Priority Acura

There service department is wonderful, they get you in and out quickly and are very helpful! I’d recommend this service department over the rest and out quickly and are very helpful! I’d recommend this service department over the rest More

Brandon in the service department was an excellent employee. He was professional, honest and helpful. I will visit the dealership again! employee. He was professional, honest and helpful. I will visit the dealership again! More

I received superior service from Maurice Hawkins and the other staff as I negotiated the purchase of my MDX TypeS. Maurice was well informed and patiently answered all my questions as I deliberated my buyin other staff as I negotiated the purchase of my MDX TypeS. Maurice was well informed and patiently answered all my questions as I deliberated my buying decision. I have purchased over 20 vehicles throughout my life and I rate this as my best purchase experience to date. Rich and Lionel in finance were extremely helpful as well. I highly recommend this dealership to friends and family. I am extremely pleased with the overall experience. Thank you gentlemen for your patience and good faith negotiations. More

Great experience with priority acura & Maurice Hawkins was awesome from beginning to end of my buying experience was awesome from beginning to end of my buying experience More

Absolute best first time car buying experience! Very professional and knowledgeable and they made me feel like family. Highly recommend! professional and knowledgeable and they made me feel like family. Highly recommend! More

I would like to share my experience with you guys since Priority Acura was not responsive to my requests to speak with management about a sales agent assaulting me. Several emails and phone calls were mad Priority Acura was not responsive to my requests to speak with management about a sales agent assaulting me. Several emails and phone calls were made to Amber Alcaraz, customer relations and Stacy Cummings, VP: I was physically assaulted during my last visit EVER to Priority Acura on 11/15/2021. The sales associate, and the person that sold our 2020 Acura MDX, Nicholas Gillary forcefully restrained me in the building, forcefully put hands on me after repeated attempts to let go of me and let me leave. Due to the employees escalating the situation Chesapeake police were involved and the situation concluded with me having the choice to go to the magistrate and take out charges for "simple assault" on him. I feel Priority automotive as a huge corporation has a duty to protect me and every other customer that walks through the door. I feel that duty was breached by not having security cameras in place, inadequate training of staff and other staff members allowed the employee to assault me. Worse off the manager was sitting behind the wall listening to the incident happen. I never thought going to the dealership, especially a large name such as PRIORITY or ACURA a staff member would physically put hands on me and allowing the situation to escalate to assault charges. I really don't want to continue on with the criminal charges but I was hoping to hear from priority but I have since given up hope. I asked the manager what was going to be done to resolve this and he said "training and write up" but I don't feel like that is sufficient but I also don't think it warrant's criminal charges Va Code 18.2-57 Class 1 misdemeanor charges. Rob- Former Priority Acura Customer More

The Priority team made it easy to search for a vehicle online, schedule a test drive and purchase a vehicle. Jeff, my sales agent, was quick to meet all my needs and was efficient and contentious with my online, schedule a test drive and purchase a vehicle. Jeff, my sales agent, was quick to meet all my needs and was efficient and contentious with my time. The Priority care and service offerings are excellent and I am very happy with my purchase and experience. Thank you Jeff and the Priority Acura team. More

Maurice was fantastic. He treated us like family. This was my first time working with him. I have been an Acura customer for over a decade. They have always taken good care of me! was my first time working with him. I have been an Acura customer for over a decade. They have always taken good care of me! More

Jeff was amazing, told him what I was looking for and he gave me exactly what I wanted. Thank you for your time and service for helping me choice my perfect vehicle. gave me exactly what I wanted. Thank you for your time and service for helping me choice my perfect vehicle. More