Serra Auto Park

They could care less about their customers. Purchased 2 used vehicles, knowing 1 was being driven to Maine, come to find dim head lights at night. 2 yrs later my other vehicle broke down, I Purchased 2 used vehicles, knowing 1 was being driven to Maine, come to find dim head lights at night. 2 yrs later my other vehicle broke down, I didn't have my extended warranty papers with me. I called to speak with someone about the warranty, got sent to service and they looked it up and I described what was going on they said sounds like the alternator, I asked is that covered? They said yes. Meanwhile it took 3 calls back because of the wrong # they gave me to get towed. I had to take my vehicle to another closer dealerships to only find out it was not covered. The Serra service department said that it should be covered and they were going to get with Finance mgr to get this taken care of, the next day it was the Sales mgr, I called left messages with 2 other mgrs and service, nothing was done, no call backs. This was over a 4 day period that I had no vehicle, ended up taking to my mechanic. Horrible customer service. More

Thanks to express service advisor Jason Josephites my oil WASN'T overfilled for the first time in many oil changes at Serra. The first advisor actually tried to convince me that it's not a problem to overfi WASN'T overfilled for the first time in many oil changes at Serra. The first advisor actually tried to convince me that it's not a problem to overfill it! I said I don't want it overfilled, as I know this is not a good thing. Thankfully I was passed off to Jason who actually recognized the problems with overfill, and then took the initiative to only add 3.5 qts instead of the recommended 3.7 (to account for residual oil in the head that takes time to drain off) and after I let the car sit for a day and checking it cold, it was right on the money! First time EVER!!! Great job Jason, a very resourceful solution that should be implemented across all your express service departments! This would be better for your customers' cars and save around 5% in oil costs. Thanks Jason! More

I was in the final stage of negotiations for a new vehicle as another customer began test driving the same vehicle. The dealership took my counteroffer and then did not respond to me until I received vehicle as another customer began test driving the same vehicle. The dealership took my counteroffer and then did not respond to me until I received a text several hours later that the vehicle was sold. It seems like Serra values maximizing profit at the cost of all other things including customer integrity. More

We were given a lot of misinformation in the process of buying a used car, specially the used car warranty, our financing deal, and the license plate transfer. Our sales rep told us one thing, and then we buying a used car, specially the used car warranty, our financing deal, and the license plate transfer. Our sales rep told us one thing, and then we got to financing and speaking with the manager, and it turned out to be different information. I understand not every employee would be dishonest, and the misinformation may have been accidents. Much of my frustration is the fact that the finance guy kept saying the sales guy was wrong, and did nothing to rectify what we were told. We invested a lot of time and money into buying and finding a car, and I would hate to have other people end what should be an exciting experience with a sour and frustrated taste. More

The customer service provided by Shanley in the parts department was outstanding. I had been looking across the country for a discontinued accessory for my Ridgeline. She took the time to search their in department was outstanding. I had been looking across the country for a discontinued accessory for my Ridgeline. She took the time to search their inventory, make the sale and send it across the Midwest to me. The price was very reasonable. Very impressive customer service by Shanley and company. Excellent website too. Highly recommend. More

We had a smooth and easy transaction at Serra Auto Park. Robert was excellent at keeping in contact and making sure that we stayed informed throughout the whole process. If he didn't know the answer to one Robert was excellent at keeping in contact and making sure that we stayed informed throughout the whole process. If he didn't know the answer to one of our questions he immediately found out the answer and responded promptly. More

I would recommend Serra Acura to anyone looking to purchase a vehicle. I worked with Ric Witherspoon to purchase a used 2019 Acura MDX from out of state and he made the purchasing process very straig purchase a vehicle. I worked with Ric Witherspoon to purchase a used 2019 Acura MDX from out of state and he made the purchasing process very straightforward, was very knowledgeable, and was very truthful about the car. All the staff were very friendly and I never once felt pressured into doing something I didn't feel comfortable with. They even held the car for me until I could fly in to pick it up. Being out of state, Ric even sent me a personal video tour of the car showing the condition it was in, which was a very nice personal touch. More

We needed to get my daughter a new car so I reached out to Serra auto park and it was such a easy process to deal with them. Justin Mcmann was my salesman and he was one of the easiest guys to deal with th to Serra auto park and it was such a easy process to deal with them. Justin Mcmann was my salesman and he was one of the easiest guys to deal with threw the process. He was professional and was on top of everything we needed to do to get this done. I would recommend seeing him to anyone I know. Thanks again for making this such a easy process More

TERRIBLE EXPERIENCE I am in the market for a new car and I have been searching since Memorial Day for a good deal. Long story short, after shopping around and exchanging I am in the market for a new car and I have been searching since Memorial Day for a good deal. Long story short, after shopping around and exchanging phone calls and emails with different dealers, I visited Subaru Serra in Akron, OH. I was looking for a Legacy 2020, and started to work with Julie Remesik. At the moment they did not have any in stock, we settle on a price range, and I even left a $500 deposit that they asked for. Julie told me she was going to request the car with my specifications from another dealer and they were going to bring it sometime this week. Once the car arrived, I confirmed Julie that I was coming on Friday before 430 pm as she requested. She stressed that I had to arrive before 430 pm to have enough time to close the deal. In order for me to be there on time I had to leave work early and drive 3 hours to get there on time. Today (June 5th, 2020), I arrived before 430 pm, and the first thing that Julie told me, was that “I will have to send you back home, since you did not fill out the credit application”, which infuriated me since I had not even seen the car in person or test drive it, and she even said that “if we could not make a deal, we could not make a deal”. With that attitude I immediately requested my deposit back. She brought the sales manager, and after a quick chat I walked out of the dealership with a deposit receipt and no car. What annoyed me the most was that even though half of the negotiation was done and I was ready to purchase a new car, Julie was rude and unpolite. Since the beginning I told her I was not going to fill out an application without seeing and driving the car first (who buys a car without seeing it and test it first), but she kept pushing. With her comment about sending me back home, she disregarded the effort I made of leaving work early and driving 3 hours to arrive on time. They mentioned they had other customers, but I made an appointment with Julie to do all the paperwork, and I only saw a couple of customers and a lot of sale representatives available. During these difficult times, from a consumer’s perspective, it’s a big commitment to buy a new car. I guess Serra Subaru in Akron must be doing really good to let go an almost already done deal. After investing a week working with Serra Subaru in Akron and with Julie, it is frustrating to be treated with such disrespected for my time and effort. I really hope this was just a terrible mistake from the Serra Subaru at Akron personnel and not a prejudice due to the fact that I am Hispanic. More