Hendrick Southpoint Auto Mall
Durham, NC
95 Reviews of Hendrick Southpoint Auto Mall
Dealership is great and have returned for car purchases. The Service Department (Acura) does not always listen to customers and is expensive. I asked specifically for further analysis of a repeated issue wi The Service Department (Acura) does not always listen to customers and is expensive. I asked specifically for further analysis of a repeated issue with my car and instead they made a simple fix (without my approval) and failed to get to root of the problem! While in for service the by-back program offered a fair deal for my used car which we seriously considered only because the service department failed to fix the root cause of the issue my car is experiencing. Makes one wonder if buying a new car is the best answer to fix a broken one…pretty expensive repair bill if instead you walk away with a new vehicle. On a positive note, I don’t mind paying a little more for service when they give me a loaner car or arrange for delivery of my car back to my home. It’s super convenient and appreciated! More
We had a surprise issue with our Acura TL the day after an oils change and annul inspection. The transmission, emissions and power steering lights all started going off! According to the Hendrick Acura, a an oils change and annul inspection. The transmission, emissions and power steering lights all started going off! According to the Hendrick Acura, a rodent (perhaps a squirrel) had chewed through wiring while the car was parked near our son’s university dorm! Clinton Harrison took good care of us as the Service Rep and worked with the Tech to get our TL running in good order again. We feared she was dead but they brought her back to life. More
Excellent consierge service as always! Service rep was [email protected] polite, professional and knowledgeable. 5 stars all round. Service rep was [email protected] polite, professional and knowledgeable. 5 stars all round. More
Scott Price our service advisor is excellent. He explains everything that is being done to the car. You are sent a link to show you the areas under the car that need service. They could not get a He explains everything that is being done to the car. You are sent a link to show you the areas under the car that need service. They could not get all the parts they needed and arranged for a Uber driver to take us home. More
Excellent service, courteous and professional employees, the service writer always listens to my concerns and explains in detail the status of me vehicle the service writer always listens to my concerns and explains in detail the status of me vehicle More