Criswell Acura

If I could give them no stars I would. I’m from NY. A friend was using my car for the weekend. My car was towed here. It wasn’t starting but all the lights, a/c, and everything came on. No I’m from NY. A friend was using my car for the weekend. My car was towed here. It wasn’t starting but all the lights, a/c, and everything came on. Now I keep up maintenance on my car which you can tell by all the service paperwork in the glovebox. So I know it was in tip top shape. My first thought was battery. Maybe it needed a jump or something. Tried jumping it. That didn’t work. So when it finally gets to Criswell, they analyze it and find out the starter went bad. It’s covered by warranty so I was happy. My car was supposedly done on Friday but they wanted to keep it to run test. Apparently the main mechanic isn’t in on the weekend but if you’re just running test I don’t know why my car had to stay for 2 more days. But anyway, Monday comes they say the car is ready. I make my way there from NY. I get there by 6:30pm, pay, and get ready to leave. Get in the car. Car won’t start. So now I’m livid. My car was here for a week, was kept for 2 extra days, I just drove 3 hours, and now my car isn’t starting. By that time everyone was gone but the cashier and she leaves at 7:45. We tried jumping it again nothing and I knew it was the battery because there was no sparks when the terminals were connected. I also got an alert on my phone saying that the car was running on the backup battery, which I didn’t know I had. I had to stay the night just so I could be here the next morning and make sure my car leaves that day. I was told they put a new battery in but they said that still didn’t work. Eventually they figured it out and I was on my way back. Wednesday car was good. This morning the car was good. I go out to move it to the other side of the street and the car doesn’t start. So at this point I’m beyond pissed. I call to speak to Dave who serviced me, btw their service over the phone sucks. Everytime you call to talk to service, no one ever picks up and no ones ever there. Everytime I had to call 5 or more times just to talk to someone. The receptions act like they can’t walk over to service to make sure the call is answered it’s literally right next door. Anyway, FINALLY speak to Dave and he proceeds to tell me he took the new battery out because it didn’t do anything. So let’s back track you tested the original battery, you knew it had a low reading but since it passed the test you kept it in the car, put a new battery in, complained about how you had to use money out of your pocket to do that, all for you to take the battery out because it didn’t do anything for the car. So I had to go buy a battery, put it in myself, and guess what??? The car started with no problems. Btw I’m a female doing all this on my own. So it was the battery as I expected. To top it all off, the old battery had corrosion from both terminals and he still put it back in the car and let me go home with it. Their motto is would you let your family drive this car? The answer is of course they would. More

In our 40+ years of buying cars, this was by far the best experience we've ever had. Mike Marcus is not only a professional, but a genuinely nice man. We got a great no hassle deal and actually had fun! Ed experience we've ever had. Mike Marcus is not only a professional, but a genuinely nice man. We got a great no hassle deal and actually had fun! Ed Cabahug was also wonderful. Breezing through all the financial details with patience and ready answers to all our questions. We will recommend Criswell Acura to all of our friends and family, and will definitely return to purchase our next car. More

I’ve been trying to purchase a car for a while and I finally decided to just go for it. My sales advisor Mike Marcus went above and beyond to help me find the car for a reasonable price with limited fin finally decided to just go for it. My sales advisor Mike Marcus went above and beyond to help me find the car for a reasonable price with limited finances. He helped me find a really good rate for my insurance and car payment. Overall the best customer service. 10/10 :) More

Mike Marcus was our salesman and he was very helpful. This is our third car purchase from Crisswell and we have been very pleased with them each time. This is our third car purchase from Crisswell and we have been very pleased with them each time. More

I recommend Criswell Acura for a hassle-free car buying experience and great customer service. experience and great customer service. More

Kae Engel is a consummate professional and saleswoman. Because of her attention to detail, responsiveness and outstanding customer service, we left the Criswell Acura lot with TWO (new to us) vehicles and Because of her attention to detail, responsiveness and outstanding customer service, we left the Criswell Acura lot with TWO (new to us) vehicles and our family couldn't be happier. She made our entire car shopping experience stress-free, and for two working parents and one very busy high schooler - who live an hour way - it doesn't get any better than that. Thank you Kae! More

We could not be happier with our experience at Criswell! Easily the most pleasant car-buying experience I’ve ever had. Our salesperson Michael Benso was incredibly mindful of our time constraints and had us Easily the most pleasant car-buying experience I’ve ever had. Our salesperson Michael Benso was incredibly mindful of our time constraints and had us in and out in 2 hours. He helped us reach a fair deal, and worked with us kindly and patiently every step of the way. The sales manager Alan and business manager Ed were both equally helpful, attentive, and professional. It was exactly how buying a car should be. I would highly recommend Michael, Alan, Ed, and their entire team the next time you need a used car or new Acura. More

David Haines the service manager and the service technician were professional, responsive to my needs and thorough in the repair of my vehicle. They cleaned my car afterwards and returned it to me i technician were professional, responsive to my needs and thorough in the repair of my vehicle. They cleaned my car afterwards and returned it to me in a timely manner. More

fast friendly service, treated like family , no appointment, took care of my concern with regular maintenance in a timely fashion, great place to do business appointment, took care of my concern with regular maintenance in a timely fashion, great place to do business More