Tom Casey
Tom Casey at MotorWorld Acura

Tom Casey

Brand Manager

MotorWorld Acura

150 Motorworld Dr., Suite 1
Wilkes-Barre, PA 18702

4.7
43 Reviews

43 Reviews of Tom Casey

August 14, 2022

Dealership Rating
Employee Rating

We just purchased a 2022 Acura RDX Aspec Advance and Dustin was phenomenal. We ordered the car in April, took a little longer to get then we hoped (not MotorWorlds fault at all) but Dustin kept me updat More

by allie
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Dustin Hettrich

Aug 17, 2022

MotorWorld Acura responded

Hello Allie, we're happy you found our staff to be so supportive during your experience here at MotorWorld Acura. We hope you continue to choose us for all your automotive needs! Take care!

August 06, 2022

Dealership Rating
Employee Rating

I ordered my RDX February 26 and finally received it August 3, needless to say I was frustrated at times. Thanks to George Thomas and Tom Casey in maintaining their patience, professionalism and putting More

by willys63
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: George Thomas, Michael Sabulski

Aug 09, 2022

MotorWorld Acura responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 02, 2022

Dealership Rating
Employee Rating

Dustin at MotorWorls Acura is beyond awesome! I am indecisive and a huge pain when buying a new vehicle. He was extremely patient and knowledgeable throughout the whole experience. I'm pretty sur More

by alarick
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Jul 04, 2022

MotorWorld Acura responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

June 15, 2022

Dealership Rating
Employee Rating

All of the things you don’t want to hear when doing business with someone. Selfish, ignorant, disrespectful, unprofessional. Pray you don’t have issues with your brand new vehicles, because the sales t More

by SS0822
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Jun 28, 2022

MotorWorld Acura responded

We appreciate your feedback about MotorWorld Acura and take every review seriously. Our Customer Relations Manager, Shelley Puzzetti, has been working to rectify your experience. Should you have any further questions or concerns, please contact Shelley directly at 570.820.6962. Thank you.

Jul 01, 2022

SS0822 responded

Nobody worked to rectify anything. Shelley offered to put me in a new car, but marked up the price on every one I asked for. They want a higher monthly payment than I have now for cars that are $6,000 less MSRP. She then told me “their job at the dealership” was to fix my engine that blew on a brand new car. Not to satisfy and retain customers. I also had to contact an attorney before anyone thought they even needed to call me back. Do. Not. Come. Here.

June 14, 2022

Dealership Rating
Employee Rating

Very great service. Very helpful on getting you the price you need to be at. More

by arnaldo tejada
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Dustin Hettrich

Jun 15, 2022

MotorWorld Acura responded

Hello Arnaldo, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 10, 2022

Dealership Rating
Employee Rating

Sales staff was extremely knowledgeable and friendly! The sale process was smooth and effortless! Would highly recommend! More

by Caitlin B
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Dustin Hettrich

Apr 13, 2022

MotorWorld Acura responded

Hello Caitlin, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 12, 2022

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Employee Rating

My fiancée and I were shopping for a larger vehicle to support our growing Bernese Mountain dog puppy (and future family). George Thomas was brilliant in helping us make our decision, and helped us every More

by PatrickG
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Jan 12, 2022

PatrickG responded

We purchased the 2022 MDX A-Spec in all black, and not only does it look sharp, but it is absolutely loaded with both convenience and excellent safety features.

December 30, 2021

Dealership Rating
Employee Rating

Our salesman, George Thomas was great! He answered all of our questions and gave us great service! More

by keithazinn
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: George Thomas

December 19, 2021

Dealership Rating
Employee Rating

If you don’t speak English well you still recognize they are so nice and friendly More

by Trung Mai
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Karissa Wagner

November 17, 2021

Dealership Rating
Employee Rating

Michael Sabulski & Tom Casey were fantastic to work with at Motorworld Acura! Highly recommend them! More

by jimg917
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Nov 19, 2021

MotorWorld Acura responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MotorWorld Acura! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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