Sterling McCall Acura Sugar Land

**************BOILER-ROOM TACTICS************* These people are the worst. We went in to purchase a used vehicle. They agreed on a price we asked for and we signed the paperwork. When the sales pers people are the worst. We went in to purchase a used vehicle. They agreed on a price we asked for and we signed the paperwork. When the sales person took the paperwork back to the "manager" for sign off; this joker comes to us talking about, he is here to apologize, they made a mistake, it was the wrong vehicle they agreed to the price on! What? What kind of garbage manager does that? he proceeds to tell us if we want the car, we should pay $1k more than the agreed upon price. Thankfully, my husband was there and refused to pay more than the agreed upon price. The same garbage manager then says, well I can go down another $500 and proceeds to tell us, that they have a no-haggle policy. Keep in mind, we'd been in their offices for over 1.5 hrs and they had been actively going back and forth with us on the pricing - . Say it with me folks ""If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck." - HAGGLING!! What king of Sh*tHole Dealership/Manager does this? - STERLING MCCALL ACURA SUGARLAND More

Based on my experience, would not recommend it. Plates not in yet and Finance Director is condescending. Plates not in yet and Finance Director is condescending. More

I love the Sterling McCall Sugar Land dealership. I live in Sugar land and it’s so much easier to get to this location. I had superior service from everyone I came into contact with. I live in Sugar land and it’s so much easier to get to this location. I had superior service from everyone I came into contact with. More

I went in for test drive and noticed that tpms light was on and told my sales person and said would get it checked. Then did paperwork and when i went to pick up the car and got it home it was 2 quarts low on and told my sales person and said would get it checked. Then did paperwork and when i went to pick up the car and got it home it was 2 quarts low on oil and carfax reports said was just serviced. I picked up the car and tpms light was still on and sales person said that batteries was bad on sensor and dealership will not change it but they put nitrogen in my tires which i had to pay for and now i have to get it done my self and waste that nitrogen.because even general manager doesn't care and see they didn't do anything wrong. More

Very humble down to earth attitude. Greeted respectfully and timely service. Was a tension free experience. Greeted respectfully and timely service. Was a tension free experience. More

Margo Bearb was an excellent help. Thanks Margo and Sterling McCall for the stellar customer service!! Thanks Margo and Sterling McCall for the stellar customer service!! More

Very clean and welcoming. Advisor was very attentive, communicating, and knowledgeable. I was able to get an update throughout the process and got my questions answered in nic Advisor was very attentive, communicating, and knowledgeable. I was able to get an update throughout the process and got my questions answered in nice manner More

Kind,polite,Very very friendly,respectful,to put it plain simple I will take a bullet for them!The service is off the cart!!!! simple I will take a bullet for them!The service is off the cart!!!! More

Service department not good n very bad service . Don’t get your car service at this dealership they did a bad job my vehicle interior been scratched seriously and ignored to get fixed . Don’t Don’t get your car service at this dealership they did a bad job my vehicle interior been scratched seriously and ignored to get fixed . Don’t wasted your time at this dealership service department indeed! More

I had a very good experience with salesman Mike Tran. He was very knowledgeable and competent to answer any questions regarding the Acura vehicles we were shopping for. Mike is by far the best salesman we was very knowledgeable and competent to answer any questions regarding the Acura vehicles we were shopping for. Mike is by far the best salesman we could have worked with for our decision on a Acura vehicle which by the way are fine quality. I strongly recommend you working with him for a great experience More