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Gillman Acura of North Houston

Houston, TX

4.8
478 Reviews

18002 Interstate 45

Houston, TX

77090

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Showing 478 reviews

December 05, 2022

Ron was great! Had everything ready for me so I was in and out quickly! Loved receiving video from Kyle, my service technician, inspecting my car. Gives me peace of More

by Jennifer ReyMar
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Mascardo
November 30, 2022

The staff provided fast, friendly, and fantastic service at Gillman Acura. I was excited to watch a live video of the serviceman working on my car. The service crew offered detailed information regarding th More

by wstassey
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett , Gillman Acura
Dec 05, 2022 -

Gillman Acura of North Houston responded

Thank you for your kind words. We feel our service department is what makes Gillman Acura special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Gillman Acura Team

November 28, 2022

This dealership made my car buying experience the easiest purchase ever. I am so pleased with the customer service and would recommend the best salesman, Noah, and Finance Manager, Jerrell, to anyone that wa More

by alanna.buchman
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Dec 01, 2022 -

Gillman Acura of North Houston responded

Thank you so much for taking the time to write such great feedback, Alanna. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that Noah and Jerrell were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Gillman Acura Team

November 26, 2022

General manager and service department are amazing! !! They always go beyond to accommodate.. also keep me informed of services being performed on my car by video. More

by raelandry5670
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Lee, Gillman Acura
Nov 30, 2022 -

Gillman Acura of North Houston responded

We appreciate your input! Sincerely, The Gillman Acura Team

November 26, 2022

Service Dept. REBECCA SALES waiting outside as I drove up for service on my TLX More

by mikeyq54
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bales
Nov 30, 2022 -

Gillman Acura of North Houston responded

Thank you for this amazing review! Sincerely, The Gillman Acura Team

November 23, 2022

Still the worse dealership. After having multiple issues of them adding on a warranty that was not wanted, misleading on the added packages and lying about refunding the money More

by marc
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gillman Acura
Nov 29, 2022 -

Gillman Acura of North Houston responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Gillman Acura Team

November 22, 2022

Always helpful and always quick service. Explain the service. Loaner available if needed. Clean and large waiting area. More

by Peggy
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Nov 29, 2022 -

Gillman Acura of North Houston responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Gillman Acura Team

November 22, 2022

Great service thank u Gilman team we did not have appointment they accommodated us so fast and washed the car for us , have happy holidays More

by Ya ya
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Nov 29, 2022 -

Gillman Acura of North Houston responded

Thank you for writing this amazing review for our team! Sincerely, The Gillman Acura Team

November 19, 2022

I always get excellent customer service from Miguel and the entire service team. I recommend Acura to everyone I know More

by Lanicea
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Nov 23, 2022 -

Gillman Acura of North Houston responded

Thank you so much for your feedback as well as your loyalty, Lanicea. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Gillman Acura Team

November 19, 2022

Absolutely a people place. The team at Gillman Acura has your best interest in mind I had to take a business call and they even offered me a closed office while I was! So Thank More

by sotobeing
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy at Gillman Acura, Gillman Acura
Nov 23, 2022 -

Gillman Acura of North Houston responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Gillman Acura Team

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