Crest Acura

Awful experience and pricing - On Nov 14th, we bought aftermarket wheels for our Acura ILX 2017, and I have to say, this is the most disappointing experience we have had working with any Acura dealership aftermarket wheels for our Acura ILX 2017, and I have to say, this is the most disappointing experience we have had working with any Acura dealership in our lifetime. We were charged $827.17 for four aftermarket wheels, when in fact there was an invoice inside our order clearly indicating that these were for $549.84 (including shipping). When I called the parts department to complain about the discrepancy, I was told that 50% markup in the cost charged to us was normal. The whole point of us buying through an Acura dealership was so that we can trusted pricing and service, and extremely disappointed to say we got neither, and were completely ripped off! Management - if you are listening and care about fixing this issue, let me know, happy to share screenshots of the invoices More

Jackson in Acura service is always willing to help. He’s got a great attitude and works hard to give customers great service. Jorge also goes above and beyond for the customer and truly treats long tim He’s got a great attitude and works hard to give customers great service. Jorge also goes above and beyond for the customer and truly treats long time, faithful customers with great care!! More

Best experience I have ever had buying a car. I live a ways away but James made it so easy to do over email and text messages. I arrived at the dealership to pick up my car, within 40 minutes I w I live a ways away but James made it so easy to do over email and text messages. I arrived at the dealership to pick up my car, within 40 minutes I was driving away in my new car. James was very knowledgeable with all the features of my car. He set up the systems as he was showing me how to do it. I would highly recommend Crest Acura and James for your next car purchase. More

From my first contact with Mr Zimmer to the pickup of my car, the dealership was extraordinarily patient with my pestering. Super courteous Would recommend and buy again Freddie L Edelman car, the dealership was extraordinarily patient with my pestering. Super courteous Would recommend and buy again Freddie L Edelman More

We just purchased our 3rd Acura MDX from Crest! We have enjoyed over 12 years of excellent service and reliable cars! Our first MDX is now being driven by our daughter and is still going strong, with over enjoyed over 12 years of excellent service and reliable cars! Our first MDX is now being driven by our daughter and is still going strong, with over 100,000 miles! Yaz and Jim made our latest purchase easy and worked very hard to find us the color and specific vehicle we were looking for. The service department and technicians have always been professional and thorough! Thank you Yaz, Jim and Crest for everything! More

Past, current and future customer. They are fully transparent, I always get a great deal! Ask for Yazmin, I bought my last two from him. transparent, I always get a great deal! Ask for Yazmin, I bought my last two from him. More

Jorge went above and beyond Went through Delta Sonic car wash on 12/26/18 and the machine broke the rear wiper blade on my 2015 MDX. They said they would fix it but I chose to h Went through Delta Sonic car wash on 12/26/18 and the machine broke the rear wiper blade on my 2015 MDX. They said they would fix it but I chose to have Crest Acura do the work. I'm glad I did because Jorge Rivera (the service director) took a personal interest in my case. When Delta Sonic low-balled the Acura estimate by 1/2 Jorge worked to take me out of the middle and significantly reduced the actual price I ended up paying. He did this quickly and efficiently. They had the parts in stock and when they were short-handed for technicians Jorge did the work himself. I watched him do the entire repair and it was completed quickly and correctly. He went above and beyond in order to help me and get my vehicle back to normal. He treated me right and I will continue to bring my vehicle to Crest for servicing. Thanks Jorge! More

RIP OFF Wish I could give this place 0 stars. Where do I start? Had a vibration in my (still warrantied) vehicle. Brought it here in October 2018, at which ti Wish I could give this place 0 stars. Where do I start? Had a vibration in my (still warrantied) vehicle. Brought it here in October 2018, at which time I was told I POSSIBLY have a bent rim, but they could try to save me money, by balancing the tires first (how thoughtful!). Issue remained, and I brought it back on 1/2/19 to have the "bent rim" repaired. I explained to the c?r?o?o?k? service adviser (Ila Young) that I would like to see the bend in the rim with supporting documentation form the Road Force Balance Machine. She comes back a while later and explains that the wheel is bent, the cost for a new one (~$500), and would be happy to show me, after I've ordered the rim. At this point, I've already saw right through the charade, and demand to see the bent rim now, along with the supporting documentation from the balancing machine. Ila disappears to "lunch" for an hour+. This was after my car was left outside (after it was completed) while Ila had disappeared, as she didn't have the courage to talk to me directly after lying. During this time, another adviser says my car is done, and it's no charge and the vibration has been resolved. Also, conveniently, they claim their printer is not printing, and state that they will mail me documentation. I explain that I want a tech to ride with me to verify the issue is fixed, as I've already caught them being sketchy. I also demanded the paperwork before I was leaving the office. The service manager, Jorge, rode along with me, to verify the issue was fixed. I was then shown a generic tire balancing screen (with timestamps that did not match when my wheels were actually being balanced). I was told that they weren't able to print the page from the balancing machine as "they don't usually do that" and "the printer doesn't print". Sure enough, when I looked at the printer, they removed the ink cartridges so it couldn't print. Everyone had to get their story straight. Long story short, I was charged for work that was never done initially, and they almost got me for $500 for another rim. I have supporting documentation, and would be happy to post them up on Google Drive if anyone would like to see. STAY AWAY!! More