Acura of Jackson

Don’t spend $1000 for windshield protection because it protects nothing. But they won’t tell you that. When you need your windshield replaced, you find that its not covered. Only dings that can be repaire protects nothing. But they won’t tell you that. When you need your windshield replaced, you find that its not covered. Only dings that can be repaired with $5 and a trip to Walmart. The GM offered a refund when I complained More

Worst salesmen and businessmen you will ever deal with, I guarantee that. Stay away from this place at all costs. Worst experience I've ever had buying anything! Rude, pushy, then when I bought the used guarantee that. Stay away from this place at all costs. Worst experience I've ever had buying anything! Rude, pushy, then when I bought the used 2017 truck with 40k miles on it, I come to realize the following: 1) AC is blowing hot air (took back 2-3 weeks later they refused to help, laughed me out of the building when I asked). 2) The car battery is dead after a week of owning it. 3) I go to get a leveling kit, and my guy informs me that he can't work on the truck, due to the fact that it is RUSTED OUT AND WAS COVERED UP BY BLACK SYNTHETIC MATERIAL. The entire truck is rusted, was not disclosed to me and they sold it as is, upon discovering the truck is not worth keeping due to the amount of rust, I go back to them for the umpteenth time and they still won't help. A nightmare dealing with them. Dropped my truck off for them to look at it one day and they left it parked until I called and came by at 6pm, didn't even care to look at it. Snakes! I go back to the dealer demanding to get out of the contract, due to the fact it's rusted out, suspension is not in good shape, I couldn't see the rust when I purchased the car for almost $40k. They argued and basically said they'd buy it back for $4k less than I paid for it and tried to convince me to buy from them again. More

Acura of Jackson treats me in a kind professional manner every time I show up for routine service. 😁 I bought my car from them and I have all its service done there. every time I show up for routine service. 😁 I bought my car from them and I have all its service done there. More

I wish there was a ZERO because they don’t even deserve a ONE. Sales sucks! Services is even worse. And they don’t ever call you back about your car! they say a lot but never no action to back up what they s ONE. Sales sucks! Services is even worse. And they don’t ever call you back about your car! they say a lot but never no action to back up what they say! The owner needs to know what is going on at this dealership! More

Services was great. Very helpful getting us the best used SUV. Worked hard to get our payment what we needed it to be. Eric Stallworth SUV. Worked hard to get our payment what we needed it to be. Eric Stallworth More

Lost my car!!! My Acura had an 8:00 am appoint ment for the airbag recall replacement. Was told i would have it back by 10:30 at the latest. At 3 pm i had gotten m My Acura had an 8:00 am appoint ment for the airbag recall replacement. Was told i would have it back by 10:30 at the latest. At 3 pm i had gotten my car or heard from them, Called to find out what was going on and was told i was not in the system and they did not know where my car was or what was going on with it. Three people told me this. I went up there to find out it was in the shop the whole time and these service people couldn't find it. The one working on it broke parts in the steering wheel so had to order a whole new steering wheel. They broke the cover behind the steering wheel. Offered me a complimentary oil change. If they did it they didn't reset the computer. offered me a complimentary front end alignment. The mechanic left his hand towels on the top of the axel and they fell down on to the top of the drive shaft and got tangled up in it. Was told my car was acting like a vacuum and xxxxxxx stuff up off the road. Really I have been driving the car for 3 years and it is just now vacuuming the roads. Then it was to have both the passenger and driver airbags replaced they only did the driver and i think that is cause they are lazy and because their mechanic broke the steering wheel. So the passenger air bag has yet to be done. They will not ever see me or my car again. More

ConArtist, Masters of Deception, Theives and Crooks The absolute WORST 😭 dealership to make an online purchase from because the salesman have no knowledge of their inventory! In 72 hours the veh The absolute WORST 😭 dealership to make an online purchase from because the salesman have no knowledge of their inventory! In 72 hours the vehicle went from available and processing my paperwork to being SOLD yet still showing on the website. Which left me without a automobile! 2/23/19 More

HORRIBLE CUSTOMER SERVICE I bought a New 2017 Acura RDX in July 2017. The buying experience was a complete nightmare that consisted of 3 different salesmen, 2 finance managers I bought a New 2017 Acura RDX in July 2017. The buying experience was a complete nightmare that consisted of 3 different salesmen, 2 finance managers and 6 frustrating hours. I tried, politely, to leave several times but they kept insisting on making the sell. Finally, the deal was made and I was on my way! Literally, out the door with no instructions, no preview of the options, just a quick walk around and a please give us a five star rating on the survey that will be sent to your email, which they never sent and now I know why! That night, we noticed that the driver side fog light was busted. I contacted the dealership and was told that I should have mentioned it before I left because it could have happened on my ride home! Really? More to come! More

Horrible Dealership After they refused to replace the fog light within 24 hours of purchasing the vehicle, I decided to chalk it up to bad service after the sale, bad cus After they refused to replace the fog light within 24 hours of purchasing the vehicle, I decided to chalk it up to bad service after the sale, bad customer service and just an all around bad dealership! I love my RDX, But vowed I would never do business with Acura of Jackson again. That is, until the trim on all four air vents began to chip away. So... I visit the service dept, which is empty, no maintenance, no service, nothing at all going on and now I know why! Arthur, with a personal of an onion, looked at the problem and took pics to show the service manager. He babbled a bunch of rif-raff about comparing my service history, while I’m repeatedly telling him that I DON’T have any history, I have never been to their service center, he kept on babbling, I gave up and left with another bad experience under my belt... More to come More

General Manager renewed my faith in Acura. I had an issue with a used vehicle I bought from Acura Of Jackson in August 2017. The vehicle needed tires and all these months later (March 2018), T I had an issue with a used vehicle I bought from Acura Of Jackson in August 2017. The vehicle needed tires and all these months later (March 2018), Tim Schear made good on the deal. He had not known there was an issue, acted quickly and went well beyond what I expected to resolve the matter. They have my business. More