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Key Acura of Portsmouth
Portsmouth, NH
273 Reviews
At Key Acura of Portsmouth, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. At Key Acura of Portsmouth, we're committed to delivering you a purchase experience that exceeds your every expectation
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 273 reviews
July 22, 2022
I had a favorable car buying experience. Everyone involved was polite, honest, and provided diligent customer service throughout the entire process. I appreciated not feeling pressured and t Everyone involved was polite, honest, and provided diligent customer service throughout the entire process. I appreciated not feeling pressured and the relaxed environment. A quick shoutout for Jennifer for going above and beyond with the registration process. I appreciate you taking the extra time out of your day - thank you. Maddie, you’re a great saleswoman - keep doing what you’re doing. I appreciated that you were relaxed, calm, collected as well as the first person to approach me outside in the parking lot. The only recommendation that I have is to familiarize the cars safety features and encourage registrations through the dealership as appointments for the RMV are hard to obtain in MA. More
by Wrmiller1992
Employees Worked With
Other Employees :
Jennifer Sprague, Maddie Guile
Helpful July 21, 2022
Experience was great. They had the car that I wanted, and made the purchase very easy and quick. Place was very nice and very happy with the process. They had the car that I wanted, and made the purchase very easy and quick. Place was very nice and very happy with the process. More
by c2thep
April 25, 2022
Reneged on the promises made to us when it came time to make the final purchase on a new RDX / Bait and Switch on our trade in. Very disappointing experience after investing a lot of my own personal hours make the final purchase on a new RDX / Bait and Switch on our trade in. Very disappointing experience after investing a lot of my own personal hours, as I trusted their team. Will not do business with this dealership in the future and would not recommend. Spent many hours working with Sales rep and a manager, and took a half day off to drive in and get an estimate on my trade in. What they offered as $4,000 trade in became $2,800 three weeks later (with various excuses as to why) when my White RDX was delivered and ready for purchase. The $1,200 may not be much on the scheme of things, but not trustworthy business ethics. Very unfortunate as I’m a very trustworthy, loyal customer. More
by newbs
December 09, 2021
I recently traded in my 2020 Honda Accord for a brand new 2021 Acura TLX. The staff at Key Acura were AMAZING. They helped me get the car that I wanted without the added pressure. They made me feel so comfor 2021 Acura TLX. The staff at Key Acura were AMAZING. They helped me get the car that I wanted without the added pressure. They made me feel so comfortable with my purchase and treated me like family. John, Jen, Jessie, and Gunnar are an amazing team and I’m so thankful for them. I will be purchasing my future cars from them and will be sending a lot of customers their way. If you live in Mass there might be a little bit of a wait with registration but they keep you updated every step of the way! More
by Freeman.l.jordan
September 07, 2021
Was told I had to select a specific car in order for them to write a trade appraisal. Then, when attempting to buy the same car I selected for trade appraisal, the trade value was reduced by $800. A span of to write a trade appraisal. Then, when attempting to buy the same car I selected for trade appraisal, the trade value was reduced by $800. A span of an hour had transpired. What caused the $800 change? Did they think I wouldn’t notice? Did the sales manager realize she’d made a mistake. Not sure! But I do know this Bait and Switch caused me to lose all trust for them and I left the dealership immediately. More
by Unsatisfied Buyer
Employees Worked With
Jennifer
April 28, 2021
Was lied to about a warranty. Sales men said yes drove 1.5 hr and sales manager said no warranty. Not very professional. Train the salesman 1.5 hr and sales manager said no warranty. Not very professional. Train the salesman More
by Pissed off
Employees Worked With
Jesse, Patrick Smith
January 15, 2021
I called on Sunday, worked the entire deal out with the GM over the phone, and picked my car up on Monday afternoon. The whole interaction was the absolute BEST experience I've ever had with a car dealersh GM over the phone, and picked my car up on Monday afternoon. The whole interaction was the absolute BEST experience I've ever had with a car dealership!!! Patrick and his team are not into the typical sales games... they are honest and a pleasure to work with. I was energized instead of exhausted by this process. Who can say that for car shopping?! I'm still in shock that this all happened so quickly. They beat another deal I had by a landslide and I was so happy to give them my business. Thank you Patrick & team - you are AMAZING and I'm recommending you to everyone!! More
by amanda w
August 09, 2020
Tyler and the team were great. Tyler knew absolutely everything about my new RDX. The finance manager was quick and efficient. Patrick gave me a great deal on my trade. Ill be back in a few years to do everything about my new RDX. The finance manager was quick and efficient. Patrick gave me a great deal on my trade. Ill be back in a few years to do it all again! More
by BRETT5683117
Employees Worked With
Tyler Plumer, Patrick Smith
July 12, 2020
Bought a used vehicle from them ask for somethings to be fixed they said they would.Then they told us it would cost them to much to fix so they wouldn’t do it.Terrible place to buy a vehicle they don’t care fixed they said they would.Then they told us it would cost them to much to fix so they wouldn’t do it.Terrible place to buy a vehicle they don’t care about the customer only care about their dollar. More
by KMDrolet
Verified CustomerEmployees Worked With
Jim Delia
June 10, 2020
Would buy again Rawle and Patrick were great to deal with, got my wife into the exact car she wanted, zero pressure. Raul quietly disappeared after the test drive to Rawle and Patrick were great to deal with, got my wife into the exact car she wanted, zero pressure. Raul quietly disappeared after the test drive to let us talk but made himself available. Patrick worked hard to get us the best interest rate. Price was reasonable and they were quick to respond. More
by Timothy
