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Baierl Acura

Wexford, PA

4.1
513 Reviews

11410 Perry Highway

Wexford, PA

15090

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Showing 513 reviews

November 28, 2022

Everything was smooth and fast. I would deal with again without reserve. Thanks Bob and the rest aof the team. More

by samutkus
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Erb
Nov 28, 2022 -

Baierl Acura responded

Hello, our Baierl Acura team loves to hear of five-star experiences from our valued customers. Thank you for your kind words for Bob and the team. We hope to see you again in the future.

March 11, 2022

Absolutely fantastic experience! !! Both Dave Weale and Kevin MacDonald were wonderful salesman to work with. At no time during the process did my wife and I ever feel like we were ge More

by B.kap13
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Weale, Kevin MacDonald, and Matt Jackiewicz
Mar 14, 2022 -

Baierl Acura responded

Hello, Thank you for taking the time to leave such thoughtful and thorough feedback of your experience working with our Baierl Acura team. It was our pleasure to provide you and your wife with stress-free and transparent assistance. Your kind words, recommendation and business are sincerely appreciated, and we wish you both safe travels ahead. When it's time for your next visit, we'll be ready to provide another wonderful experience!

December 14, 2021

Very pleased with the entire transaction. Never felt pressured. Adam was the rep that helped me out. He was very knowledgeable and super friendly. The entire team there was super helpful.I love my ILX a More

by foster.dave10
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam
Dec 16, 2021 -

Baierl Acura responded

Hello Dave, Thank you again for your kind words and feedback. Adam and our Baierl Acura team truly appreciate you trusting us with your business and are happy to have provided a friendly and informative experience. We know you'll continue to love that new ILX and wish you safe travels ahead. When it's time for that new Integra, we'll be ready to provide you the same great service!

November 07, 2021

Called in the other day to see if they wanted to purchase my car 20/20 TLX all wheel drive V6 9000 miles on it, I don't remember the female salesman's name but they probably only have one which I highly reco More

by Walter
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Mary Belsito
Nov 10, 2021 -

Baierl Acura responded

Hello Walter, Thank you for alerting us to your concerns. Our team of sales professionals, several of whom are women, always strive to provide excellent service to every client. It is unfortunate to learn you were unhappy when a recent call was ended more abruptly than you felt was necessary. We stand behind the exceptional work of our sales consultants, but we’re always looking for ways to improve the client experience and your feedback has been noted. Please contact me directly at 724-741-1169 if I can be of any further assistance. Bill Brown General Manager

May 09, 2021

They don't want to negotiate price here. I made a reasonable cash offer on an used SUV and received a $100 off listed price counter offer. The sales rep seemed unenthusastic, and detached throughout More

by Chris822
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
K Mccosby
May 10, 2021 -

Baierl Acura responded

Hello Chris, I regret to learn you were unhappy with a preowned vehicle sales experience at our dealership. I’d like the opportunity to learn more about your visit and work to regain your confidence. At your earliest convenience, please contact me at 878-332-7117 so we can discuss your concerns and work toward a positive solution. Thank you, Rob White Preowned Manager

January 24, 2021

The service is always good but it costs a fortune. I was charged $551.65 for 2 hours of labor. They've lost my business. More

by tjelder37
Customer Service
Quality of Work
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John Henline, Roddy Sassic
May 13, 2020

Need new tires I called Acura service department and had my car picked up and delivered for replacing my auto tires. This was a great experience since it was easy t More

by pitsolutions
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Roddy Sassic
May 07, 2020

If you feel the need to take your car here make sure you inspect every bit of work done. Twice now we've taken my wife's 2019 RDX in and they've charged us for work they never actually did. When confronted More

by Jermaine Hath
Overall Experience
Recommend Dealer
No
Employees Worked With
Roddy Sassic
January 22, 2020

Every Experience Has Been Enjoyable From the moment I sat down with Mary Beth Belsito for the best car purchasing experience I've ever had, when purchasing my MDX Hybrid over a year ago, More

by emskopov
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bill Brown, John Henline, David Bauman, Mary Belsito, Robert Mariani
January 17, 2020

Roddy Saccic, service advisor at Baierl Acura has provided me with outstanding customer service for many years. He is thorough, knowledgeable and a clear communicator. I consider myself fortunate to More

by ScottBecker
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Roddy Sassic
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