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Acura of Troy

Troy, MI

1.3
35 Reviews

1828 Maplelawn Drive

Troy, MI

48099

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35 Reviews of Acura of Troy

October 05, 2022

The first time we visited Acura of Troy for replacing the car battery we had a good experience, so naturally we decided to return when we wanted to install a hitch on our Acura. Over the phone we were quo More

by Alex M
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Manager
October 27, 2021

For the last past 2 weeks when I look at their website for a certified used vehicles I see nothing except this statement “ No results available at this time …”. Very annoying and inconvenient More

by Mike
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
N/A
August 24, 2021

Terrible customer service! First, I had an appointment for 4 pm for a recall on my vehicle, and when I came to the dealership they said it was scheduled for 3 pm, but it wasn't because when I called they More

by Vladyslav
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Martin (not sure if it even is his name)
August 16, 2021

Kora Boff provide misleading information to customers. Martin Anderski is rude and disrespectful. Avoid this place! They kept our Acura MDX for 2 weeks, charged us over $1360 and car doesn't work properly More

by Anna
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kora Boff, Martin Anderski
August 16, 2021

Arogant crooks who won't hesitate to rip you off 😬. Dishonest service advisor Kora Boff and her rude boss Martin Andreski who doesn't know parts or prices. Stay away!!! More

by giedzinski.j
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kora Boff, Andrew Anderski
July 29, 2021

I have four Acuras between myself and my father, have been going here for years and consistently get the worst customer service in the service department that I have ever experienced. It is well worth it More

by YallSuck
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Cora
July 06, 2021

Service department: They don't have loaners. I bought 2021 rdx from this dealer. I called for a service appointment but they don't have loaners available. Reported this issue to Acura Client Relations. T More

by redhat
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brent
May 18, 2021

Horrible service department. Acura of troy customer service is worst than Honda. I bought two cars from them in last four years but service department is horrible. More

by redhat
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Martin
May 06, 2021

Charging System went off. Called to find out about using extended warranty. Told me they couldn't help. That is it. No help at all. More

by Vikki
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brent
July 16, 2020

have 2019 Acura RDX. Acura sent an email about a recall have 2019 Acura RDX. Acura sent an email about a recall for the fuel pump. To replace it I called Acura Troy and had my appointment. Over the phone t More

by axel par
Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
N.A
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