Dennis Novales

I love the suv and Dennis is absolutely amazing at what he does it was a very quick buy he was very professional and very very helpful with helping me get exactly what I wanted and needed. I will definitel he does it was a very quick buy he was very professional and very very helpful with helping me get exactly what I wanted and needed. I will definitely be coming here again I loved the experience and I'm very satisfied with the suv I bought! If you go to edmartin Acura request Dennis he delivers EXCELLENT customer service! More

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Dennis was very accommodating and helpful throughout the process of picking out a car with me. He answered all of my questions and addressed all of my concerns while providing excellent customer service! process of picking out a car with me. He answered all of my questions and addressed all of my concerns while providing excellent customer service! More

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They were helpful and courteous knowledgeable and the place had good stock and I definitely will buy again place had good stock and I definitely will buy again More

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We thoroughly enjoyed our purchase from Ed Martin. Our salesman, Dennis, made our day! We got a fair price for our trade in, financing was easy, and we love our new 2018 Nissan Armada Platinum. Jessica m salesman, Dennis, made our day! We got a fair price for our trade in, financing was easy, and we love our new 2018 Nissan Armada Platinum. Jessica made signing documents very easy and handled everything well. We really cannot say enough about Dennis. He was friendly, kid-tolerant, helpful and knowledgeable. Thanks for a great purchase! We will be back! More

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Update.To the utmost credit of this dealer and Update. To the utmost credit of this dealer and specifically Dennis Novales and John Bostic, My issue has been resolved satisfactorily. John Bostic c Update. To the utmost credit of this dealer and specifically Dennis Novales and John Bostic, My issue has been resolved satisfactorily. John Bostic called me and we agreed to mutually acceptable terms based on the way this whole situation transpired. Mistakes were likely made and and all I expected was a reasonable middle compromise and that is what is occurred in the end. I have no doubt that Ed Martin made some major concessions in order to make this deal happen and I want to recognize the good faith effort to make good on an unfortunate situation. More

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BEWARE ACURA Buyers ....Do Not Trust this Dealer's Management!!! Typical bait and switch tactic that dealers are notorious for employing. Only giving them a 1 Star because Zero doesn't appear to Management!!! Typical bait and switch tactic that dealers are notorious for employing. Only giving them a 1 Star because Zero doesn't appear to be an option. I was in the market for CPO Acura and signed up to receive alerts when a new listing posted through the AcuraCertified.com website. When the first listing that I received matched my criteria was sent to my email, I immediately contacted my salesperson and told him I was interested in purchasing the vehicle. I then immediately filled out the financing forms through the dealer website to further secure my true intent to purchase the vehicle. The salesperson took some pictures of the vehicle and sent them to my cell phone so I could see the actual condition of the vehicle and further reaffirm my interest in purchasing it. Then, a couple hours transpire and the salesman calls me back and tells me that the price is actually $3000 (close to 10% higher) more than the price that was sent as an alert to my email from the AcuraCertified.com website. I sent the salesman a snapshot of the original email with the price being $3000 less and he claims that the management at the dealership didn't consult with "Corporate" before the listing went active or some other BS. This is the type of situation that gives all car dealers a bad rap and I would sincerely advise seeking a vehicle elsewhere as the management at Ed Martin is not trustworthy and displays these type of bait and switch tactics! FALSE ADVERTISING AT ITS FINEST... Update. To the utmost credit of this dealer and specifically Dennis Novales and John Bostic, My issue has been resolved satisfactorily. John Bostic called me and we agreed to mutually acceptable terms based on the way this whole situation transpired. Mistakes were likely made and and all I expected was a reasonable middle compromise and that is what is occurred in the end. I have no doubt that Ed Martin made some major concessions in order to make this deal happen and I want to recognize the good faith effort to make good on an unfortunate situation. More

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ASK FOR Dennis Novales!!!!!! He went above & beyond for my purchase & responded quickly to all Emails. Did not hound me and he was so nice! He was not pushy and and answered all my millions of questions. my purchase & responded quickly to all Emails. Did not hound me and he was so nice! He was not pushy and and answered all my millions of questions. More

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Great dealership. Ask for Dennis very nice and honest salesman. He didn’t talk down or make me feel pressured to make the purchase. Great service!!! salesman. He didn’t talk down or make me feel pressured to make the purchase. Great service!!! More

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My experience with Acura was excellent Audrey is My experience with Acura was excellent Audrey is wonderful explaining things Make our decision lot easy or simple I get the best customer service My experience with Acura was excellent Audrey is wonderful explaining things Make our decision lot easy or simple I get the best customer service ever had More

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Very friendly staff and amazing service! Dennis was wonderful and very understanding who listened to us and did not pressure us into anything we did not want. He understood what we wanted and helped ma wonderful and very understanding who listened to us and did not pressure us into anything we did not want. He understood what we wanted and helped make our car buying experience a very pleasant one. Aaron also took good care of us once we got to the finance and paperwork, answering all our questions and concerns prior to signing. Probably the easiest and most comfortable experience I've ever had at a delearship. I am very pleased with my purchase and the service that was provided. More

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