Lindsay Acura

The service department experience was a total hot mess. They were highly disorganized, no communication between advisors as my car got passed between, things kept getting overlooked requiring me to pull m They were highly disorganized, no communication between advisors as my car got passed between, things kept getting overlooked requiring me to pull my car back into the service bay, the cost of service kept changing, and I had to make two separate visits with the first one resulting in my car being kept overnight. This was a relatively simple job that should have taken no more than a few hours. I was having an external HD radio add-on unit that connected using the auxiliary jack removed. The installation was done incorrectly by a car audio installer. The power ports had also popped out, so I needed new fuses. I had an appointment and arrived seven hours before they closed for the day. ACT I - Before my appointment, someone from service called me. We discussed the situation in detail as far as what work I needed done. The person I spoke with said there would be a diagnostic charge of $79.99 to start and that they would work from there. However, upon arrival my service advisor, William Huffman, said it would be starting at $160. When I mentioned the $79.99 I was quoted, he said "this doesn't apply to that". There wasn't much of a fight to put up knowing that I knew the work was going to end up costing more than $160. Still, there was never a consensus on the price as you will notice if you continue reading. ACT II - The price quoted to do the job was $225, but the service advisor told me he couldn't guarantee once they were done it would work. WTH! I cannot believe an Acura dealership told me this. The whole reason I took it there was for the (supposed) expertise. All they had to do was restore the wiring back to as it came from the factory! Then, they didn't finish my car. Because I drove 3 1/2 hours, I had to get a hotel room plus I packed nothing for an overnight stay. ACT III - I returned the following day. My service advisor was off that day. So, I got passed to a new advisor who quoted me $575. To remove an external radio add-on! I told him about the price I was quoted the day before, which he eventually grudgingly accepted. However, they found that I needed a part that they didn't have. This meant I had to come back and get nailed with another labor charge (and obviously the part). This part was quoted at $213. The car was returned dirty and with the power ports still not working. ACT IV - Things started out smoothly. I was initially done quickly. The service manager checked me out, and he cut me a break for having to come back and knocked $72 off the price. That was quite honorable. At that point. I had no intention of leaving a bad review. ACT V - I had to pull the car back into the service bay because the power ports we're still not working. I was told that I was popping the fuse because my three-way adapter was bad (i've been using this item with no trouble for at least 150,000 miles, and I plugged nothing in except for the adapter). However, I was willing to accept what they said although I do question it. While I'm looking for my charge cord for my phone, the technician, apparently not very happy, comes and changes the fuse out and then leaves without saying a word. My service advisor came up and asked what was going on, and I had to ask him if my car was done because the technician came by and did something and walked away without saying a word. He said the car was done. I told him my phone charger was missing and asked him to check with the technician to make sure that it wasn't on his work bench. He checked, and said it wasn't. They did not charge me to replace the fuse again, which was honorable, but this is assuming that it worked beforehand and that they hadn't overlooked it. ACT VI - I had to return to the service bay again because one power port was working, but the other wasn't. In what was in essence an extortion attempt, the service advisor had the audacity to tell me he was going have to charge me a diagnostic fee of $79.99. To replace one fuse? Really? As I'm talking to expressing my unhappiness, he says they can only check what the customer tells them to check and that they can't just go around and check everything. I reminded him that last week I had told him both ports were out. This is something had they done when they were doing the rest of the work would have been absorbed into the rest of the hourly labor charges and not resulted in any additional incremental cost. Despite their mistake, he continued to unabashedly charge me the $80 plus tax. ACT VII - After I got home and retraced all my steps, I determined that I was missing the phone charger and that it was their fault. It was in the car when I returned to the dealership for the second visit as I originally believed. So, I had to spend $25 on another phone charger. These guys weren't detailed nor through and I spent way too much money for the work that was done. I sent an email to the service manager through a web form on their website offering to delete the review if they refunded their attempt to extort another $80 which they charged after I pulled my car back into the service bay over something they overlooked plus pay for the phone charger they took. They never contacted me. More

My service experience with Acura service was not so great unfortunately. I have been going there for a few years and service did the best they could until toward the end of 2021. I paid $84 for diagnosis of unfortunately. I have been going there for a few years and service did the best they could until toward the end of 2021. I paid $84 for diagnosis of my ABS lights showing on dashboard and it is fixed but the service technician messed up both the passenger side doors and they don't lock or open by remote since then. Acura said They will credit my Acura account for the amount of $84 and some change but now they are denying it and saying that this is only for Diagnosis of my new problems that they caused for my passenger doors that they messed up. They are claiming that the fuse box was opened by some one else other than them and not sure what they have done to it prior but I am the first owner of this car and I purchased it when this car had only 140 original miles on it. I am also afraid if I have them fix the doors or diagnose it further, something else will get messed up. But the point is that I cannot open or lock my passenger doors anymore after the initial diagnosis that was intended to fix my ABS system and that is very frustrating to me. I emailed and called Tommy Rhodes, service manager three times since last October and have not heard from him at all. More