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Vandergriff Acura

Arlington, TX

3.8
906 Reviews

1100 I-20 West

Arlington, TX

76017

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Showing 906 reviews

November 22, 2022

Bought my son a car here. Very pushy salesperson and selling me extended warranty. Car was totaled 3 months later when a 18 wheeler rear ended it. I called to get some basic i More

by Zelda
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Malik Allen
November 03, 2022

They can sell, You better hope you don’t need service! Mgmt is bad CA More

by Cyndi
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ricky Sandoval
October 10, 2022

Very busy dealership. Did have to wait for the salesman we talked with initially and got handed off to an associate. Took a while to find the keys for the used vehicle w More

by No name
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Le
Oct 31, 2022 -

Vandergriff Acura responded

Thank you for your positive feedback!

September 30, 2022

Appointment setup was seamless. Service representative (Taylor) explained the process and keep me informed. He hand delivered the car. The wash/prep guys did a great job. Overall More

by dmarslett
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Jones
Oct 31, 2022 -

Vandergriff Acura responded

Thank you for your positive feedback!

August 21, 2022

Muy buen service, muy amable el personal y muy gentiles. . me ayudaron en todo momento.. Lo recomiendo altamente!! More

by yomirachavez21
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Osvaldo, Malik
Aug 22, 2022 -

Vandergriff Acura responded

Nuestra reputación es una de nuestras principales prioridades. ¡Su crítica positiva es por lo que siempre nos esforzamos!

June 11, 2022

Best customer service, thanks to Sergio Tapia in sales and Rick, service manager they will take care of you, make you want to come back for service. More

by Angell20058
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Tapia, Ricky Sandoval
Jun 13, 2022 -

Vandergriff Acura responded

Thank you for the positive review, we're happy you enjoyed your experience with us. We appreciate your loyalty, and congratulations!

May 29, 2022

Great Price, easy sales process, overall great experience. I was in and out with no hassle, no stress. Ask for Kerie. More

by Thom
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kerie Tinstman
May 31, 2022 -

Vandergriff Acura responded

Thom, thank you for the positive feedback. We're glad to hear Kerie was able to provide you with excellent customer service, transparency, and efficiency during the car buying process. We hope you think of us for future needs. Congratulations on the new vehicle!

May 27, 2022

No pressure, quick and easy. I hate dealing with car dealerships but here, my sales person, Karie, was fantastic! More

by Thom
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Preston Nguyen
May 31, 2022 -

Vandergriff Acura responded

Thanks for the feedback. We're glad to hear Karie was able to provide you with excellent customer service and transparency during the car buying process. We hope you think of us for future needs. Congratulations on the new vehicle!

May 06, 2022

My 2007 Honda Accord air conditioner was out &having only 1 car your service adviser Kevin Castillo was great enough to bring me a loaner car to my house & then take my car to the dealership to get fixed.Had More

by dalemerl
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Castillo
May 09, 2022 -

Vandergriff Acura responded

We're happy we were able to help, thanks for taking the time to leave a review!

May 10, 2022 -

dalemerl responded

Keep up the great service

March 28, 2022

I asked 3 times about the availability of the car that I was targeting. Each time the answer was avoided. On the 4th time I asked they said yes. I get to the dealership they say that they just sold it and t More

by chased55
Overall Experience
Recommend Dealer
No
Employees Worked With
Dayshawn Green
Mar 29, 2022 -

Vandergriff Acura responded

Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact Chris Snyder, our General Manager, at 817-689-5801.

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