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Hiley Acura
Fort Worth, TX
890 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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890 Reviews of Hiley Acura
November 05, 2022
I had a great experience dealing with sales manager Jason Lee. He communication skills are excellent. He responded to my emails within minutes. He’s ver professional and was willing to work with me to get th Lee. He communication skills are excellent. He responded to my emails within minutes. He’s ver professional and was willing to work with me to get the vehicle I really wanted. There was no high pressure. Even though I ended up going a different direction, I’d recommend everyone that’s in the market for a new vehicle to give him a call. More
by Caesar
Employees Worked With
Jason Lee
Helpful May 17, 2022
This was our second purchase from Hiley Acura, a 2022 MDX. Both Chase and Danny were fantastic throughout the entire process, which was seamless and easy. In addition, the ordering process was amazing as MDX. Both Chase and Danny were fantastic throughout the entire process, which was seamless and easy. In addition, the ordering process was amazing as we were able to configure our vehicle exactly the way we wanted. We’ll definitely be back for our third. Lee & Kim Dansby More
by Lee Dansby
Employees Worked With
Chase Montgomery
December 29, 2021
Great customer service! No haggle and gave me a fair offer. Will definitely be back offer. Will definitely be back More
by Travisgordon77
Employees Worked With
James Haas, Armando Balderrama, Jacob Martinez, Spencer Drabik, Gavin Samples, ricardo salazar, trever standard, Chase Montgomery , Edward Harper II
December 10, 2021
This is the best by far dealership. The service department Al has excellent customer service. Always makes sure my car is in tip shop shape Thanks Al. Tanya B department Al has excellent customer service. Always makes sure my car is in tip shop shape Thanks Al. Tanya B More
by Acura buyer
Employees Worked With
Al in service department
November 17, 2021
Poor customer service from Sales Manager Eric. Unfortunately after test driving a used vehicle, I was not interested in purchasing. When I inquired about a new model pricing, he said ‘I could lowe Unfortunately after test driving a used vehicle, I was not interested in purchasing. When I inquired about a new model pricing, he said ‘I could lower the price, but I won’t’. Then said ‘yeah, this deal is not going to work bro’. I guess this is Hiley Acura representation of their brand. Unprofessional and disrespectful. More
by Disappointed
Employees Worked With
Eric Pillado
October 31, 2021
I have had the best experience with Al Garcia. I arrived at the dealership for an oil change. Al walked me through what the technicians look at on my vehicle. He is so friendly and you can tell he likes his at the dealership for an oil change. Al walked me through what the technicians look at on my vehicle. He is so friendly and you can tell he likes his job. He made sure I was informed of my future car maintenance and he wanted to make sure I get the best price. More
by wendyleesniegowski
Employees Worked With
Al Garcia
September 28, 2021
I came there for an B12 oil change (and worked with Al). I added the following service as well, wheel alignment and filters. However, I was quoted a $43.50 upcharge for shop supplies (total bill of $423 whe I added the following service as well, wheel alignment and filters. However, I was quoted a $43.50 upcharge for shop supplies (total bill of $423 where $289 was labor). This is the first time I have been charged (for recycling oil and rags charge) $40 extra in any Acura dealerships. I am sorry to say that I will not be returning to the dealership because of these hidden charges. I gave you all the possible service I can without you having to upsell anything. I was planning to do a brake flush as well. But now that ship has sailed. More
by wellitsvijay
Employees Worked With
Al
