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Gunn Acura

San Antonio, TX

4.7
923 Reviews
San Antonio's premier Acura dealership providing an exceptional sales and service experience. Home of Gunn's One Simple Price with a refreshing no-hassle approach to the vehicle buying experience. Enjoy shopping for a vehicle with a knowledgable and salaried sales professional. Our very best price is provided right up front and clearly marked on all of our vehicles for everyone to see. One Simple Price applies to our Sales, Service, Parts and Finance departments. Come see why the majority of our business consists of repeat and referral customers.
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11911 Interstate 10 W

San Antonio, TX

78230

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Showing 923 reviews

December 01, 2022

This is the dealership where I purchased my MDX. I go there as much as I can to get maintenance performed. I was greeted this day as soon as I drove up to the service department. JT was very friendl More

by valerie Baty
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
November 27, 2022

The staff was nice plus I was updated on the service needs of my vehicle. More

by ninfalvarado
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
November 23, 2022

>Car was repaired to expectations, but it took 2 weeks to acquire a part from an Acura warehouse. >I was provided a nice loaner car. >I was periodically informed of delays that made little sense to me. >I More

by Ed C S
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
November 22, 2022

When it’s time for my car to be serviced, I always try to book with Jessie. He’s professional, kind, and listens to the customer. I truly enjoy working with him. More

by alanarayon
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie James
November 19, 2022

Service was excellent Roland did a great job with my car maintenance and explained everything that needed to be done. More

by Mar I
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland
Nov 21, 2022 -

Gunn Acura responded

Thank you, Mar! We’re glad Roland could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

November 18, 2022

Great service department. Good knowledge, good personal service, good communication. Been using them for over 7 years. More

by Wendys9999
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla - service dept
Nov 21, 2022 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

November 01, 2022

We’ve always had wonderful service with Gunn. It’s easy to make an online appointment, no waiting around until a service rep acknowledges you, great waiting area, and your service rep keeps you More

by Michele
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason was our service. He’s very friendly and knowledgeable when describing how my car checked out and when we might need additional service in the future.
Nov 10, 2022 -

Gunn Acura responded

Michele, thank you so very much for taking the time to leave a review! We are proud to know that our team delivered a professional and friendly service to you. Let us know if there is ever anything we can do for you. We look forward to seeing you again!

October 23, 2022

The service department is top notch. My maintainance was completed quickly and they give a ride the the store while waiting for the work to be completed. More

by Arie
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jesse was great
Oct 27, 2022 -

Gunn Acura responded

Thanks for letting us know, Arie. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

October 22, 2022

Was a great buying experience Michelle and Justin were awesome!! I will definitely recommend buying a car here to everyone I know! More

by Gary
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin Mansell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Fedorka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Gunn Acura responded

Gary, thank you for taking the time to leave this super 5-star review! We are so proud to know that Michelle and Justin delivered the excellent customer service we strive to provide each of our valued customers. Your referrals and recommendations mean a lot to us. We look forward to welcoming you back!

October 19, 2022

Great service from JT will be back again for service . Had me in and out More

by John Austin
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jthomas
Oct 27, 2022 -

Gunn Acura responded

Thank you, John! We’re glad JT could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

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