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Duncan Acura Audi

Roanoke, VA

4.9
123 Reviews

2032 Peters Creek Rd.

Roanoke, VA

24017

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123 Reviews of Duncan Acura Audi

January 30, 2021

Everyone I dealt with was excellent. Could not has asked for better treatment. Your service Department with Jason Hughes really help me out since it was my first time visit. More

by hokiedwards
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Hughes, add 5 stars for him too. , Bill Call
January 28, 2021

This team always goes above what they need to do to help us. I have never had a bad service call in my 8 years dealing with them. More

by schristian2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig Mulkinex, Bill Call
January 14, 2021

I am always grateful for the attention to detail and excellent service at Duncan Audi. I am always welcomed as a friend and treated with concern, integrity, and transparency! More

by vswright
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin (Craig was out and a new service agent assisted me. Sure hope I got his name right! He was most helpful!)
January 07, 2021

It is always easy, efficient and timely getting our Audi serviced at Duncan. The personnel are great to work with; they keep us on track for maintenance, too. And I certainly won't complain about them was More

by Kinsey
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig Mikullitz - five stars, Bill Call
January 06, 2021

A work obligation required me to reschedule last minute, they were happy to accommodate me later in the day. Thank you!! Quick inspection and on my way! More

by Amyh
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig and Jason
January 01, 2021

Craig and the rest of the service team are great!! It's really easy to schedule an appointment online too, including setting up a shuttle or loaner car. More

by ppoldiak
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig
January 01, 2021

Audi Service is A+++. They got me in and Craig actually thought it might be the water pump...which it was the problem. As always they are professional and kind! More

by 1tweiner
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig
December 18, 2020

Craig was as usual excellent. Drop off and pickup were rearranged due to snow but service was performed as scheduled, complete and thorough. Car was immaculate in spite of snow storm, both interior and e More

by jmoll
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig, Bill Call
December 18, 2020

I really appreciated that they were willing to pick up and return my car as I am being very careful due to my age and heart history. More

by Sally
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig
December 10, 2020

Craig is always responsive, knowledgable and a delight to deal with. I am always out of there within the time frame he gives me too! More

by kathy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig
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