David McDavid Acura in Plano

No service loaners. They expect me to sit here all day while the repairs that are covered under my warranty are being done. One of the “selling” points or “scams” that they boast about when trying to get while the repairs that are covered under my warranty are being done. One of the “selling” points or “scams” that they boast about when trying to get you to buy a car is the fact that they give out loaners. And not to mention, if I had just been a Walk in I could understand about having to wait here all day but the fact that I have had an appointment for almost 2 weeks really says something about this dealership. I wish I would have never purchased a vehicle from David McDavid Acura of Plano. They will tell you all the lies to get you to buy a vehicle, and then let you find out on your own that You can’t trust anything they say. If. I could bring my vehicle somewhere else I would but I can’t because they rolled my services into my loan and I can only come here until my 100,000 mile warranty is up. More

Below is a detailed account of my experience:I Below is a detailed account of my experience: I purchased a 2019 BMW X7 that had recently been turned in off of a lease. I test drove the car befor Below is a detailed account of my experience: I purchased a 2019 BMW X7 that had recently been turned in off of a lease. I test drove the car before it had been cleaned or inspected. I was told by the salesperson that for cars like BMW and Audi, they are inspected by their respective manufacturer dealerships as they are familiar with the mechanics of their vehicles. Later, I was informed that the car would not be inspected by BMW but by the Acura dealership and their technicians are more than capable of making sure the car is good to go. The car had 30K miles on it. When asked if all of the recommended maintenance had been completed, I was told what was done and that they others were only “recommended”. Whenever I took my previous BMWs in for service, they completed all the recommended services for that mileage point to make sure the car was operating at its peak. After I completed the paperwork for the purchase of the car and getting ready to leave, I was told that I had to turn in my car since I was trading it in. This would have been nice to know prior as I had not cleared anything out of my car. Other than providing me with some small bags that I had requested to help transfer my stuff from my car to the loaner, I was given no assistance by my salesperson who was standing by my car on his phone. While I realize it is not the job of the salesperson to help me transfer my stuff, since he did not give me prior notice I would need to surrender my vehicle, this would have been helpful as I was managing my 4yr old and our service dog at the same time. The windshield needed to replaced. I was told I would have the car by Friday as it was Monday at the time. Two and a half days went by, and I had not heard anything about car. On Thursday, I inquired about the status of the car, and I was told that the repair was going to be completed sometime on Friday. Friday afternoon around 430pm, I reached out again to inquire about the status of the car since I had not heard anything. I was told that they were on their way, but the car would not be ready by Friday as initially said. I informed him that I would be at the dealership at 10:30am on Saturday to pick up the car. Prior to leaving for the dealership, I notified my salesperson that I was on my way. When I arrived to pick up the car, I was only provided with one car key. When I test drove the car the previous Saturday, I had specifically asked and was told that there were two keys for the vehicle. A replacement key is $500. It would have been nice to know this when I was negotiating the cost of the car. When I got inside the car, I noticed the inside of the car was dirty. I found plastic utensils, opened half used sauce packs, full unopened sauce packs, French fries, food crumbs, candy, etc. in between and under the seats. The floor had been barely “lightly” vacuumed. Notification was made on Friday that I would be picking up the car on Saturday. While I understand the timeline of when a car is cleaned prior to a customer picking up the vehicle, there was plenty of advance notice for the car to have been cleaned. Simply looking under the seat, these things would have been easily spotted. I was disgusted the more I went through the car at how dirty it was. Additionally, I had inadvertently left my trunk mat in my old car. That wasn’t transferred to the new car as I was told it would be. When I went back inside the dealership to get my trunk mat and discuss the dirty car, the salesperson said that he had them clean it twice and said he was sorry. If this was considered cleaned, I would hate to see what they call dirty. As I was getting ready to pull out, he came back out and told me he could have them clean the car again before I left. I didn’t have time and had to leave with my new luxury car dirty. It’s frustrating to pay 70+k for a car that is dirty and that I have to get cleaned. When I got home to load up the car to leave for our trip, I noticed the car tag was missing. I contacted my salesperson and he said that he had put it on, and it must have come off while driving. I was provided a copy that I screwed on and have had no problems with it coming off as I used all 4 screws to make sure it was secure. I also noticed when I turned on the car there was a message about the car status regarding the tire pressure. While it was still in the green, all four tires were well below the recommended tire pressure for the car. When checking the service lights on the car, this should have been noticed and corrected as the notification came on as soon as the car was turned on. When I contacted the dealership and spoke to a sales manager, to discuss my frustration with the service I received. I was offered to bring the car back to the dealership and have it cleaned but it is a 45-minute drive without traffic. Additionally, they had 2 opportunities to clean the car correctly and did a poor job on both occasions. During my discussion, I also discussed the issue with only being provided with one key when I was told there would be two. He told me to provide him with a copy of the receipt of purchase for the 2nd key and they could help out with that. I ordered a replacement key two days after I picked up the car and provided a copy of the receipt on September 20th. I received a response that the sales manager was going to get with his director to see how to proceed. On September 28th, I followed up as I had not heard anything back and was told that they were in the process of getting a check request approved for me. Now, here it is October 14th and I still have not heard from him or received a reimbursement check for the purchase of the spare key. A car can be purchased at any dealership. What sets one apart from another is the level of customer service provided. Based on my experience with misinformation, lack of communication, lack of follow through with the cleanliness of the car prior to pick up, and reimbursement for the cost of the 2nd key, I am extremely disappointed and dissatisfied with my overall experience. I would not recommend this dealer to anyone based on my experience. More

Tried to purchase a new car. Checked on the Clicklane website. Upon calling the dealership to get a shipping quote, they gave me a purchase quote for the vehicle that was $7500+ over the listed price. I website. Upon calling the dealership to get a shipping quote, they gave me a purchase quote for the vehicle that was $7500+ over the listed price. I do understand that there is a shortage, but don't post one price and then"bait and switch" at the last moment. Buy your next car anywhere else!! More

Yesterday my mother, who is in her 70s, took her car to the dealership to get its annual inspection for her registration. After she left the dealership, she went to the tax office, waited in line, and fina the dealership to get its annual inspection for her registration. After she left the dealership, she went to the tax office, waited in line, and finally was able to present her paperwork for registration - only to find out that she could not do so because her car had FAILED it’s annual inspection because of a FACTORY RECALL. So not only did the dealership fail to even mention that her car failed inspection before they sent her on her way, they didn’t bother to address the factory recall in the slightest. She has since called the dealership, but both the manager and technician were conveniently not at their desks or able to return calls to her. I find this situation maddening on so many levels. She will have to use another dealership to take care of the recall (which maybe was their goal in the first place). This is my first negative review I’ve ever felt compelled to leave, but this dealership has made zero effort for a senior citizen. More

Don't buy from here, THE WORSE CUSTOMER SERVICE !! they don't care about customers, specially Robert C from body shop, not BAD TREATMENT! NOT HELPS don't care about customers, specially Robert C from body shop, not BAD TREATMENT! NOT HELPS More

I had a horrible experience with MacDavid Acura in Plano. I scheduled an appointment with them and went there to replace a fuel pump assembly for my TLX. However they said that they didn’t even know about t I scheduled an appointment with them and went there to replace a fuel pump assembly for my TLX. However they said that they didn’t even know about the appointment and didn’t have the correct parts and basically didn’t do anything. I received a confirmation email for my appointment beforehand. They notified me that I should come back later but obviously they didn’t want to replace the parts because it was a recall. I gave them a call many times but each time they transferred my call to a voicemail and didn’t even called me back. I just can’t believe their unprofessional behavior. More

Great prices friendly and helpful sales representative fast and efficient paper work with in a reasonable amount of time enjoyed the experience with David mc David dealership fast and efficient paper work with in a reasonable amount of time enjoyed the experience with David mc David dealership More

It was a pleasure to deal with Mark. He was Very professional and attentive. Took his time to explain everything about my new RDX. Hands down The best salesman professional and attentive. Took his time to explain everything about my new RDX. Hands down The best salesman More