Fox Acura of El Paso

Octavio Realzola greeted me at the service drive up and I gave him the list of issues that needed attention. After inspecting the trouble areas, he arranged for a courtesy ride home since some of the work wo gave him the list of issues that needed attention. After inspecting the trouble areas, he arranged for a courtesy ride home since some of the work would take more than a few hours. The 4 wheel alignment had been completed, and the service tech advised that both headlight assemblies needed to be replaced (under warranty) because they were not sealed properly and condensation had gotten inside. When the headlight assemblies were received, I received a call to schedule an appointment. The assemblies were replaced at that time, and all's well now. Thanks Octavio and the service department staff. More

The staff, Eddie Velasquez, Rico and the finance manager were all absolutely amazing! They were very detailed when answering all my questions. The dealership was clean and kid friendly and any other staff m were all absolutely amazing! They were very detailed when answering all my questions. The dealership was clean and kid friendly and any other staff members that passed by while I waited were all so very friendly and asked if I was okay or needed anything. More

The staff are very professional and exceptionally nice. Your cars are well made and beautiful. You sell top of the line product at an affordable price Your cars are well made and beautiful. You sell top of the line product at an affordable price More

I had excellent experience. .everyone was very nice..Octavio did a great job explaining of what my car needed..and recommended what to do.. thank you so much. .everyone was very nice..Octavio did a great job explaining of what my car needed..and recommended what to do.. thank you so much. More

Mr. Jose the sales consultant lied to us since day one! He used a scheme called spot delivery! This guy never provided a copy of my contract and to this day has denied a copy to be sent to my email I verif He used a scheme called spot delivery! This guy never provided a copy of my contract and to this day has denied a copy to be sent to my email I verified with the bank with the deal was approved and never sent the paperwork and got screwed over after the bank never received the paperwork from him or dealer I am forced now to turn in the vehicle I signed for! I have never in my 40 yrs of life experienced such a disloyal person wasting my time for 3 days and spending 6 hours in the lobby for nothing. Now, this guy wants his vehicle back using lame excuses. This guy sold me a car knowing I was never qualified and 15 days later now you want your car back well sorry buddy it doesn't work that way! Laws exist I signed a contract between both me and my wife. We demand our contract a copy of it and will see you in court for using your lame method called spot delivery! You should be fired !! I have all your text messages about how rude you are and can't even answer my phone calls and yet I help you get your damme sale!! I'm very sure all your teammates don't know how awful of a salesperson you are Mr. Jose C. This guy can't even assist me in finding alternatives and yet likes to bad-mouth consumers after he sure got his sales goals met!! I hope your teammates see all this and the owner! I demand my full refund!!! More

Fox Acura is always great with sales and service! Great customer service! Love this brand! Great customer service! Love this brand! More

Very good service. Prompt and efficient. Took the car right in and let me know at the end what was done Prompt and efficient. Took the car right in and let me know at the end what was done More

The service foreman, Octavia was very friendly and helpful. He called to give us an update on what my vehicle needed and let us know when it was ready. The car was ready when he said it would be read helpful. He called to give us an update on what my vehicle needed and let us know when it was ready. The car was ready when he said it would be ready. Good job! More

Octavio gave great and prompt service. Was in and out within an hour and he explained everything thoroughly. Was in and out within an hour and he explained everything thoroughly. More

Octavio was very helpful and courteous and attentive to my needs. I never leave Acura unsatisfied. Thank you 😊 my needs. I never leave Acura unsatisfied. Thank you 😊 More