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Crest Acura

Syracuse, NY

4.1
127 Reviews

737 W. Genesee Street

Syracuse, NY

13204

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Showing 127 reviews

November 17, 2022

Awful experience and pricing - On Nov 14th, we bought aftermarket wheels for our Acura ILX 2017, and I have to say, this is the most disappointing experience we have had working with any Acura dealership More

by venkyetl
Price Transparency
Recommend Dealer
No
Employees Worked With
Matt Wright
Nov 21, 2022 -

Crest Acura responded

Dear Venkyetl, Thanks for sharing your feedback with us. We’re sorry your recent parts department experience didn’t meet your expectations. We offered the wheels for sale, and you accepted them at our asking price. We clarified that the internal-only invoice was received by mistake and didn’t indicate the acquisition cost. We are proud of the quality of service and parts we provide for our community. If we offered to sell our parts for less than the acquisition cost, we wouldn’t be able to serve our customers and support our employees for very long. Although we appreciate the feedback, we don’t think our parts department deserved this 1-star review because you received an internal invoice by error. For various reasons, consumers like you have the choice of who to do business with and who not to do business with. If you genuinely believe that markup isn't fair business practice, then we wish you well on your journey to finding a dealer that doesn't operate for a profit. Crest Management

June 22, 2022

Jackson in Acura service is always willing to help. He’s got a great attitude and works hard to give customers great service. Jorge also goes above and beyond for the customer and truly treats long tim More

by susangnade123
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jackson, Jorge
Jun 27, 2022 -

Crest Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Crest Management, [email protected], 315-422-2232

May 23, 2022

Best experience I have ever had buying a car. I live a ways away but James made it so easy to do over email and text messages. I arrived at the dealership to pick up my car, within 40 minutes I w More

by Sally Hoffman
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James
May 26, 2022 -

Crest Acura responded

Sally, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that James's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Crest Management, [email protected], 315-422-2232

March 23, 2022

From my first contact with Mr Zimmer to the pickup of my car, the dealership was extraordinarily patient with my pestering. Super courteous Would recommend and buy again Freddie L Edelman More

by footsrgn
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe H, Greg Zimmer, Matt Wright
Mar 29, 2022 -

Crest Acura responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Crest Management, [email protected], 315-422-2232

January 13, 2022

We just purchased our 3rd Acura MDX from Crest! We have enjoyed over 12 years of excellent service and reliable cars! Our first MDX is now being driven by our daughter and is still going strong, with over More

by Tad
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Yazmin Scukulj
Jan 19, 2022 -

Crest Acura responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Crest Management, [email protected], 315-422-2232

March 05, 2021

Past, current and future customer. They are fully transparent, I always get a great deal! Ask for Yazmin, I bought my last two from him. More

by Jpark0191
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Philip Witherell, Yazmin Scukulj
Mar 10, 2021 -

Crest Acura responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Crest Management, [email protected], 315-422-2232

December 02, 2020

Crest sold me a vehicle with a bad car fax that they failed to inform me of before the purchase. They sent me out the door and down the road without a 10 day registrations. Messed up my insurance card a More

by Jcd1536
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Pete, Paul Micale, Chris Brown
July 31, 2019

Poor service Jorge Rivera crest Acura’s service director literally told me to go ***** myself. Acura was attempting to do a recall on the windshield panels and the More

by Fjorge123
Overall Experience
Recommend Dealer
No
Employees Worked With
Jorge Rivera
February 03, 2019

Jorge went above and beyond Went through Delta Sonic car wash on 12/26/18 and the machine broke the rear wiper blade on my 2015 MDX. They said they would fix it but I chose to h More

by MDXfan
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Rivera (Service Director)
Feb 04, 2019 -

Crest Acura responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that Jorge was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Crest Management, [email protected], 315-422-2232

January 04, 2019

RIP OFF Wish I could give this place 0 stars. Where do I start? Had a vibration in my (still warrantied) vehicle. Brought it here in October 2018, at which ti More

by durrrrr
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ila Young, Jorge (Service Manager)
Jan 18, 2019 -

Crest Acura responded

it's concerning to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Crest Management, [email protected], 315-422-2232

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