Acura of Johnston
Johnston, IA
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In and out in no time! Quality and timely service as always! Always a pleasure coming in for service, the advisors/technicians are very friendly and knowledgeable. I never Quality and timely service as always! Always a pleasure coming in for service, the advisors/technicians are very friendly and knowledgeable. I never worry about my TLX when I come in for service, I know the team at Acura of Johnston will take good care of her! More
Very nice place to purchase a vehicle, all the sales consultants listen to your needs and go above and beyond with their customer service. consultants listen to your needs and go above and beyond with their customer service. More
My experience with Acura has been terrible. My salesman was Almedin, he wasn’t knowledgeable and he never returned my calls or texts, I’ve still never heard from him. It took over a week to get My salesman was Almedin, he wasn’t knowledgeable and he never returned my calls or texts, I’ve still never heard from him. It took over a week to get the car I’d bought due to this excuse and that excuse and when I finally picked it up my salesman wasn’t even there. There was no paper tag in the window. The tank wasn’t filled and when I attempted to start it, it wouldn’t turn over…..They jumped it, filled the tank and sent me on my way. Two days later it wouldn’t start and I had to bring it back in and leave it over nite for them to tell me that it was the battery….This all happened late June…..It’s late August now and I still don’t have my license plates…They never answer the phone!!!!!! Ive called multiple times and left a message. I even called service and told him my plight and he took a message for me and still no one returned my call. I went in today to sign for the title and told the salesman how bad the experience was and he just started making excuses and proceeded to rudely condescend me as I left the show room. I dont know his name but he’s the taller salesman who refers to everything as “his”. “His title clerk”, “his stock of vehicles” etc. I am dumbfounded by just how terrible this experience has been. Their customer service is arguably nonexistent. I will never shop their again. More
I just purchased a new 2023 Acura MDX, and I am loving my new wheels! The car was on the show room floor at the dealership... calling my name! Jack is who I worked with; it was a super, great experience an new wheels! The car was on the show room floor at the dealership... calling my name! Jack is who I worked with; it was a super, great experience and I would highly recommend vehicle shopping at Acura of Johnston! Go see Jack and he will help you find the perfect vehicle! ~ Jayne B. More
My wife and I came in to look at an mdx and after a little negotiation, we left feeling good about the purchase. There were a few minor maintenance issues of which Soloman and Andi quickly fixed. Hig little negotiation, we left feeling good about the purchase. There were a few minor maintenance issues of which Soloman and Andi quickly fixed. Highly recommend Andi as his customer service is top notch! More
great service - staffs are polite and professional, been here many years and quality is consistent despite different personnels here many years and quality is consistent despite different personnels More
Knew something was wrong with the truck but didn't bother to fix it told me it needed a fuel injector cleaning had that done didn't fix the problem. Probably a fuel pump. to fix it told me it needed a fuel injector cleaning had that done didn't fix the problem. Probably a fuel pump. More