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Dick Hannah Acura of Portland
Portland, OR
190 Reviews
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Showing 190 reviews
June 20, 2022
Scott was very attentive, friendly, informative and trustworthy. He understood our needs and frustration and went above and beyond to make us happy. We really appreciate what he did and would definitel trustworthy. He understood our needs and frustration and went above and beyond to make us happy. We really appreciate what he did and would definitely buy here again when the time comes. Ask for Scott. More
by Tkdoss
Employees Worked With
Brad Caba, Scott Wildman
Helpful June 03, 2022
My experience purchasing my car with Dick Hannah ACURA was wonderful. From the moment I stepped on the lot they were attentive, respectful, quick, and knowledgeable! I truly appreciated the communication was wonderful. From the moment I stepped on the lot they were attentive, respectful, quick, and knowledgeable! I truly appreciated the communication and personal care that was dedicated to my purchase. My sales associate even came in on his day off to accommodate my schedule and walk me through the process. SO HELPFUL! I would not hesitate to recommend specifically the ACURA dealership to anyone looking for a new or preowned car! More
by katie.mahoney
Employees Worked With
Brad Caba, Scott Wildman
January 08, 2022
I felt very uncomfortable. Many employees were not masked. One even said he was anti vax. Over priced everything, including service. Taking advantage of the good people of SE Portland. TOTAL RIPOFF masked. One even said he was anti vax. Over priced everything, including service. Taking advantage of the good people of SE Portland. TOTAL RIPOFF More
by Beaver
Employees Worked With
James Binder
March 17, 2021
Got to look at a new RDX and it's such a beautiful SUV, thank you Lucas for making it a fantastic experience! I will recommend anyone looking for an efficient and enjoyable process to reach out to Lucas. thank you Lucas for making it a fantastic experience! I will recommend anyone looking for an efficient and enjoyable process to reach out to Lucas. More
by emilywickman
Employees Worked With
Lucas Cole
June 01, 2020
I belive in nice! Went there to test drive a car and bought it. Ernie was very helpful and kind and honest with us. Brad and Khoa very helpful and nice. This was by far Went there to test drive a car and bought it. Ernie was very helpful and kind and honest with us. Brad and Khoa very helpful and nice. This was by far the best car buying experience I have ever had. I highly recommend this dealership. Oh ya, and great deal on a sweet car. These guys are a reason to belive in nice! More
by pnt
Employees Worked With
Ernie Coombes, Brad Caba, Khoa Dang
May 12, 2020
Nice people, easy to work with. Got a great deal. Very low pressure and willing to work creatively to make a deal. I would recommend them to friends and family. low pressure and willing to work creatively to make a deal. I would recommend them to friends and family. More
by Jdw98513
Employees Worked With
Brad Caba, Khoa Dang, Alex Tran
December 09, 2019
Great service, friendly people Great people, fast and easy and friendly people. Definitely will come back next time I need a car. Highly recommend coming here. Great service in the Great people, fast and easy and friendly people. Definitely will come back next time I need a car. Highly recommend coming here. Great service in the auto department as well. More
by CarBuyer2003
Employees Worked With
Justin Pai, Tony Hornback, James Binder, Sandy Silva, Jose Restrepo, Ernie Coombes, Brad Caba, Nick Patoray, Khoa Dang, Chris Bae
November 26, 2019
Sold me brand new Acura with unsolvable issue! DO NOT BUY AN ACURA! Go to Lexus or Infinity. I've had both of those and they've been wonderful. I just bought a brand new Acura RDX and to my dismay, DO NOT BUY AN ACURA! Go to Lexus or Infinity. I've had both of those and they've been wonderful. I just bought a brand new Acura RDX and to my dismay, have had an intermittent extremely loud rattle (I've recorded it) that they say they can't fix. I've brought the car in FOUR times and every time, the rattle doesn't occur, so they say they can't fix it, even though I let them hear the recording and point to exactly where it's occurring. Acura customer service just blew me off! Basically said, it's too bad, my problemm. My $53,000 out the door rattling piece of garbage!!! All I can do now is warn people, which I will all over the internet! Save yourself this grief! More
by VcarBites
Employees Worked With
Brad Caba
April 08, 2019
Ripped off I looked online and found a 2013 Infiniti G37X at the dealership and told them when exactly I’d be at the dealership to look at it. When I showed up I looked online and found a 2013 Infiniti G37X at the dealership and told them when exactly I’d be at the dealership to look at it. When I showed up I had to wait because the salesman was in a training meeting. It was raining outside so my exterior examination of the car was brief. When I offered a price of $200 less than the price they would not accept my offer. So I had to pay full price for the car. When I got the car home I noticed the two rear tires were actually more worn upon further review. Les Schwab recommended new tires for this awd because of the way all 4 tires must be the same or else the awd will activate the front wheels when not necessary. AWD was occasionally flashing on my dash so that made sense. When I got my car back the rear tires were not offered back to me as they were being disposed of. I still have the fronts which are quite used but I have them as spares. $680 for the tires. As I was waiting to receive my plates in the mail I was at the expense of showing my trip permit through the back window with 5 percent window tint. You could only see the permit if you were standing right behind the car. Luckily I didn’t get pulled over. Within a week I had to pay $100 to get the illegal window tint removed from my back window as well as the two passenger rear windows. After 2500 miles my front right wheel bearing was making noise. Les Schwab confirmed and it was replaced under power train warranty but not until I payed over $100 gas to get there and also replace the gas in the loaner as requested. I also noticed the car was sold to me missing one of the chrome pieces on the left fog light housing. There’s a red key flashing on the dash I replaced the battery it’s still flashing and they couldn’t figure it out while I was there getting my wheel bearing. I was told to go to Infiniti for that issue but the car was sold to me in the beginning with the red key. I tried to contact them online with the contact us message system online with no response. They are not willing to take responsibility for anything I just mentioned so no I do not recommend Dick Hannah Acura of Portland. These kinds of problems are the reason I asked for $200 off the price. I recommend a pre purchase inspection before buying. I personally will not be going back. I don’t have pictures of the tires as they were not offered back to me so I’ve included ones I do have on Facebook. For the $16.5k I spent plus almost a thousand extra in expenditures I could have gotten a q50s. More
by Legit got ripped off
Employees Worked With
James Binder
March 27, 2019
Straight up people, very great and laid back experience Highly recommend going to this dealership as we had already worked a deal with another car lot to have them lie and play the back and forth game. I ca Highly recommend going to this dealership as we had already worked a deal with another car lot to have them lie and play the back and forth game. I called acura of Portland and got Jim and explained the situation we where in and let him know exactly where we need to be being we would be traveling 4 hours from southern Oregon and wanted to make sure we had something lined up before we got there. Promptly within 5 minutes he called back and surprisingly to me we had a deal as I thought can it really be this easy? We arrived the next morning they had our car sitting out front ready to go. Everyone there made it a very pleasant experience. If your looking to get treated well and fair go see these guys. More
by 1fastguy
Employees Worked With
James Binder, Brad Caba, Tirzah Schutt
