Alexander Matallana
Alexander Matallana at Paragon Acura
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Alexander Matallana

Sales Manager/Client Advisor

Paragon Acura

56-02 Northern Blvd
Queens, NY 11377

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5.0
65 Reviews

Hello my name is Alexander Matallana. I was born in raised in Queens, NY. I have been in the customer service business for over 10 years with several years of Sales and Managerial experience. The reason I joined the automotive industry and Paragon Acura was to share my love for the Acura brand and, to provide truly exceptional customer service to the community I love so much. I always said to myself when purchasing/leasing my personal vehicles that I can provide a better experience than I was given. That was my major reason for jumping on board. I have been fortunate enough to achieve Acuras greatest accolades in my first 2 years with Acura that being The Platinum Council of Sales of Excellence. My main goal is to differentiate myself from other Sales Consultant by treating my clients fairly and providing a custom experience tailored to their wants and needs.

Dealership Experience

7 yrs

Industry Experience

7 yrs

Specialties & Trainings

Training and development

2X Platinum Council of Sales Excellence

View more specialties & trainings
5.0

65 Reviews

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65 Reviews of Alexander Matallana

October 01, 2022

Dealership Rating
Employee Rating

Peter & Caroline were very helpful, would definitely recommend this place for anyone looking to buy a car More

by Robd
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Pazmino

Oct 03, 2022

Paragon Acura responded

Thanks for your outstanding review! I'm very happy to hear that Peter and Caroline were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | [email protected]

July 29, 2022

Dealership Rating
Employee Rating

Great service Wonderful at communicating and very helpful. I had never purchased a vehicle sight unseen and they were great. More

by Agrif48859
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Aug 01, 2022

Paragon Acura responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | [email protected]

July 07, 2022

Dealership Rating
Employee Rating

Thomas was an outstanding salesperson I could of not went any smooth. Truly professional worksmenship More

by mle42908
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Murat Deljanin, Thomas Ng

Jul 08, 2022

Paragon Acura responded

Thank you for writing about your visit with us! I am happy to hear that Thomas was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | [email protected]

July 02, 2022

Dealership Rating
Employee Rating

Peter was very professional and very helpful. It was a smooth transaction, very pleasurable. I only go to Paragon. More

by Zuly
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Jul 05, 2022

Paragon Acura responded

Thanks for your outstanding review! I'm very happy to hear that Peter was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | [email protected]

March 09, 2022

Dealership Rating
Employee Rating

Thomas Ng and the entire Paragon team of professionals Exceeded my expectations. Murat & Co are my deal makers, moved me up the pillars quickly to my 3rd MDX now in the Type S ADVANCE. Outstanding servi More

by JoeD
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Mar 11, 2022

Paragon Acura responded

Thank you for this amazing review! I really appreciate your business. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | [email protected]

February 15, 2022

Dealership Rating
Employee Rating

Got my new 2022 RDX signed, sealed and delivered by Eudes Rodriguez. Thank you to Justin Hill and Alex Matalana. This is our 5th Acura, won't say where we've leased them before but now we will ONLY b More

by Sk8rtwins
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hili , Eudes Rodriguez

Feb 16, 2022

Paragon Acura responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | [email protected]

Feb 16, 2022

Sk8rtwins responded

You will!!!! :) for the Honda!! and in 3 years, unless you are retired. :) P.S. and I got your name wrong, sorry!! it's Hili, not Hill- oye

February 06, 2022

Dealership Rating
Employee Rating

Excellent service everything was great, it was easy within two to three hours to get the whole thing process we did a drive-in test I was very comfortable with the with the dealer has a really nice I c More

by Jessicacontreras918
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Feb 07, 2022

Paragon Acura responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | [email protected]

November 18, 2021

Dealership Rating
Employee Rating

This is the second time I’ve bought a vehicle from this dealership; and I must say, I went home satisfied in a vehicle that not only suits my style and preference, but was also in my budget in this rough e More

by dominegyptian
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez

Nov 19, 2021

Paragon Acura responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | [email protected]

April 07, 2020

Dealership Rating
Employee Rating

I have been a customer of Paragon Acura for a long time and they never let me down. Great service and staff and great cars! More

by MJ
\
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Pazmino

Apr 17, 2020

Paragon Acura responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | [email protected]

January 09, 2020

Dealership Rating
Employee Rating

This dealership is the worst. I bought a brand new Acura and it broke down in the side offs the road the same day I bought it. They would not honor the warranty or give my money back. This place is the More

by Mariedanielww
Overall Experience
Recommend Dealer
No

Other Employees Tagged: Murat Deljanin, Hassan Azhar, Carlos Jaramillo , Patrick Cabarcas, Francisco Collado, Petr Frolkin, Yiu Lang Liu, Justin Liu, Fernando Manon

Jan 30, 2020

Paragon Acura responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | [email protected]

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