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Crown Acura Richmond

Richmond, VA

4.8
406 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 406 reviews

September 10, 2021

Steve Lerner was just amazing and so down to earth. NEVER felt pressured or unimportant! Very painless and great experience from start to finish! Thanks! More

by april
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
June 21, 2021

Great experience! Fast and efficient…awesome deal! I traveled from Williamsburg to purchase the vehicle. Josh was great and accommodating! Did the deal on the internet!!! More

by vasoccerref
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Hylton
Jun 23, 2021 -

Crown Acura Richmond responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

May 29, 2021

This is the best place I have ever been to buy a car.They really went out their way for me.I drove 3 hours to the dealership because of how far they went out their way for me.They beat the dealership from my More

by Cory
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Thomson John, Josh Alford, Jerry Schuler
Jun 03, 2021 -

Crown Acura Richmond responded

Cory, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

April 24, 2021

I just bought a car from Jamel today! I expected to buy a new RDX but it was just a bit too small so I opted for a used Lexus RX350. Jamel was extremely knowledgeable, pleasant, smart, and had no problem wit More

by Tammie H
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Jamel Chatman, Kevin Johnson
Apr 26, 2021 -

Crown Acura Richmond responded

Tammie H, thank you again for taking the time to let us know how we did!

April 22, 2021

Stephen Anokye-Boateng was really nice and helpful! We were happy that we were able to test drive the cars we like. Stephen really helped us with information on the cars we weren't sure about. I love the More

by peruvianprincess77
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Anokye-Boateng, Manny Badias
Apr 26, 2021 -

Crown Acura Richmond responded

Hi, thanks so much for rating us so high! Be safe on the road!

October 30, 2020

Since my original purchase in 2002, I have always been pleased with the the service associate Mike Mereu. I feel that I have always been treated with respect and told the truth about my vehicle’s conditi More

by Jack h
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
Nov 06, 2020 -

Crown Acura Richmond responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

September 01, 2020

Thomson was fantastic. He new a lot about the vehicle and really tried to keep the buying process on task. The whole team was great! More

by Insource
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Thomson John, Michael Schuler
Sep 03, 2020 -

Crown Acura Richmond responded

Insource, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

August 31, 2020

Excellent experience for test drive then purchase. Only complaint, Wesley disappeared for about 30 minutes during transfer process without saying he’d be gone that long. Everything went on schedule. More

by Bhoward636
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Hardaway
Sep 09, 2020 -

Crown Acura Richmond responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

August 21, 2020

Excellent customer. Excellent price. Very nice group. Excellent customer. Excellent price. Very nice group. Excellent folks. Good trade in valuation. A complete pleasure and very happy I chose More

by Tom J14
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Revell , Josh Alford, Wesley Hardaway
Aug 26, 2020 -

Crown Acura Richmond responded

Tom J14, we really appreciate this positive review! Thanks so much!

July 21, 2020

Outstanding customer service, fast friendly service love my new car. I highly recommend this dealership for anyone looking forward to buy any used or new cars. More

by tiffanyrose211
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Hardaway
Jul 23, 2020 -

Crown Acura Richmond responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

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