative atti This is my second time leasing a car from Acura of Maui. Even though there’s an Acura dealership on my island, I was turned off by their negative attitude when I went there. Leased a TLX last time, leasing an MDX this time and experience is very positive. Easy. Courteous. Friendly. More

Steve Sales Man On 12/24/2016 I purchased a vehicle from acura and then not even a week later it started to make some wierd noises, so I called up acura and had the s On 12/24/2016 I purchased a vehicle from acura and then not even a week later it started to make some wierd noises, so I called up acura and had the service people take a look at it and then they ran the numbers on how much it will costs to fix. So i told the sales man that i wanted them to fix it and since that day they been giving me the run arounds on getting the part which to find out they havent even ordered the part. So I got sold a car that is broken. They have the worst customer service ever. Dont ever buy from these people. They have no aloha spirit More

Sales manager Linda was rude I leased an MDX from this dealership 3 years ago for my home on Maui, and the experience was great. Came back to get a new MDX, and it was a differen I leased an MDX from this dealership 3 years ago for my home on Maui, and the experience was great. Came back to get a new MDX, and it was a different story. I was passed off to the sales manager Linda. Honest and direct answers to questions were, let's say, a challenge with her. I made an offer that was fair based upon dealer invoice and was responded to rudely with bs car dealer claims like "I have no idea what my invoice on the car is" "I added all weather floor mats" and "I am losing money on this deal t the price I offered you." As the owner many cars on the mainland from Mercedes to Porsche to Ferrari, I know how buy or lease a car and am fair and reasonable. Linda is not. Try BMW, Lexus, or Mercedes. More

Best car purchase experience ever! Went in to purchase a used 944 s2 Porsche and had the most pleasant, no pressure, hassle free car purchase of my life! All members of the sales team w Went in to purchase a used 944 s2 Porsche and had the most pleasant, no pressure, hassle free car purchase of my life! All members of the sales team were great especially Steve and his boss Michael. mahalo Acura of Maui! More

Bait and Switch I just went to buy this vehicle for the price listed $25,995 and I was told that the price was $28,995.... bait and switch??? Then I was told it was a I just went to buy this vehicle for the price listed $25,995 and I was told that the price was $28,995.... bait and switch??? Then I was told it was an error and the page was removed but it is still listed at that price??? I would never buy a car here nor would I recommend this untrustworthy establishment to anyone. More

Best Decision Ever My family was in the market of purchasing a new car. After searching Acura Maui online from Lana'i, Patrick contacted us about the vehicle, picked us My family was in the market of purchasing a new car. After searching Acura Maui online from Lana'i, Patrick contacted us about the vehicle, picked us up at the harbor and welcomed us like family. He was very professional in the process and made us feel comfortable. So far, we've bought two cars and plan to buy more in the future. More

Avoid -Sales Manager that plays mind games. The lead sales manager Linda is difficult, disrespectful, and paranoid. Her entire demeanor gives off a horrible vibe. Because of Linda my recommondat The lead sales manager Linda is difficult, disrespectful, and paranoid. Her entire demeanor gives off a horrible vibe. Because of Linda my recommondation is choose a different dealership, even if that means you can't get an Acura. She held the spare key to my car even after I signed finance papers and arranged for a wire transfer for the full amount of my car. So either way the dealership was paid even if my wire transfer failed. I guess she enjoys holding power over others and will do anything to keep it the power. Even if it's as simple not giving you the spare key. Now that's a true powertrip/mind game. Buying a car is painful enough add a Sales Manager that plays mind games equals my recommendation to avoid this dealership. More