Courtesy Acura
Lexington, KY
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After 10 years of owning an Acura bought from this dealer and having it serviced only by their service department, I have nothing but praise for this dealership. and having it serviced only by their service department, I have nothing but praise for this dealership. More
About 2 weeks ago I called Trae about a truck that was for sale on used lot. He handed me off to Chris Webb and I test drove the truck and it seemed fine. Low miles and great condition. So I paid in full for sale on used lot. He handed me off to Chris Webb and I test drove the truck and it seemed fine. Low miles and great condition. So I paid in full about 41000.00. Chris was reasonable and easy to deal with. I was pleased and happy. I took the truck home and had to go on a trip out of town. After returning him my driveway was covered in oil and other fluids leaking from front end. In the two weeks of owning the truck I still hadn’t even driven it more than 60 miles. So I immediately tried to clean my driveway and go went to drive the truck. It now makes a loud grinding noise followed by buzzing noise that won’t stop. My wife and kids literally won’t ride in the truck as it leaks every single time it gets driven and the noise is unbearable. Again I paid in full about 41000 bucks and hadn’t driven the vehicle 60 miles and when I called they could have cared less. They said it’s all on me. Not them. Even tho it was pre owned certified. Chris Webb connected me to Chris in service whom manages that end of business. He said he didn’t sale the truck to me and if I bring it in either I or Chris Webb will have to pay. They didn’t offer me a warranty or anything. I was shocked at how little they cared. But they did give me a fire tablet. So there’s that. Andrew Caudill. More
Called ahead of time to ask about a truck and spoke with Trae. Came in and decided to test drive the vehicle and was treated great by Mr Webb. The entire process was so normal which is abnormal these days. Trae. Came in and decided to test drive the vehicle and was treated great by Mr Webb. The entire process was so normal which is abnormal these days. Especially test drives, other dealers want to hold your hand and not let you out of sight. So the integrity of the men at courtesy sold me alone. Thanks Andrew Caudill More
Courteous and professional. The service promised was completed and exceeded my expectations. Service advisor explained in detail results of the the service report The service promised was completed and exceeded my expectations. Service advisor explained in detail results of the the service report More
Treated me like first class buyer. Chris and Jonathan were awesome. Truck I bought was everything they said it was on internet . They even put Freon in for a cold AC. Plenty of cold wa Chris and Jonathan were awesome. Truck I bought was everything they said it was on internet . They even put Freon in for a cold AC. Plenty of cold water to drink. 😀. Trade in went good also. Painless operation. Quick and easy More